Khina Rughoonauth
Ringwood,VIC
Summary
Collaborative problem-solver with talents for team building and excellent customer relations aptitude. Proficient in using independent decision-making skills and also applying training to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Store Manager
OPSM
Melbourne, VIC
02.2023 - Current
- Built relationships with key customers and stakeholders to generate repeating business.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversaw inventory management through cycle counts, audits to maintain operational standards.
- Established store tactics and strategies to achieve operational performance and sales goals.
Store Manager
Oscar Wylee
Melbourne, VIC
05.2021 - 01.2023
- Maximized 45% store sales and minimized shrinkage through excellent customer service and adherence to standard practices
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Coached sales associates on product knowledge by using wide variety of training tools
- Managed inventory control, cash control and store opening and closing procedures.
Senior Cabin Crew
Qatar Airways
Doha, QATAR
06.2016 - 02.2021
- Responded promptly to customer complaints or requests for service during flights.
- Followed company regulations and rules to promote safe environment for travelers and employees
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Assisted passengers with inquiries regarding in-flight services, such as meal options and entertainment selections.
Education
Bachelor of Science - Optometry
Deakin University
Melbourne, VIC08.2016
High School Diploma -
Forest Hill College
Burwood East, VIC11.2012
Skills
- Customer Service
- Critical thinking
- Effective Time Management
- Ability to Work Under Pressure
- Flexibility and Adaptability
- Leadership and Teamwork
- Verbal and Written Communication
- Disability Assistance
- Cultural Awareness
Timeline
Store Manager
OPSM
02.2023 - Current
Store Manager
Oscar Wylee
05.2021 - 01.2023
Senior Cabin Crew
Qatar Airways
06.2016 - 02.2021
Bachelor of Science - Optometry
Deakin University
High School Diploma -
Forest Hill College
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