KHEANG CHHENG
Melbourne
Summary
Customer-oriented hospitality professional with extensive experience in food and beverage service. Skilled in providing exceptional customer experiences, handling cash transactions accurately, and maintaining high standards of hygiene and organization. Adept at problem-solving, upselling, and working efficiently under pressure. Holds a Responsible Service of Alcohol (RSA) certification and possesses a strong track record of maintaining guest satisfaction and team collaboration.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Section Waiter
Accor Hotels – Art Series Olsen
05.2024 - Current
- Provided attentive service and anticipated guest needs to enhance customer satisfaction.
- Ensured cash handling accuracy and minimized discrepancies in end-of-shift reconciliations.
- Upsold menu items and promoted daily specials to increase revenue.
- Managed reservations and maximized table turnover rates efficiently.
- Maintained hygiene and food safety standards in compliance with regulations.
- Collaborated with colleagues to ensure smooth service during high-volume shifts.
Client Advisor and Sales
Vform Architecture Firm
10.2023 - Current
- Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
- Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
- Managed a diverse portfolio of clients, effectively balancing priorities and meeting deadlines.
- Utilized advanced problem-solving skills to address unique client challenges and identify appropriate solutions.
- Contributed to company growth by identifying new business opportunities and cross-selling services.
- Tailored communication style to match client preferences, resulting in higher satisfaction rates.
Conference Service Staff Member
Pullman Hotel
04.2023 - 02.2024
- Greeted and seated guests while maintaining a welcoming atmosphere.
- Served food and beverages efficiently and handled customer inquiries.
- Managed dining room inventory and ensured cleanliness of the dining area.
- Assisted wait staff with timely food deliveries.
- Worked with POS systems for order placement and payments.
Waiter
Delaware North Corp
01.2023 - 02.2024
- Provided high-quality customer service in a fast-paced hospitality environment.
- Processed payments and assisted guests with menu selections.
- Maintained a clean and organized dining space.
- Upsold specialty drinks and food items to increase sales.
- Handled customer complaints professionally, ensuring satisfaction.
Food and Beverage Attendant
Peter Rowland Catering
02.2023 - 06.2023
- Served food and beverages while ensuring adherence to hygiene regulations.
- Greeted and assisted guests with menu selections.
- Maintained cleanliness and organization of the restaurant area.
- Handled guest inquiries and resolved complaints effectively.
Front of House Team Member
Kentucky Fried Chicken (KFC)
07.2022 - 01.2023
- Assisted with food delivery, cash handling, and guest service.
- Maintained cleanliness in dining and service areas.
- Provided support to new employees in training and development.
- Processed transactions accurately using POS systems.
Education
Bachelor of Business - Marketing
RMIT University
Melbourne, VIC06.2026
High School Diploma - undefined
Abundant Life International School
06.2021
Skills
- Customer Service & Guest Relations
- Table Setting & Dining Room Organization
- Cash Handling & POS Operation
- Food & Beverage Service
- Order Accuracy & Menu Knowledge
- Hospitality & Accommodation
- Hygiene & Food Safety Compliance
- Sales Techniques & Upselling
- Complaint Resolution & Conflict Management
- High-Volume Service
- Strong multitasking
- Cleanliness
- Memory retention
- Professional appearance
Certification
Responsible Service of Alcohol (RSA), VCGLR – 2022-12-22
Timeline
Section Waiter
Accor Hotels – Art Series Olsen
05.2024 - Current
Client Advisor and Sales
Vform Architecture Firm
10.2023 - Current
Conference Service Staff Member
Pullman Hotel
04.2023 - 02.2024
Food and Beverage Attendant
Peter Rowland Catering
02.2023 - 06.2023
Waiter
Delaware North Corp
01.2023 - 02.2024
Front of House Team Member
Kentucky Fried Chicken (KFC)
07.2022 - 01.2023
High School Diploma - undefined
Abundant Life International School
Bachelor of Business - Marketing
RMIT University
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