Khatyana Koch-Winnett
Epping,NSW
Summary
Outgoing and friendly with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands.
I am dedicated, motivated and passionate inside the hospitality industry.
Hardworking and always up for a challenge and easily trained where needed.
Bright and bubbly personality, will thrive in any environment with my colleagues and independently.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Barista / Waitress
Gloria Jeans
06.2022 - Current
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Supervisor / Barista Trainer
Muffin Break
10.2022 - 03.2023
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Achieved results by working with staff to meet established targets.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Stable Hand / Assistant Coach
Eastside Horse Riding Academy
05.2022 - 03.2023
- Cared for all horses with daily grooming,washing, feeding and mucking out stalls.
- Assisted vets and farriers with horses 6-8 week check ups
- Assisted coaches during their lessons by setting up the arena, leading horses and providing support to clients.
- Prepped horses for travel.
- Administered horse medication and necessary special care.
- Daily care of the stables and equipment
Waitress / Bartender / Barista
Alseasons Hospitality Staff
01.2022 - 10.2022
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
Waitress / Bartender / All-rounder
Hard Rock Cafe
01.2022 - 06.2022
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
Educator / Room Assistant
Only About Children
07.2021 - 01.2022
Sales Assistant
Porters Liquor
01.2020 - 08.2021
- Increased sales by building strong customer relationships and providing excellent service.
- Boosted store revenue through upselling and cross-selling techniques.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory
- Met and exceeded sales targets consistently, contributing to overall team success.
Early Childhood Educator Trainee
Little Zaks Academy
08.2020 - 05.2021
Barista / All-rounder
Blue Jar Cafe / Restaurant
05.2019 - 01.2020
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
Barista Assistant / Customer Service
Z's Espresso
08.2018 - 01.2019
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Volunteer
Papillion Stables
05.2018 - 09.2018
Legal Assistant
Pope And Spinks Solicitors
01.2018 - 07.2019
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Education
HSC
Ultimo Tafe
2018
Skills
- Up-Selling
- Efficient Time Management
- Exceptional Customer Service
- Self Motivated and Professional
- Excellent Attention to Detail
- Team Leadership
- Safe Food Handling Practices
- New Hire Training
- Adaptive and Creative
- Professional Demeanor
- Interpersonal skills
- Friendly and Outgoing
Certification
Barista Course
WWCC
RSA
Languages
English
Native or Bilingual
Timeline
Supervisor / Barista Trainer
Muffin Break
10.2022 - 03.2023
Barista / Waitress
Gloria Jeans
06.2022 - Current
Stable Hand / Assistant Coach
Eastside Horse Riding Academy
05.2022 - 03.2023
Waitress / Bartender / Barista
Alseasons Hospitality Staff
01.2022 - 10.2022
Waitress / Bartender / All-rounder
Hard Rock Cafe
01.2022 - 06.2022
Educator / Room Assistant
Only About Children
07.2021 - 01.2022
Early Childhood Educator Trainee
Little Zaks Academy
08.2020 - 05.2021
Sales Assistant
Porters Liquor
01.2020 - 08.2021
Barista / All-rounder
Blue Jar Cafe / Restaurant
05.2019 - 01.2020
Barista Assistant / Customer Service
Z's Espresso
08.2018 - 01.2019
Volunteer
Papillion Stables
05.2018 - 09.2018
Legal Assistant
Pope And Spinks Solicitors
01.2018 - 07.2019
HSC
Ultimo Tafe
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