Khayrun Tasnim Jarjia
Lakemba,NSW
Summary
Dedicated and detail-oriented professional with strong skills in customer service, Supportive work, teamwork, and multitasking. Proven ability to maintain cleanliness, handle cash transactions accurately, and build lasting customer relationships. Experienced in supporting front- and back-of-house operations, managing online orders, and boosting sales through prompt, attentive service. Experienced in Nurturing, caregiving, and perfect management of time. knowing safety and security, committed to maintaining high-quality, safety, and confidentiality standards in fast-paced environments.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Room Attendant
W Sydney Hotel
05.2025 - Current
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
Front Desk Assistant
Marini Cafe
04.2025 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Handled payment and bill processing, change giving and payment collecting for guests.
- Maintained clean and organized front desk areas to uphold polished company image.
Customer Service Assistant
Bangla Hair Style and Studio
07.2024 - 04.2025
- Provided exceptional support during peak hours as well as holidays and special events.
- Managed customer complaints effectively, offering solutions that exceeded expectations.
- Assisted customers with product selection, providing detailed information on features and benefits.
- Delivered prompt service to prioritize customer needs.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Support Worker
We Care Us
07.2024 - 02.2025
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
Customer Service
Desi Queen
02.2024 - 07.2024
- Exhibited excellent communications and customer service relations skills.
- Maintained standards of quality, timeliness, productivity and customer service.
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Increased sales rate and maintain weekly record od sales.
- Took online orders and delivered in proper time.
Education
Masters At Social Work - Social Work
ACAP University College
255, Elizabeth St. Sydney, NSW 200002-2027
Master's - Public Health
Macquarie University
02.2026
Executive Masters - Health Economics
University of Dhaka
04.2022
Bachelor of Science - Nutrition And Food Engineering
Daffodil International University
03.2019
Skills
- Active Listening
- Personal Hygiene Assistance
- Nutrition knowledge
- Emergency Response
- Activity Planning
- Interpersonal Skills
- Time Management
- Team Work
- Record Keeping
- First Aid
- Cash handling
Certification
- Certificate III in Early Childhood Education and Care
- First Aid (HL TAID012)
- Certificate on Health and Safety, First Aid, Food safety, Customer service, The Future Leaders ltd (The FLL) - 40 hours, Nov, 2015
- Certificate on Pedicare, [Social Business Venture] - [23 July 2016]
- Certificate on Nutrition and Dietetics in Health and Diseases, Daffodil International University - 23 July 2017
Languages
Bengali
Native or Bilingual
English
Full Professional
Hindi
Limited Working
Affiliations
- Member of Bangladesh Society of Food Education and Research (BSFER) • Member of Youth Against Hunger (YAH) - Daffodil International University Unit, Dhaka, Bangladesh • Member of Bangladesh Food Processors Association (BFPA), Dhaka, Bangladesh • Member of World Against Disability Volunteer Community, Dhaka, Bangladesh • Member of Bangladesh Food and Nutrition Association – BAFNA
Timeline
Room Attendant
W Sydney Hotel
05.2025 - Current
Front Desk Assistant
Marini Cafe
04.2025 - Current
Customer Service Assistant
Bangla Hair Style and Studio
07.2024 - 04.2025
Support Worker
We Care Us
07.2024 - 02.2025
Customer Service
Desi Queen
02.2024 - 07.2024
Masters At Social Work - Social Work
ACAP University College
Master's - Public Health
Macquarie University
Executive Masters - Health Economics
University of Dhaka
Bachelor of Science - Nutrition And Food Engineering
Daffodil International University
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