Khesanh Saunders
Mansfield
Summary
Dynamic and results-driven professional with extensive experience at The Mansfield Hotel, excelling in staff training and operational efficiency. Proven ability to multitask and manage teams effectively, enhancing service quality and customer satisfaction. Recognized for maintaining high standards and implementing creative solutions to optimize service during peak periods.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bartender/Waitress
The Mansfield Hotel
02.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Food and Beverage Manager/Bar Manager
The Mansfield Hotel
02.2023 - 02.2025
- Developed staff training to enhance service skills and efficiency.
- Maintained top beverage and service quality standards.
- Conducted competitor analysis to adapt strategies and stay competitive.
- Ensured a clean, safe, and welcoming environment per health codes.
- Handled customer complaints amicably, addressing concerns.
- Evaluated team performance, offering feedback and growth opportunities.
- Implemented creative space optimization solutions for peak times.
- Ensured compliance with alcohol service guidelines through updated training.
- Oversaw daily operations, maintaining health, safety, and cleanliness standards.
- Managed inventory to minimize waste and optimize stock.
- Resolved food and beverage quality or service complaints effectively.
Cafe Worker/Barista
Zeus Coffee Co
02.2022 - 01.2023
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
Retail Pharmacy Assistant
Chemist Warehouse
06.2018 - 04.2021
- Enhanced pharmacy efficiency by accurately stocking shelves and maintaining inventory control.
- Provided superior service by actively engaging with customers, listening attentively to their needs, and offering helpful advice.
- Maintained a clean and organized workspace, promoting a positive environment for customers and staff alike.
- Assisted store management with general retail tasks such as merchandising displays and cashier duties when needed.
- Handled sensitive customer information with discretion, ensuring confidentiality of personal data at all times.
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
Education
Benalla P - 12
Benalla, VIC11-2019
Skills
- Highly reliable
- Strong multitasking
- Team player attitude
- Staff training
- Attention to detail
- Time management
- Discipline
- Punctuality
- Team management
Certification
- RSA
- Food Handlers Certificate
- WWCC ( Volunteer)
Timeline
Food and Beverage Manager/Bar Manager
The Mansfield Hotel
02.2023 - 02.2025
Cafe Worker/Barista
Zeus Coffee Co
02.2022 - 01.2023
Bartender/Waitress
The Mansfield Hotel
02.2021 - Current
Retail Pharmacy Assistant
Chemist Warehouse
06.2018 - 04.2021
Benalla P - 12
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