Kheshan Sampi
Anula,NT
Summary
Experienced and dedicated professional with a solid background in community support, customer service, and administration roles. Possesses strong communication, interpersonal, and leadership skills, developed through a range of experiences in diverse environments. Shows a compassionate approach to supporting individuals and families, along with effective administrative capabilities. Skilled in providing tailored assistance to a variety of client demographics, building positive relationships, and ensuring client satisfaction. Proficient in multitasking, problem-solving, and working independently or as part of a team. Committed to delivering top-notch service and making a positive contribution to organisational objectives.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Support Worker
Wunan Foundation
, WA
01.2022 - 12.2023
- Provided emotional and practical support to vulnerable adults.
- Accompanied clients to medical appointments and assisted them with their daily needs.
- Assisted clients with personal care, such as showering and dressing.
- Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
- Supported clients to access education, training or employment opportunities.
- Monitored client wellbeing and reported any changes or concerns to relevant staff members.
- Developed positive relationships with service users and maintained professional boundaries at all times.
- Attended regular reviews of service user's care plans to ensure the best outcomes for each individual.
- Provided advocacy services for service users during meetings with external agencies or professionals.
- Reported any incidents or accidents in accordance with company policy and procedure.
- Encouraged service users to participate in social activities that promoted their physical health and mental wellbeing.
- Liaised effectively between other professionals involved in a client's care, such as doctors, nurses, social workers and family members.
- Maintained accurate records of client progress using computer systems or paper files in line with data protection regulations.
- Supported clients' social, physical and emotional needs to help integrate into local community.
- Tracked client behaviors, daily activities, new skills and notable incidents for documentation purposes.
- Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
- Helped clients develop coping mechanisms, technical abilities and job skills.
- Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
- Evaluated and addressed individual client needs and concerns.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Encouraged and motivated clients to develop new coping mechanisms and techniques to drive behavior modification.
- Acted as role model for clients by exhibiting positive behaviors.
- Maintained and developed community relationships to support various client referrals.
Raising Family
Stay at home mum
01.2017 - 01.2021
Community Family and Child Support Worker
Save the Children Australia(SCA) Djarindjin-WA
Djarindjin, WA
01.2016 - 01.2017
- Developed strategies to help parents meet their child support obligations.
- Maintained accurate records of all interactions with clients in a timely manner.
- Educated clients on their rights and responsibilities regarding child support matters.
- Collaborated with community organizations to identify additional resources for families in need.
- Provided transportation for clients to court hearings or other appointments related to their cases.
- Organized events and workshops designed to raise awareness about child support issues among local communities.
- Advised custodial parents on how to use available resources effectively.
- Gathered information from custodial parents and documented case history in case management software.
- Monitored cases and reviewed to determine eligibility for closure.
- Worked closely with families and children to provide support and assistance.
- Conducted home visits to assess needs and deliver services.
- Collaborated with team members and assisted with parenting programs and workshops.
- Collaborated with community organizations to address family and child welfare issues.
Aboriginal and Islander Education Officer (Casual)
Kalumburu Remote Community School-WA
Kalumburu, WA
01.2015 - 12.2015
- Developed and implemented educational programs for students of all ages.
- Provided advice and guidance on educational issues to teachers, administrators, parents and students.
- Assisted teachers in delivering educational programs to Indigenous students.
- Provided cultural support and translated materials as needed.
- Supported students with learning activities and classroom management.
- Participated in school events and activities to promote community engagement.
- Monitored progress of students in order to measure effectiveness of instruction methods.
- Assessed student needs based on individual abilities and interests.
- Participated in professional development activities related to current trends in education.
- Maintained relationships with external organizations involved in the field of education.
Aged Care Worker (Casual)
HACC Kalumburu-WA
, WA
01.2014 - 12.2014
- Provided companionship and emotional support to elderly clients.
- Assisted with activities of daily living such as bathing, grooming, dressing and toileting.
- Coordinated transportation services for medical appointments.
- Conducted home visits to assess the needs of elderly clients.
- Maintained records of client care plans and progress notes.
- Assisted in developing individualised care plans for elderly clients.
- Prepared meals according to prescribed diets and nutrition plans.
- Reported any changes in health or behavior to nursing staff members promptly.
- Responded quickly to emergency situations involving elderly clients.
- Fostered positive relationships with clients and their families.
Receptionist and Cashier
Djarindjin
, WA
01.2012 - 12.2014
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Verified visitors' identification cards before allowing access to the building.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Updated daily log book with information about visitors entering the premises.
- Assisted with special projects assigned by management when required.
- Organized conference room reservations for meetings or events.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Created badges for temporary personnel who entered the building on a daily basis.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Answered and directed incoming calls using multi-line telephone system.
- Scheduled and confirmed appointments.
Customer Service Officer
Uraro
, WA
01.2012 - 12.2013
- Provided customer service in a courteous and professional manner.
- Resolved customer issues in an efficient and timely manner.
- Educated customers on products and services offered by the company.
- Assisted customers with placing orders for products and services.
- Processed payments from customers using point of sale systems.
- Identified potential opportunities to upsell products or services to customers.
- Handled escalated customer complaints and disputes in a professional manner.
- Established trustful relationships with customers through effective communication skills.
- Trained new employees on company policies related to customer service practices.
- Answered phone with positive attitude and asked questions to better understand customer needs.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets.
Administration
Rio Tinto
, WA
01.2011 - 12.2011
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Collaborated with others to discuss new opportunities.
- Maintained schedule of class assignments to meet deadlines.
- Delivered products to customer locations on time.
Before and After School Care Assistant
Broome Out of School Care
, WA
01.2010 - 12.2011
- Assisted in the preparation of nutritious snacks and meals for children attending before and after school care program.
- Provided a safe, nurturing environment for children during their stay at the facility.
- Organized age-appropriate activities to keep the kids engaged and entertained.
- Supervised students during outdoor playtime, ensuring safety regulations were followed.
- Maintained accurate records of attendance, student behavior, and other relevant information.
- Helped children with homework assignments as needed.
- Ensured that all necessary supplies were available for each activity or event.
- Communicated regularly with parents regarding student progress, behavior issues, and any other concerns they might have.
- Engaged students in conversations about their day while providing emotional support when needed.
- Encouraged positive social interactions between students by organizing group activities such as board games or arts and crafts projects.
- Assisted teachers with classroom management techniques to ensure an orderly learning environment.
- Demonstrated good problem-solving skills when dealing with challenging behaviors from students.
- Established clear rules and guidelines for acceptable behavior among participants.
- Participated in staff meetings to discuss upcoming events, new policies, and strategies for improving the quality of service provided to families.
- Provided feedback to parents regarding their child's academic development and social growth within the program.
- Collaborated with fellow staff members to create engaging activities that promote physical fitness as well as mental stimulation.
- Maintained cleanliness of facility by wiping down surfaces, washing dishes, sweeping floors.
Education
Certificate II - Business
Tafe WA
WA01-2009
Skills
Communication
- Proven customer relations skills
- Well-developed interpersonal skills
- Demonstrated effective communication in various situations
- Ability to manage difficult customers for positive outcomes
- Excellent telephone manner
- Effective listening skills
- Accurate message-taking abilities
- Good written and oral communication skills
Administration / Reception
- Proficient in basic word processing
- Familiar with general office duties
- Front desk reception experience
- Handling filing, phone calls, and messages
- Proficient in manual and electronic banking
- Experience as a pay clerk
- Competent in Microsoft Word, internet, and email usage
- Customer greeting and assistance
Supervisory/Leadership Skills
- Ability to work effectively without direct supervision
- Promotes team spirit through clear communication
- Mature and level-headed approach
- Experience in retail, customer service, and sales
- Preparation of brochures
- Competent in cash handling and end-of-day reconciliation
- Experience working with children
Retail
- Customer Service
- Sales
- Prepare brochures
- Cash Handling
- End of day reconciliation
Other Skills Gained
Ability to effectively work with children
Voluntary Community Service
- Djarindjin Women’s group
- Ardyaloon Incorporation
Education Certificates Licence
- Year 12, Clontarf Aboriginal College, Perth, WA, 2011, 2011
- Year 10/11, St Mary’s College, Broome, WA, 2009, 2009
Supervisory Leadership Skills
- Ability to effectively work unsupervised
- Enhance team spirit through effective communication
- Mature and level headed
Administration Reception
- Basic Word processing skills
- General Office Duties
- Front Desk reception
- Filing, answering phones taking messages
- Banking ( manually and electronically
- Pay clerk
- Ability to use Microsoft word, Internet, email
- Meet & Greet customers
References
Madelline Gallagher, CEO, Kalumburu Aboriginal Corporation.
Telephone: 089161 4625
Liz Cox, Early Years Program Manager, Wunan Corporation.
Telephone: 0418 714 217
Certification
- C-Class Driver's Licence
- Working With Children’s Check
Affiliations
- Volunteering : 2012
- Djarindjin Women’s Group
Active member supporting community initiatives and projects aimed at empowering women and fostering community cohesion.
Ardyaloon Incorporation
Contributed to community development projects and initiatives focused on cultural preservation and social advancement.
Timeline
Support Worker
Wunan Foundation
01.2022 - 12.2023
Raising Family
Stay at home mum
01.2017 - 01.2021
Community Family and Child Support Worker
Save the Children Australia(SCA) Djarindjin-WA
01.2016 - 01.2017
Aboriginal and Islander Education Officer (Casual)
Kalumburu Remote Community School-WA
01.2015 - 12.2015
Aged Care Worker (Casual)
HACC Kalumburu-WA
01.2014 - 12.2014
Receptionist and Cashier
Djarindjin
01.2012 - 12.2014
Customer Service Officer
Uraro
01.2012 - 12.2013
Administration
Rio Tinto
01.2011 - 12.2011
Before and After School Care Assistant
Broome Out of School Care
01.2010 - 12.2011
Certificate II - Business
Tafe WA
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