KHAUSILYA RAMONI
Glenwood,Australia
Summary
Results-oriented professional with a Bachelor of Business in Marketing and Management, showcasing proven time-management and exceptional customer service skills developed through continuous employment. Highly articulate and culturally aware, I thrive in diverse situations. Eager to take on challenges, I bring 7+ years of experience ensuring seamless customer transactions, driving sales, managing inventory, and adhering to departmental policies. A reliable, motivated associate adept at functioning well in high-stress environments with professionalism. Skilled in effective coordination with hotel staff and management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Guest Service Agent
Meriton Suites
08.2022 - Current
- Provided excellent customer service by anticipating and responding to guest needs
- Cross-trained and provided support to other departments as needed
- Developed and implemented procedures for handling customer inquiries and complaints
- Processed payments accurately and efficiently
- Utilised computer systems to efficiently manage bookings and reservations
- Managed customer reservations and provided accurate information about the hotel's services and amenities
- Processed reservations and checked guests in and out of the hotel in a timely, efficient manner
- Handled all customer complaints and inquiries in a professional manner and ensured customer satisfaction
- Successfully mentored and guided new team members, fostering a positive and productive work environment.
Supervisor/Team Member
Coles
10.2017 - 07.2022
- Present Payment processing and Cash handling
- Serving of Tobacco trained
- Processing of customer refunds/exchanges Inventory stocking
- Extensive Knowledge of products at Coles
- Worked well independently and on a team to solve problems
- Served as a friendly, hardworking, and punctual employee
- Managed the work of employees, increasing crew efficiency
- Continually updated a leadership resume and honed skills by participating in various management training
- Provided customer service and was involved in training new team members when necessary
- Supervise effective working of employees and ensure compliance with all company policies
- Closing and preparing for next morning's tasks of the customer service department
- Developed and maintained effective relations with all company employees at various levels of organisation.
Customer Service/Bubble Tea Barista
Dripps Bubble Tea
04.2019 - 03.2020
- Processed customer orders in a neat, accurate, and timely manner
- Provided quality customer service to maintain customer satisfaction
- Gave advice and assisted with product selection of menu items
- Maintained professional standards of customer service desk
- Handled and resolved customer complaints
- Completed stock intake
- Prepared and filled containers with toppings
- Worked in a team environment under minimal supervision
- Processed cash and card payments
- Prepared large batch hot and cold brew tea daily as well as specialty blended drinks and flavored tea.
Food Runner
Outback Steakhouse
06.2017 - 10.2017
- Worked well independently and on a team to solve problems
- Worked with other restaurant staff to ensure success
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of restaurant equipment
- Worked to ensure a positive and hassle-free customer experience
- Brought forth excellent customer service skills and a commitment to customer satisfaction.
Customer Service Team Member
KFC
06.2016 - 01.2017
- Offered strong customer service skills, keeping customers satisfied and increasing sales
- Handled food with sanitation and safety in mind
- Assisted with food preparations prior to service
- Maintained high standards of customer service desk
- Processed cash and card payments.
Education
Bachelor of Business - Marketing & Management
University of Technology Sydney
11.2023
Bachelor of Business Administration -
Macquarie University
11.2020
HSC Diploma -
Glenwood Highschool
11.2019
Skills
- Computer Skills
- Leadership Skills
- Effective Time Management
- Customer Service
- Fast Learner
- Adaptability
- Ability to Work Under Pressure
- Communication
- Teamwork
- Good team player
- Microsoft 365
- Canva
- WordPress
- Adobe Illustrator
- Adobe Photoshop
- POS Systems
- Document Filing
- Slack
- Qualtrics Systems
- Zoom
- Microsoft Teams
- Resilience
- Google Docs
- Balance Sheet Reconciliations
- Client Relationship Management
- Administrative Skills
- Training and Mentoring
Certification
Certificate II Hospitality, Sydney, 01/01/18, Present
References
References available upon request
Timeline
Guest Service Agent
Meriton Suites
08.2022 - Current
Customer Service/Bubble Tea Barista
Dripps Bubble Tea
04.2019 - 03.2020
Supervisor/Team Member
Coles
10.2017 - 07.2022
Food Runner
Outback Steakhouse
06.2017 - 10.2017
Customer Service Team Member
KFC
06.2016 - 01.2017
Bachelor of Business - Marketing & Management
University of Technology Sydney
Bachelor of Business Administration -
Macquarie University
HSC Diploma -
Glenwood Highschool
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