Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Languages
Reference
Timeline
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Khanh Linh Duong

Khanh Linh Duong

Granville

Summary


I bring a creative mindset and genuine passion for content creation, eager to learn and grow in vibrant work environment. With strong communication and previous experiences in the Beauty industry, I offer a unique perspective and passion for skincare and beauty, with a strong understanding of customer trends and needs. My fun-loving, creative and passionate personality adds a vibrancy to the workplace culture and daily responsibilities.

Overview

7
7
years of professional experience

Work History

Skin Specialist & Facialist & Retail Assistant

Mecca Brands
06.2021 - Current


  • Delivered unprecedented service to clients through personalized consultations, making experience unique for each client.
  • Promoted a welcoming atmosphere by greeting all visitors warmly upon arrival and addressing any questions or concerns promptly.
  • Engaged actively in brand-led events and collaborated seamlessly with external stakeholders to fortify partnerships and enhance brand visibility for Mecc
  • Performed thorough skin analyses to identify specific concerns and developed customized at-home skincare for clients to maintain their progress between treatments.
  • Increased repeat business through exceptional customer service and follow-up appointments
  • Spearheaded comprehensive in-store training initiatives and created engaging content for skin specialists to elevate service standards, products training and upskilling
  • Expanded clientele base by conducting promotional events and offering complimentary consultations.


Human Resources Intern

St Trinity Property Group
05.2022 - 12.2022


  • Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews.
  • Supported HR team in achieving hiring goals by screening resumes, conducting phone interviews, and tracking candidate progress.
  • Enhanced employee onboarding experience by streamlining the orientation process and creating informative materials for new hires.
  • Coordinated employee engagement events to foster positive relationships among colleagues and improve workplace morale.

Food and Beverage Attendant

Novotel Melbourne on Collins
06.2019 - 12.2019
  • Welcomed guests warmly, facilitating beverage orders and offering menu guidance
  • Collaborated closely with front office to ensure prompt delivery of room amenities and meet guest needs
  • Effectively resolved guest concerns, ensuring satisfaction and escalating issues to management when necessary
  • Maintained clean and organized restaurant to comply with hygiene and health regulations.

Food and Beverage Attendant

Pier One Sydney Harbour
06.2018 - 12.2018
  • Provided exceptional service, greeting and serving customers with efficiency and warmth
  • Managed various conferences and events independently, ensured smooth operations and timely room turnovers
  • Maintained high standards of cleanliness, safety, and hygiene throughout shifts
  • Assisted customers with information regarding menu offerings and nutrition information.

Education

Master of Business Administration (MBA) - Human Resource & Business Management

Western Sydney University
Sydney, NSW
12.2023

Bachelor of Business - International Hotel and Resort Management

Blue Mountains Hotel Management School
Sydney, NSW
07.2020

High School Diploma -

Kew High School
Melbourne, VIC
12.2017

Skills

  • Customer relations
  • Analytical thinking
  • Expert problem solving
  • Exceptional Writing & Grammar Skills
  • Strong organizational skills - Multitask & Deadline Management
  • Adaptability & Pro-active Learner
  • Attention to Detail
  • Brand Advocacy & Passion
  • Team Player with Positive Attitude
  • Self-efficient
  • Creative & Fun-Loving

Accomplishments

  • Event Staff Colour Run Melbourne, 10/01/15
  • Jo Horgan 5 Pillars Ambassador Award, 2022
  • Mecca Team Member Award 2023

Languages

English
Vietnamese
Chinese (Cantonese)
Chinese (Mandarin)

Reference

References available upon request.

Timeline

Human Resources Intern

St Trinity Property Group
05.2022 - 12.2022

Skin Specialist & Facialist & Retail Assistant

Mecca Brands
06.2021 - Current

Food and Beverage Attendant

Novotel Melbourne on Collins
06.2019 - 12.2019

Food and Beverage Attendant

Pier One Sydney Harbour
06.2018 - 12.2018

Master of Business Administration (MBA) - Human Resource & Business Management

Western Sydney University

Bachelor of Business - International Hotel and Resort Management

Blue Mountains Hotel Management School

High School Diploma -

Kew High School
Khanh Linh Duong