Khanh Linh Duong
Granville
Summary
I bring a creative mindset and genuine passion for content creation, eager to learn and grow in vibrant work environment. With strong communication and previous experiences in the Beauty industry, I offer a unique perspective and passion for skincare and beauty, with a strong understanding of customer trends and needs. My fun-loving, creative and passionate personality adds a vibrancy to the workplace culture and daily responsibilities.
Overview
7
7
years of professional experience
Work History
Skin Specialist & Facialist & Retail Assistant
Mecca Brands
06.2021 - Current
- Delivered unprecedented service to clients through personalized consultations, making experience unique for each client.
- Promoted a welcoming atmosphere by greeting all visitors warmly upon arrival and addressing any questions or concerns promptly.
- Engaged actively in brand-led events and collaborated seamlessly with external stakeholders to fortify partnerships and enhance brand visibility for Mecc
- Performed thorough skin analyses to identify specific concerns and developed customized at-home skincare for clients to maintain their progress between treatments.
- Increased repeat business through exceptional customer service and follow-up appointments
- Spearheaded comprehensive in-store training initiatives and created engaging content for skin specialists to elevate service standards, products training and upskilling
- Expanded clientele base by conducting promotional events and offering complimentary consultations.
Human Resources Intern
St Trinity Property Group
05.2022 - 12.2022
- Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews.
- Supported HR team in achieving hiring goals by screening resumes, conducting phone interviews, and tracking candidate progress.
- Enhanced employee onboarding experience by streamlining the orientation process and creating informative materials for new hires.
- Coordinated employee engagement events to foster positive relationships among colleagues and improve workplace morale.
Food and Beverage Attendant
Novotel Melbourne on Collins
06.2019 - 12.2019
- Welcomed guests warmly, facilitating beverage orders and offering menu guidance
- Collaborated closely with front office to ensure prompt delivery of room amenities and meet guest needs
- Effectively resolved guest concerns, ensuring satisfaction and escalating issues to management when necessary
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
Food and Beverage Attendant
Pier One Sydney Harbour
06.2018 - 12.2018
- Provided exceptional service, greeting and serving customers with efficiency and warmth
- Managed various conferences and events independently, ensured smooth operations and timely room turnovers
- Maintained high standards of cleanliness, safety, and hygiene throughout shifts
- Assisted customers with information regarding menu offerings and nutrition information.
Education
Master of Business Administration (MBA) - Human Resource & Business Management
Western Sydney University
Sydney, NSW12.2023
Bachelor of Business - International Hotel and Resort Management
Blue Mountains Hotel Management School
Sydney, NSW07.2020
High School Diploma -
Kew High School
Melbourne, VIC12.2017
Skills
- Customer relations
- Analytical thinking
- Expert problem solving
- Exceptional Writing & Grammar Skills
- Strong organizational skills - Multitask & Deadline Management
- Adaptability & Pro-active Learner
- Attention to Detail
- Brand Advocacy & Passion
- Team Player with Positive Attitude
- Self-efficient
- Creative & Fun-Loving
Accomplishments
- Event Staff Colour Run Melbourne, 10/01/15
- Jo Horgan 5 Pillars Ambassador Award, 2022
- Mecca Team Member Award 2023
Languages
English
Vietnamese
Chinese (Cantonese)
Chinese (Mandarin)
Reference
References available upon request.
Timeline
Human Resources Intern
St Trinity Property Group
05.2022 - 12.2022
Skin Specialist & Facialist & Retail Assistant
Mecca Brands
06.2021 - Current
Food and Beverage Attendant
Novotel Melbourne on Collins
06.2019 - 12.2019
Food and Beverage Attendant
Pier One Sydney Harbour
06.2018 - 12.2018
Master of Business Administration (MBA) - Human Resource & Business Management
Western Sydney University
Bachelor of Business - International Hotel and Resort Management
Blue Mountains Hotel Management School
High School Diploma -
Kew High School
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