Khanh Chi Tran

• Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
• Increased sales by establishing rapport with customers and identifying their needs.
• Increased sales by offering advice on purchases and promoting additional products.
• Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
• In-store mentor, overseeing team members performance.
• Training ambassador, responsible for training on products knowledge. Ensuring the team meet the expected requirements in terms of product knowledge.

• Ensure daily operation run smoothly.

• Assist with visual merchandising in store.

• Company Overview: David Jones Burwood
• Responsible for general paper works, set targets for team members
• Coach and lead the team of 5 people to meet the counter KPI and targets
• Maintaining the visual and ensuring the professional and hygiene standards are met and aligned with the company requirements
• Customer liaison, provide consultation and services to customers, ensure the daily activities are run smoothly
• Report to the Beauty Department Manger and Area Manager on the performance of the team on regular basis
• Sucessfully lead the team, together with Counter Manager, reach $2 million dollar counter of the year
• David Jones Burwood

• Working as a freelance makeup artist in conjunction with other business partners and hair stylists
• Establish and develop marketing campaigns strategically to increase the brand awareness and customer base, research and implement projects to promote the reputation of the brand to reach wider customers demographic
• Customer liaison, follow up for aftercare service
• Achieve annual gradual increase in return on investment and revenue

• Manage communication - written (filling, faxing, email) and verbal (telephone, direct)
• Monthly reconciliation of accounts, allocation and reconciling of accounts
• Creditors & debtors clerk functions