Khelendra (Khel) Budhathoki
Blacktown/Lalor Park,NSW
Summary
Dynamic and results-oriented Cleaning Services Coordinator with more than 20 years of work experience and a proven track record at Northern Beaches Council. Expert in enhancing team productivity and customer satisfaction through effective communication and strategic planning. Skilled in multitasking, organization, and contract negotiation, achieving significant cost savings and operational efficiencies. Demonstrated ability to work with cross-functional teams to achieve common goal.
Overview
7
7
years of professional experience
Work History
Cleaning Services Coordinator
Northern Beaches Council
11.2017 - Current
- Managed cleaning contract timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Collaborated with stakeholders to improve cleaning scope of works to meet their expectations.
- Maintained high-quality standards while prioritizing tasks.
- Constantly monitoring cleaning operations to identify process improvements, leading to more efficient workflow and reduced bottlenecks.
- Coordinated logistics for large-scale periodical cleanings with stakeholders and cleaning teams to significantly reducing setup times and eliminating scheduling conflicts.
- Increased client satisfaction by clear and consistent communication with cleaning contractors.
- Managed vendor relationships to secure best quality of services and products for organizational needs.
- Reduced cleaning expenses by negotiating contracts with suppliers, achieving cost savings without compromising on quality.
- Trained cleaning contractors to understand scope of works and contract KPIs to achieve high service delivery.
- Successfully transitioned cleaning contracts through constant monitoring, and guiding incoming/out going contractors.
- Maintained healthy relationship with cleaning contractors and Stakeholders to achieve common goals.
Education
Bachelor In Commerce - Accounting
University of Wollongong
Wollongong, NSWDiploma In IT -
Central College of Business And IT
Sydney, NSW11.2001
Skills
- Multitasking and organization
- Customer service
- Decision-making and Problem-solving
- Contract negotiation and management
- Time management and Work prioritising
- Attention to detail
- Clear communication
- Adaptability and flexibility
- CRM software
- Resource allocation
- Skilled in building scope of works and KPIs for cleaning contract
- Budget planning
- Operations management
- Process improvement and Presenting ideas and plans
- Scheduling and calendar management
- Discretion and confidentiality
- Relationship building and People management
Accomplishments
- “Above and Beyond” Performance Review in every year since 2018.
- Achieved multiple “Leading by Example” awards.
- Successfully evaluated multiple cleaning tenders and completed tender process from start to finish.
Languages
English
Full Professional
Nepali
Native or Bilingual
Hindi
Full Professional
Telugu
Limited Working
Timeline
Cleaning Services Coordinator
Northern Beaches Council
11.2017 - Current
Bachelor In Commerce - Accounting
University of Wollongong
Diploma In IT -
Central College of Business And IT
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