KHAWAJA SHAZAD RABBANI
Kellyville,NSW
Summary
Executive-level Program and Transformation Leader with over 18 years of experience driving operational excellence, digital transformation, and IT delivery across Australia’s telecommunications sector. Recognized for strategic thinking, program execution, and cross-functional leadership, with a consistent track record of delivering complex, high-value initiatives. Adept at modernizing enterprise processes, leading Agile transformations, and aligning technology with business goals to achieve measurable outcomes.
Overview
17
17
years of professional experience
Work History
Head of Customer Transformation
FibreconX
04.2025 - Current
- Leading enterprise-wide transformation to optimize customer operations and service delivery across Australia’s fiber network.
- Driving digitalization initiatives, automating manual workflows, and enhancing customer experience through system integration and workforce alignment.
- Collaborating directly with executive leadership to define and execute transformation roadmap.
Senior Program Manager – IT Delivery
TPG telecom, ASX TPM
04.2020 - 04.2025
- Delivered multi-million-dollar programs, onboarding MVNOs and launching national infrastructure upgrades.
- Oversaw 40+ projects annually, transitioning TPG’s IT framework from waterfall to Agile methodology.
- Managed program governance, stakeholder reporting, and resource alignment across business units.
Project and Process Manager
TPG Telecom – Australia
04.2014 - 04.2020
- Led business-critical initiatives, including NBN service migrations, HAN deployments, and cost recovery reforms saving millions annually.
- Managed cross-functional collaboration between product, IT, and operations teams.
- Delivered process redesign and change management for major telecom product rollouts.
Senior Process and Change Analyst
TPG Telecom - Australis
02.2010 - 04.2014
- Led the organizational change management during AAPT-TPG and PIPE-TPG mergers.
- Designed integrated workflows and training frameworks to drive adoption and operational readiness.
- Managed stakeholder engagement across business units to streamline overlapping functions.
- Delivered CRM system upgrade, achieving a 20% improvement in service delivery time and 80% reduction in ordering errors.
EARLY CAREER ROLES AT TPG TELECOM
TPG Telecom
12.2007 - 01.2010
- Service Delivery Manager – Led operational teams to meet enterprise SLAs.
- Process and Change Manager – Designed frameworks for scalable service delivery.
- Technician/Field Services – Gained hands-on experience in telecom infrastructure and customer support.
Education
Master of Engineering Management (MEM) -
University of Technology Sydney
Sydney, NSW2009
Master Of Telecommunication (MEngSc) -
University of New England
Sydney, NSW2008
Skills
- Enterprise Transformation Strategy
- Program & Portfolio Management
- IT Delivery & Governance
- Business Process Reengineering
- Stakeholder & Change Management
- Cost Optimization & Financial Control
- Agile & Waterfall Project Methodologies
- Leadership & Team Development
Timeline
Head of Customer Transformation
FibreconX
04.2025 - Current
Senior Program Manager – IT Delivery
TPG telecom, ASX TPM
04.2020 - 04.2025
Project and Process Manager
TPG Telecom – Australia
04.2014 - 04.2020
Senior Process and Change Analyst
TPG Telecom - Australis
02.2010 - 04.2014
EARLY CAREER ROLES AT TPG TELECOM
TPG Telecom
12.2007 - 01.2010
Master of Engineering Management (MEM) -
University of Technology Sydney
Master Of Telecommunication (MEngSc) -
University of New England
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