Summary
Overview
Work History
Education
Skills
Skills Abilities
Other Qualifications
References
Timeline
Generic

Khessa Dangate

Bowen Hills,QLD

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

12
12
years of professional experience

Work History

Retail Consultant

Telstra
11.2022 - Current
  • Responsible for daily sales and customer consultations in telecommunications
  • Providing product and system solutions to customer base
  • Provide feedback at team sessions and support team in a common goal to succeed
  • Provide training to new team members
  • Use various systems for day-to-day tasks, namely Salesforce, Seibel and Microsoft suite.

All Rounder

Hane Sushi
06.2022 - 12.2022
  • Cooking meals and preparing sushi in a timely manner as well as managing orders
  • Food preparation includes cooking items required to prepare sushi and other meals
  • Manage product stock levels and expiry dates
  • Perform various opening and closing duties in front house as well as the kitchen area
  • Perform server duties including cash handling and answering customer queries.

Program and Scholarship Admin Support Assistant

The Smith family Brisbane
06.2021 - 11.2022
  • Reading and screening communication between sponsors and children to ensure confidentiality and safety for both parties
  • Using various software applications such as Abode DC, Gimp, Word, and Excel to complete various tasks
  • These tasks range from editing documents, images, pdf files and spreadsheets
  • Using communications software specifically Zendesk, Outlook and Zoom to answer queries from sponsors and children as well as communications between team members
  • Answering phone calls to answer various enquiries from sponsors and clients.

Catering Assistant

Dnata Catering
04.2022 - 06.2022
  • Packing carts with various items such as drinks and amenities to be placed in airplanes in fast and efficient manner
  • Inventory counting whist packing flights
  • Food preparation of flights whilst completing paperwork for inventory
  • Completing administrative task to be collated at the end of the day
  • These include data entry of inventory from counted flights and noting short loading items
  • Topping up various items needed for flights such as soft drinks and various amenities.

Sales and Administration Assistant

Ramtaps Pty Ltd
11.2021 - 04.2022
  • Processing and managing orders using AS200 software
  • Using various Microsoft applications namely Excel and Word to sort data
  • Understating the variety of products Ramtaps offers and understanding its basic functions
  • Using communications software specifically Outlook and answering phone calls to answer various enquiries from customers such as product information and recommendations.

Kitchen Staff

Pancake manor – garden City
10.2017 - 12.2018
  • Cooking pancakes and other items in the menu in a timely, efficient manner whilst following the hygienic standards in food preparation
  • Food preparation, such as preparing a batch of crepes in advance before the lunch and dinner time peak hours
  • Stocking food supplies, constantly cleaning the kitchen and completing night closes
  • Occasionally become a server and serving drinks at the bar.

Customer Service Team Member

KFC Yeppoon & Maroochydore
04.2012 - 12.2015
  • Working at the front counter and drive thru
  • Serving customers as well as packing orders and handling orders
  • Delegate various tasks to other staff members in the front counter and cooperate with staff members to hand out orders in a quick and efficient manner
  • Train newer employees and delegate task best suited to them
  • Go behind the front counter for food preparation such as making burgers in a fast-paced manner
  • Constantly clean the workstation as per the food health and safety standard as well as cleaning the dining room and toilets
  • Constantly stock up various items such as sauces and stocking the freezer from deliveries
  • Stocking must adhere to the FIFO method
  • Complete nightly closes, which includes deep cleaning of various equipment such as fryers.

Education

Bachelor of Commerce - Accounting

Griffith University

Certificate II Business -

Cleveland District State High School
01.2011

Certificate III Information Technology -

Cleveland District State High School
01.2011

Skills

  • Inventory and Stocking
  • Merchandising and Display
  • Sales and Promotions
  • Complaint Handling
  • Reliable and Responsible
  • Cash Register Operation
  • Product and Service Sales
  • Excellent Written and Verbal Communication
  • Cash Handling
  • Friendly and Helpful
  • Adaptable and Flexible
  • Customer Service

Skills Abilities

Carried out work with limited or no supervision at my previous workplaces. Provided supervision for staff when required. High standard of work provided., Understand the importance of workplace safety standards including risk assessment, hazard identification and emergency procedures. Conscious about food safety procedures due to training from Hungry Jacks, KFC, and Pancake Manor. Effectively follow all work and job instructions. Understand all aspects of security and its importance., I am a team player and when I am not supervising at work, I am a member that follows all instructions and coordinate with my colleagues. In all my previous roles, it was crucial to be coordinated to ensure we hand out orders in a timely and efficient manner. In university, I had a certain presentation where I interacted with my peers via playing guessing the flag game with them. I completed this task as an improvisation. I have received praises from both the audience and the lecturer in response., I was often in charge of junior members in most of my previous roles, where I would delegate tasks and ensure we were all working in a timely and efficient manner. In university, I am often the team leader in group projects where I would also be the person to delegate tasks and check on my team members.

Other Qualifications

  • SITHFAB002 Responsible Serving of Alcohol (QLD)
  • SITHFAB005 Prepare and serve espresso coffee.
  • SITXFSA001 Use hygienic practices for food safety.

References

  • Jesse Davidson, Store Manager- Hane Sushi Woolloongabba, 0490 106 099
  • Antonia Brooks, Program and Scholarship Administration Team Leader at The Smith Family, 07 3115 6235
  • Mark Bennett, National Sales Manager at Ramtaps, 0414 907 918

Timeline

Retail Consultant

Telstra
11.2022 - Current

All Rounder

Hane Sushi
06.2022 - 12.2022

Catering Assistant

Dnata Catering
04.2022 - 06.2022

Sales and Administration Assistant

Ramtaps Pty Ltd
11.2021 - 04.2022

Program and Scholarship Admin Support Assistant

The Smith family Brisbane
06.2021 - 11.2022

Kitchen Staff

Pancake manor – garden City
10.2017 - 12.2018

Customer Service Team Member

KFC Yeppoon & Maroochydore
04.2012 - 12.2015

Bachelor of Commerce - Accounting

Griffith University

Certificate II Business -

Cleveland District State High School

Certificate III Information Technology -

Cleveland District State High School

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