Summary
Overview
Work History
Education
Skills
Languages
Projects
References
Timeline
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Khansa Naka

Melbourne,VIC

Summary

Results-driven engineering professional with expertise in quantitative analysis, project management, and innovative problem-solving within aviation and related industries. Skilled in leveraging advanced data analytics, simulation tools, and engineering methodologies to optimize operations and infrastructure. Proven track record of contributing to real-world projects, including airport demand forecasting, layout optimization, and safety management. Committed to delivering high-quality solutions by integrating technical expertise with strategic thinking, ensuring compliance with industry standards and improving operational efficiency.

Overview

4
4
years of professional experience

Work History

Remediation Consultant Specialist

Bupa
Melbourne, VIC
09.2024 - Current
  • Execute remediation actions in core systems, including claims, policy, billing, and payments
  • Identify and escalate process, contributing to root cause analysis and process improvement
  • Maintain compliance with internal policies and external regulations while achieving performance targets
  • Demonstrate empathy and superior customer service adhering to case management best practices
  • Participate in conferences for process design and improvement, ensuring documentation aligns with frameworks

Strategic Sales Consultant

Community Collective
Melbourne, VIC
06.2024 - 09.2024
  • Spearheaded strategic sales campaigns across B2B and residential D2D channels, achieving a 30% year-over-year growth in client acquisition by tailoring strategies to diverse customer needs
  • Designed and executed comprehensive project plans to meet sales targets, driving a 20% increase in overall revenue.

Aviation Analyst & Modeller

Airbiz
Melbourne, VIC
09.2023 - 12.2023
  • Conducted in-depth quantitative analysis, enhancing data accuracy by 25%, ensuring precise data handling in analytics consulting.
  • Developed accurate air transport demand forecasts, improving projection reliability by 30%, increase in projection accuracy and delivering insightful reports for performance monitoring and decision making.
  • Optimised airport layouts with modeling, reducing errors by 15%, and enhanced operational efficiency by 20% using innovative aviation methodologies.
  • Utilised CAST Sofware, demonstrating proficiency in aviation simulation and modelling, which enhanced data analysis capabilities and facilitated more accurate assessments.

Sessional Lecturer

Swinburne
Melbourne, VIC
05.2021 - 06.2023
  • Identified and incorporated a wide range of teaching materials, diversifying learning experiences by 30%.
  • This involved extensive research and curation of resources, ensuring a comprehensive and inclusive approach to education.
  • Enhanced the presentation of complex concepts by creating visualizations, resulting in a remarkable 40% improvement in student understanding.
  • Leveraged graphic design tools and data visualization techniques to convey intricate ideas in an accessible manner.
  • Organized and streamlined the workflow, ensuring a more effective and time-saving approach to developing educational materials.

Technical Quality Analyst

Vacupack
Melbourne, VIC
09.2021 - 12.2022
  • Collaborated with cross-functional teams, provided leadership in directing cross-functional teams for data gathering, and ensured efficient achievement of project goals.
  • Achieved data quality by implementing rigorous auditing processes, reducing inconsistencies by 4%.
  • Applied comprehensive manufacturing data research, conducting comprehensive research in manufacturing data, and assessing the feasibility of data developments.
  • Managed data records, improved processes, and boosted data quality by 4%. Implemented effective data management strategies to enhance overall data infrastructure.
  • Demonstrated expertise in quality assurance, contributing to the overall quality, and reliability of project outcomes. Engaged in continuous improvement initiatives for enhanced quality control.

Education

Master of Engineering - Multi-Modal Biometrics: Aviation Engineering

Swinburne
Hawthorn, VIC
05-2024

Bachelor of Aviation Management -

Swinburne
Hawthorn, VIC
01.2019

Diploma in Engineering -

Swinburne College
Hawthorn, VIC
01.2017

Skills

  • Business presentation
  • Reporting writing
  • Assessments
  • Technical review
  • Fluent in C, C, C#
  • CAD development
  • Project management
  • Research and development

Languages

English
Full Professional
French
Professional
Indonesian
Native/ Bilingual

Projects

  • Nagoya Airport CUSS Project (2023): Transitioned the airport to a self-service model by implementing Common Use Self-Service (CUSS) kiosks and redesigning counter layouts to enhance passenger flow.
  • WSA Airport Demand Modelling Project (2023): Collaborated with strategic partners to plan the Western Sydney International Airport terminal, utilizing demand forecasting to inform design strategies.
  • Terminal Upgrade Sydney Airport (2022): Focused on capacity enhancement by analyzing passenger demand and optimizing gate allocation, improving infrastructure and processing systems.
  • Kaizen Efficiency Project Initiative (2021): Applied Kaizen principles to streamline operations, conducting workshops to instill a culture of continuous improvement.
  • Aviation Safety & Wildlife Hazard Risk Management Programme (2019): Developed tailored recommendations for mitigating wildlife hazards, advocating for modern prevention measures aligned with ornithological insights.
  • Installation of EFB to TigerAir Fleet (2018): Assisted with implementing Electronic Flight Bags (EFBs) across the fleet, ensuring seamless integration of new technologies.
  • Avalon Airport Marketing Strategy Project (2017): Proposed marketing strategies to improve brand perception, emphasizing sporting event sponsorships and rail link innovations.

References

References available upon request.

Timeline

Remediation Consultant Specialist

Bupa
09.2024 - Current

Strategic Sales Consultant

Community Collective
06.2024 - 09.2024

Aviation Analyst & Modeller

Airbiz
09.2023 - 12.2023

Technical Quality Analyst

Vacupack
09.2021 - 12.2022

Sessional Lecturer

Swinburne
05.2021 - 06.2023

Master of Engineering - Multi-Modal Biometrics: Aviation Engineering

Swinburne

Bachelor of Aviation Management -

Swinburne

Diploma in Engineering -

Swinburne College
Khansa Naka