Summary
Overview
Work History
Education
Skills
Accomplishments
Professional Highlights
Affiliations
Certification
Languages
Interests
Timeline
Generic

Khema Gopaul

Broadbeach Waters,QLD

Summary

Dynamic and strategic Human Resources Professional with extensive experience in aligning HR initiatives with organizational goals to drive business success. Proven track record in talent management, employee engagement, and cultural transformation, effectively reducing turnover and enhancing employee satisfaction. Demonstrated experience in improving the Compensation & benefits system of the organisation through market comparative analysis. Adept at leading cross-functional teams through periods of significant change, including mergers and crisis situations, while safeguarding company reputation and fostering collaboration with senior leadership. Built strong relationships with key stakeholders, including senior executives and department heads, to ensure HR initiatives were aligned with business goals and delivered measurable results. Expert in implementing strategic HR solutions that optimise operational efficiency and ensure compliance with employment laws. Skilled in managing multi-million-dollar HR budgets and utilizing HR technology to streamline processes and enhance data-driven decision-making. Passionate about creating inclusive workplace cultures that promote diversity and innovation, alongside spearheading performance management and professional development initiatives. Worked closely with suppliers and vendors to negotiate contracts for employee benefits, securing better rates while improving benefit options for employees. Educational background includes a Juris Doctor, equipping me with a comprehensive understanding of employment law and risk mitigation. Committed to driving organizational transformation through effective workforce planning and talent acquisition strategies. My diverse industry experience and ability to adapt to dynamic environments enable me to provide strategic guidance and operational acumen, positioning HR as a critical partner in achieving overall business objectives.

Overview

14
14
years of professional experience
1
1
Certification

Work History

General Manager/General Manager People & Culture

Freechoice Australia
06.2023 - Current
  • Company Overview: Reporting to the CEO, Gold Coast, QLD
  • Oversee daily operations, ensuring smooth and efficient service delivery
  • Implement and monitor operational policies and procedures to enhance productivity and quality of care
  • Ensure compliance with healthcare regulations and standards
  • Design and implement strategies that ensure our employees feel valued and motivated
  • Develop and execute operational strategies and processes to align with the company's mission and goals
  • Collaborate with the executive team to set performance goals and objectives
  • Lead initiatives to improve services, and company direction, enhance retention and improve patient outcomes
  • Provide leadership and direction to teams
  • Foster a collaborative and supportive working environment
  • Oversee the professional development and performance management of team members
  • Develop and implement quality assurance processes to enhance patient retention
  • Support the development of key performance indicators (KPIs) and drive continuous improvement initiatives
  • Build relationships with key stakeholders, healthcare providers, and regulatory bodies
  • Represent the company in public engagements
  • Promote the company’s mission and values within the community
  • Identify and mitigate operational risks to ensure the continuity and reliability of services
  • Develop and implement risk management strategies and contingency plans
  • Ensure compliance with health and safety regulations and standards
  • Reporting to the CEO, Gold Coast, QLD

Head of People & Culture

Freechoice Australia
11.2020 - 06.2023
  • Company Overview: Reporting to the Managing Director, Gold Coast, QLD
  • Responsible for strategizing, preparing, and ensuring all Company policies and objectives are met
  • Responsible for maintaining accurate function within the HR Department whilst assisting with multiple projects and assignments
  • Manage the company’s Rewards Strategy
  • Drive proactive, value-added HR-related initiatives across the Freechoice Group
  • Develop and implement HR strategies and initiatives aligned with the overall business strategy
  • Implementation of compliance strategies and repercussions for non-compliance
  • Partners with the leadership team to understand and execute the organisation’s human resource and talent strategy particularly as it relates to current and future talent needs, recruiting, retention, and succession planning
  • Provides support and guidance to HR generalists, management, and other staff when complex, specialised, and sensitive questions and issues arise
  • Manages the talent acquisition process, which may include recruitment, interviewing, and hiring of qualified job applicants, particularly for managerial, and professional roles; collaborates with departmental managers to understand skills and competencies required for openings
  • Creates learning and development programs and initiatives that provide internal development opportunities for employees
  • Oversees employee disciplinary meetings, terminations, and investigations
  • Develop, oversee and manage a performance appraisal system that drives high performance
  • Maintains compliance with federal, state, and local employment laws and regulations, and recommends best practices; reviews policies and practices to maintain compliance
  • Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law
  • Reporting to the Managing Director, Gold Coast, QLD

National Human Resources Manager

NKG Consultancy & Services
03.2017 - 11.2020
  • Company Overview: Reporting to the HR Director, Gold Coast, QLD
  • Human Resources & Recruitment Consultancy
  • Develop and monitor strategies to ensure compliance with Awards and the Fair Work Act, including contracts, policies, induction and training
  • Develop and implement a recruitment strategy that promotes the selection and retention of high-quality employees, including recruiting, selection, onboarding, and induction activities to ensure that appropriately qualified individuals are recruited, managed, developed, and supported to reach their full potential
  • Managing employee performance managing the performance appraisal process and conducting probationary evaluations
  • Manage employee relations issues /cases such as conflicts, bullying and harassment, and other grievances
  • Develop and implement an effective performance management system, position descriptions job analysis, KPIs and ensure regular communication of individual and team goals and performance through performance and development reviews and feedback
  • Provide advice on disciplinary and termination matters as required
  • Interpretation of the current employee legislation, the Fair Work Act and compliance of the WHS legislation
  • With both a strategic & operational component, oversee every part of the function, providing leadership and guidance to the Executive team as well as coaching & advice to employees on operational issues
  • Reporting to the HR Director, Gold Coast, QLD
  • Human Resources & Recruitment Consultancy

Learning & Development Manager

Quality Education Services & Training (QEST)
05.2017 - 03.2019
  • Company Overview: RTO 4098, Brisbane, QLD
  • Create and execute learning strategies and programs
  • Evaluate individual and organisational development needs
  • Implement various learning methods companywide (e.g
  • Coaching, job-shadowing, online training)
  • Design and deliver e-learning courses, workshops and other training
  • Assess the success of development plans and help employees make the most of learning opportunities
  • Help managers develop their team members through career pathing
  • Track budgets and negotiate contracts
  • Hire and oversee training and L&D Specialists
  • RTO 4098, Brisbane, QLD

Talent Acquisition Manager

Ferrero Asia Pacific
04.2014 - 03.2018
  • Company Overview: Reported to the Regional Manager of Human Resources, Consumer Products – Asia Pacific HR Recruitment
  • Responsible for the full recruitment lifecycle from attraction to selection of all national employees
  • Work visa application for successive applicants
  • Enable the team to effectively deliver end-to-end recruitment process management, ensuring and improving a great customer and candidate experience through a continuous improvement mindset
  • Use direct recruitment channels including job boards, advertising campaigns, employee referrals, and internal candidates and headhunting/network tools to increase the quality of hire and decrease the cost of hire
  • Achieve agreed recruitment targets and reporting of recruitment statistics against targets
  • Ensure familiarity and compliance with all policies and procedures to the role and corporate requirements
  • Review recruitment policies to ensure the effectiveness of selection techniques and recruitment programs
  • Manage key relationships with business and P&C leaders to understand the business strategy and deliver against critical capabilities aligned to the business strategies
  • Reported to the Regional Manager of Human Resources, Consumer Products – Asia Pacific HR Recruitment

National Human Resources Manager

Groupe SEB Australia
04.2013 - 04.2014
  • Company Overview: Sydney, NSW, Reported to the Managing Director - 1200 employees – 3 direct reports
  • Manage the recruitment/hiring process
  • Managing employee performance managing the performance appraisal process and conducting probationary evaluations
  • Manage employee relations issues/cases such as conflicts, bullying and harassment, and other grievances
  • Interpretation of the current employee legislation, the Fair Work Act and compliance with the WHS legislation
  • Manage the policies and procedures in line with the current legislation
  • Providing leadership and guidance to the Executive team as well as coaching & advice to Line Managers and employees on operational issues
  • Build relationships and influence at all levels of the organization
  • Sydney, NSW, Reported to the Managing Director - 1200 employees – 3 direct reports

Senior Human Resource Business Partner

Rexel Group Australia
02.2011 - 03.2013
  • Company Overview: Sydney, NSW, worldwide distributor of electrical products and solutions – 2680 employees – Reported to the Group HR Director & 3 direct reports
  • Created robust 'trusted advisor' and business partner relationships with divisional leadership teams and the Executive General Manager by providing business advice directly supporting the development of organisation capabilities such as talent management and succession planning for key talents
  • Ensured effective management of change in times of business restructuring and acquisitions
  • Managed workplace planning/ succession planning to ensure the company has the right people, with the right skills at the right time
  • Ensured continuous improvement of operational HR processes and practices
  • Provided advisory services and built relationships with a national and geographically dispersed client base
  • Sydney, NSW, worldwide distributor of electrical products and solutions – 2680 employees – Reported to the Group HR Director & 3 direct reports

Education

Graduate Diploma in Legal Practice -

Leo Cussen
Australia
09.2024

Juris Doctor - Law

Deakin University
Australia
02.2024

Master’s in human resources management -

University of Newcastle
Sydney, Australia
01.2015

Certificate IV in WHS -

Australian Business Chambers (ABL)
Australia
01.2012

Return to Work Coordinator -

Workcover NSW
Australia
01.2012

Bachelor’s degree in commerce -

University of Natal
Durban, South Africa
01.2000

Skills

  • Excellent verbal and written communication skills
  • Excellent interpersonal and customer service skills
  • Excellent organisational skills and attention to detail
  • Ability to comprehend, interpret, and apply laws, guidelines, regulations, ordinances, and policies
  • Excellent time management skills
  • Strong analytical and problem-solving skills
  • Proficient with Microsoft Office Suite
  • Strategic HR Management
  • Compensation & Benefits
  • Workforce planning
  • Organisational design & development
  • Employment Laws & Regulations
  • Talent Acquisition & Retention
  • Diversity, Equality & inclusion
  • Performance Management
  • Training & Development
  • Employee Relations
  • Change Management
  • HR technology
  • Microsoft Office – Word, Excel, PowerPoint, Outlook – Advanced
  • ADP payroll – MYOB/ADP/FOUNDU/Sage Micro pay
  • Salesforce
  • Success Factors
  • HRIS
  • ARC reporting system

Accomplishments

  • Marketing - Implemented marketing strategies which resulted in [X%] growth of customer base.
  • Business Development: - Spearheaded acquisition of two competitor companies.Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
  • Collaborated with team of [Number] in the development of [Project name].
  • Achieved [Result] through effectively helping with [Task].
  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.

Professional Highlights

  • Implemented a new talent acquisition strategy, Reduced time-to-hire by 25%, improved quality of hires by 30%, and decreased recruiting costs by 20%
  • Improved the Compensation & benefits system of the company (Freechoice), Through market comparative analysis by including a mix of traditional and modern benefits
  • Developed and rolled out an employee engagement program, Increased employee satisfaction scores by 18% year-over-year and reduced turnover by 10%
  • Led a project to reduce employee benefits costs, Saved $200,000 annually without reducing coverage
  • Managed a HR budget of $1.5 million, Achieved cost efficiency without compromising employee development and satisfaction
  • Led the implementation of a new FOUNDU system, Resulted in a 40% improvement in payroll processing speed
  • Developed and implemented a streamlined performance management process, Reduced administrative overhead by 20%
  • Supported business transformation initiatives, Ensured a smooth transition for employees during a company merger

Affiliations

  • AHRI
  • Leo Cussen

Certification

  • Juris Doctor & Master in Human Resource Management

Languages

English
Full Professional
French
Professional Working
Hindi
Limited Working

Interests

  • Cooking
  • Gardening

Timeline

General Manager/General Manager People & Culture

Freechoice Australia
06.2023 - Current

Head of People & Culture

Freechoice Australia
11.2020 - 06.2023

Learning & Development Manager

Quality Education Services & Training (QEST)
05.2017 - 03.2019

National Human Resources Manager

NKG Consultancy & Services
03.2017 - 11.2020

Talent Acquisition Manager

Ferrero Asia Pacific
04.2014 - 03.2018

National Human Resources Manager

Groupe SEB Australia
04.2013 - 04.2014

Senior Human Resource Business Partner

Rexel Group Australia
02.2011 - 03.2013

Master’s in human resources management -

University of Newcastle

Bachelor’s degree in commerce -

University of Natal

Graduate Diploma in Legal Practice -

Leo Cussen

Juris Doctor - Law

Deakin University

Certificate IV in WHS -

Australian Business Chambers (ABL)

Return to Work Coordinator -

Workcover NSW
Khema Gopaul