Khanh Trang Nguyen
Hoppers Crossing,Vic
Summary
I am Trang from Vietnam, currently based in Melbourne. With a background in customer services, receptionist, and administrative staff, I bring adaptability, quick learning, and motivation to any role. A hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
HR & Operation Coordinator
Lin Center for Community Development
Vietnam, Ho Chi Minh City
01.2020 - 12.2022
- Plan and coordinate administrative procedures and systems.
- Monitor inventory of office supplies and the purchasing of new material with
attention to budgetary constraints. - Organize and supervise facilities services, maintenance activities, and other
office activities (recycling, renovations, event planning etc.) - Ensure operations adhere to policies and regulations.
- Be actively involved in recruitment by preparing job descriptions, posting ads
and managing the hiring process. - Support and implement staff training and development process.
- Manage HR budget (keep track of expenses, budget for the following year).
- Review employment and working conditions to ensure legal compliance.
Administrator, Secretary and Receptionistst
The Christina Noble Children Foundation
Vietnam, Ho Chi Minh City
07.2016 - 12.2020
- Provided administrative support to the office manager and other staff members.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
- Coordinated meeting logistics such as room reservations and catering services.
- Created agendas and took minutes during meetings; distributed notes in a timely manner afterwards.
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
- Reviewed billing statements for accuracy prior to submitting them for payment processing.
- Provided assistance with onboarding new employees by preparing orientation materials.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
Admin and Customer Service Executive
Export Import Bank
Vietnam, Ho Chi Minh City
09.2010 - 06.2016
- Solve clients' complaints, inform customers about new promotions, and new products.
- Answered questions from customers by phone and email, offering bank details, and policy information as requested.
- Explained benefits and advantages of different card products and service offerings to customers.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Updated databases with new and modified customer data.
- Promoted available products and services to customers during service, account management and order calls.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
Education
Bachelor of Arts - English
THE UNIVERSITY OF SOCIAL SCIENCE AND HUMANITY
Ho Chi Minh City, Vietnam06-2007
Skills
- Customer Service Excellent
- Team Collaboration
- Multitasking
- Communication
- Inventory Management
- Administrative Skills
- Time Management
Languages
English
Professional
Vietnamese
Professional
Timeline
HR & Operation Coordinator
Lin Center for Community Development
01.2020 - 12.2022
Administrator, Secretary and Receptionistst
The Christina Noble Children Foundation
07.2016 - 12.2020
Admin and Customer Service Executive
Export Import Bank
09.2010 - 06.2016
Bachelor of Arts - English
THE UNIVERSITY OF SOCIAL SCIENCE AND HUMANITY
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