Khina Maya Ghimirey
Ashfield,Australia
Summary
Customer-focused and adaptable professional with experience across retail, customer service, hospitality, and communications. Skilled in assisting customers, resolving issues, and delivering high-quality service in fast-paced environments. Strong background in program coordination and stakeholder engagement from Bhutan, now complemented by hands-on service experience in Australia. Currently pursuing a Master of Communication at Murdoch University, developing expertise in digital communication, customer engagement, and teamwork. Seeking to contribute to Telstra as a Retail Consultant, with the long-term goal of growing into communications and corporate roles.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Housekeeping & Cleaning (Residential, Commercial, and Office)
Quake Property Services
04.2025 - Current
- Delivered high-standard cleaning services for office, residential, and commercial spaces.
- Specialized in general cleaning, deep spring cleaning, and vacate/end-of-lease cleaning.
- Ensured hygiene compliance and client satisfaction in every setting.
- Built strong client rapport through attention to detail and service reliability.
- Part-Time & Oz West (Casual)
Barista Training (Internship)
The Experience Café
01.2025 - 01.2025
- Operated espresso machines, prepared lattes and beverages.
- Delivered café-standard service while keeping stations clean and stocked.
Casual Housekeeper & Kitchen Hand
Everest Restaurant & Event Centre
04.2024 - 01.2025
- Maintained kitchen and food prep areas, assisting chefs with ingredients and cleaning.
- Followed high hygiene and food safety standards.
- Washed dishes, sanitized surfaces, and organized supplies efficiently.
Casual Cleaner (Aged Care & Medical)
Micro Clean – Seaford Day & Night Surgery
01.2024 - 01.2025
- Cleaned aged care and healthcare facilities to sterile and safety standards.
- Maintained common areas and surgical zones with strict protocol adherence.
Programme Coordinator
Media & Communications Training Institute
08.2018 - 12.2022
- Coordinated training programs, workshops, and communications projects with NGOs, government, and corporate partners.
- Managed client services, event logistics, and external communications.
- Built professional networks and developed strong administrative and planning skills.
Tour Operator & Customer Service Representative
Bhutan Travel Express
01.2015 - 06.2017
- Designed and delivered tour packages, managed bookings, and coordinated logistics.
- Provided excellent customer support, ensuring satisfaction and repeat business.
Education
Master of Communication -
Murdoch University
01.2025
Diploma - Multimedia Journalism
AJJC
01.2022
Bachelor of Arts - English & Environment
01.2018
Skills
- Customer service & retail support (POS, enquiries, product knowledge)
- Communication & interpersonal skills (cross-cultural, client relations, stakeholder engagement)
- Problem-solving & conflict resolution
- Stocking, inventory, and store support
- Hospitality & client care (food service, aged care, housekeeping)
- Coordination & teamwork (events, training programs, service delivery)
- Digital tools: MS Office Suite, social media, content creation
Certification
- Food Handling & Safety Certification – Australia
- Basic Barista Training – Adelaide (2025)
- Workplace Safety & Manual Handling Training
Languages
English (Fluent)
Dzongkha (Fluent)
Nepali (Fluent)
Hindi (Conversational)
Timeline
Housekeeping & Cleaning (Residential, Commercial, and Office)
Quake Property Services
04.2025 - Current
Barista Training (Internship)
The Experience Café
01.2025 - 01.2025
Casual Housekeeper & Kitchen Hand
Everest Restaurant & Event Centre
04.2024 - 01.2025
Casual Cleaner (Aged Care & Medical)
Micro Clean – Seaford Day & Night Surgery
01.2024 - 01.2025
Programme Coordinator
Media & Communications Training Institute
08.2018 - 12.2022
Tour Operator & Customer Service Representative
Bhutan Travel Express
01.2015 - 06.2017
Diploma - Multimedia Journalism
AJJC
Bachelor of Arts - English & Environment
Master of Communication -
Murdoch University
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