Khey Silari

• As part of team, deliver high-quality service to members of public by maintaining welcoming and professional approach, acknowledging all visitors, respecting diversity and responding thoroughly to their needs
• Promptly attend to each individual inquiry by taking helpful approach, establishing purpose of visit, assessing service required and providing appropriate response
• Assist customers who at times may be displaying challenging behaviors with calmness, courtesy and understanding
• Comply with customer service standards by following relevant policies and procedures, administrative and operational processes and legislative guidelines
• Efficient in undertaking cash float, end of day reconciliation, sale of tickets, annual memberships and upgrades
• Oversee and maintain public spaces, safety and security, identify and report any building and exhibition related faults
• Support delivery of various functions, events, programs and services, liaise with guests, event organizers, internal and external clients
• Accountable for high-end duties for after hour functions and events, safety and security of guests and of museum and safely securing building by reporting to OS1
• Maintain productive and successful work relationships with all staff across QM by displaying professionalism, teamwork, respect, support and work ethic
• Professionally assist visitors in building evacuation during periods of fire emergency by guiding and escorting them to emergency evacuation point
• Possess thorough and deeper understanding of Queensland Museum’s Workplace Health and Safety policies and procedures.

• Provide high quality information and advice to High Risk Work License (HRWL) as per latest legislation, rules and policies of workplace health and safety Queensland
• Help in lodging new applications, renewing, issuing lost or stolen care replacement, interstate renewals, add new class/classes HRWL over phone
• Add notes in Client’s profile on RAPS updating his/her reason for calling us and service given
• To take client calls on PureCloud, listen to them carefully, clarifying their questions if in doubt, address and answer to their needs in calm, firm and professional manner
• When not sure about any question, keep client’s call on hold and clarify query with team by sharing or posting it on teams’ chat and relay answer to client
• Transfer or re-direct calls to other sections after briefing out and confirming with colleagues of various sections
• Reading out and making sure that clients understood declaration and consent questionnaire, otherwise explaining them clearly
• Encouraging clients to apply or renew their licenses online by providing web address
• Sending emails to relevant clients regarding renewal information, confirmation letters and RFI of remote TMR images
• Confident using RAPS, PureCloud, BPOINT, ECM and MS Teams
• Active participation in team meetings both in person and on teams
• Adhere to workplace health and safety Queensland directives.

• Responsible to open and close museum and hand in the building to OS1 during the weekends and public holidays
• To take daily briefings to Visitor Experience team of 15-20 and provide daily updates of the happenings of the museum
• To accommodate shift cancellations due to sickness and arrange replacement staff for the smooth functioning of the business unit
• Record daily visitation of Queensland Museum Network and report to the CEO and Executive Leadership Team
• Record and enter accurate data of FOH daily happenings, activities, incidents, functions and events, revenue generated for exhibitions and shop sales and send it to all QMK staff
• Checking cash float and end of day reconciliation and forward the documents to QM Finance for auditing purposes and to leave the cash in safe for Armaguard to pickup
• Provide induction and training to new staff and make them feel welcomed and comfortable to ask any questions and easily understand the duties and responsibilities
• Encourage team to take enough short breaks when required especially during the school holidays and busy periods
• Organize teams’ lunches, morning and afternoon tea breaks
• Order and order uniforms to staff according to their needs and requirements
• Adhere to Workplace Health and Safety directives and report any incidents and hazards accordingly.

• Analyze Bank Statement issued by CAA by balancing Front of House (FOH) and Shop’s End of Day’s daily transactions, payments received from various donations and school group bookings to paid exhibitions, and Armguard’s weekly cash deposits
• Scan and digitize End of Day’s statements and receipts of FOH
• Keep up to date and promptly responding to relevant emails received by QM Finance
• Prepare receipts for daily transactions processed by FOH and Shop on Tech One and forward them to Finance Officer for final approval
• Record and document receipt numbers issued by Finance One
• Prepare DTIV for invoices using e-file and Content Manager, sending them to relevant staff members for final approval
• Use APP Converga for checking QM’s invoices including Flow Proposal, invoice matching, investigating duplicated vendor invoices
• Forwarding checked invoices to relevant staff for processing final payments
• Recording any relevant notes on Converga to keep team updated to follow up outstanding invoice payments
• Accountable for issuing cab cards and petty cash to staff.
• Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
• Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.

• Attend and seek continuous training, guidance and supervision for professional development and training
• Archive, audit, digitize, retrieve physical and electronic secured information
• Capture and digitize vital records in accordance information services recovery plan
• Assist in record keeping practices and quality assurance
• Escalate any unresolved record keeping issues to Records Manager
• Assist in mail services for inbound and outbound with Australia Post
• Process stationery orders from staff requested by QM Records service desk.

Assisted with Scanning analogue images into DAMS (Digital Asset Management System)

• Competently scanned and saved variety of analogue Black & White/Colored negatives into digitalized copies into DAMS by creating new folders and files
• Carried out other administrative tasks related DAMS, whilst assisting the Supervisor
• Assisted with data entry of Index cards of various collections of 120 B&W including Anthropology, Arachnology, Geo Sciences and Fossils
• Organized Neville Coleman Collections for 12,223 species and genres.

• Assisted with various administrative tasks at Loading Dock to support daily functions of business unit
• Held accountable for key cabinet, issue of building keys and access cards
• Provided updates to Building Coordinator about contractors visit to building
• Assisted with inbound and outbound mail services, deliveries of goods for shop, café and staff
• Supervised safe movement of trucks, cars and people moving at dock to avoid accidents.