KHINE CHO YU
The Foot Hub Medical Clinic Receptionist
Rooty Hill,NSW
Summary
Dynamic and detail-oriented Medical Receptionist with proven expertise in front desk operations at THE FOOT HUB. Skilled in patient scheduling and HIPAA compliance, enhancing patient satisfaction through effective communication and problem-solving. Adaptable and committed to maintaining accurate medical records while optimizing workflow for improved office efficiency.
Diligent Medical Receptionist with strong background in medical office administration. Successfully managed patient appointments, medical records, and front-desk operations, ensuring smooth workflow and patient satisfaction. Demonstrated ability to handle high-volume phone calls and maintain confidentiality while providing excellent patient care and support.
Hardworking and passionate job seeker with strong organizational skills eager to secure Front Desk position. Ready to help team achieve company goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Medical Receptionist
THE FOOT HUB
04.2025 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Supported office staff and operational requirements with administrative tasks.
- Enhanced patient understanding by providing clear explanations of treatment procedures.
- Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
Warehouse Assistant
Coles Supermarket
01.2025 - 06.2025
- Loaded and unloaded delivery trucks promptly for further distribution.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Contributed to smooth operations by assisting with the accurate receipt, storage, and dispatch of goods.
- Accelerated order processing times during peak periods through effective time management strategies and prioritizing tasks based on urgency.
Crew Team Member
Carnival Cruise Lines
07.2016 - 10.2024
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities.
- Assisted other team members to achieve goals.
- Trained new employees by demonstrating tasks and coaching during daily activities.
Civil Engineer
Self-employeed
03.2011 - 02.2016
- Estimated quantities and material costs during project planning to support budgeting and costing.
- Supervised construction progress on-site, addressing any discrepancies or issues promptly while maintaining safety protocols.
- Monitored execution of contract work for compliance with design plans and specifications.
- Managed quality assurance and laboratory testing for concreting operations.
- Computed resource quantities and requirements to give customers accurate price estimates.
- Conferred with engineering staff and other personnel to identify and resolve problems with design or implementation.
- Performed routine training and attended special events to enhance job knowledge and skills.
- Managed subcontractors effectively, promoting collaboration and ensuring adherence to project specifications.
English Teacher
Self-employeed
01.2010 - 03.2015
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
- Assisted struggling students through targeted interventions, leading to increased academic success.
- Created and implemented activities to foster critical thinking skills of students.
- Kept classroom organized, clean and safe for students and visitors.
- Participated in professional development opportunities to stay up-to-date on teaching best practices and enhance educator skills.
Education
Health And Wellness
TAFE NSW
NSW05-2025
First Aid
TAFE NSW
NSW05-2025
Crowd Management And Crisis Management
Carnival Cruise Line
Miami , USA06-2024
Bachelor of Science - Civil Engineering
West Yangon Technology University
Yangon, Myanmar07-2015
High School Diploma -
BEHS 4
Yangon, Myanmar02-2009
Skills
- Reception management
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Office administration
- Patient scheduling
- HIPAA guidelines
- Appointment setting
- Reminder calls
- Records management
- Medical billing
- Workflow optimization
- Typing and filing
- Problem-solving
- Critical thinking
- Data entry
- Adaptable and flexible
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved ISO Certificate through effectively helping with Health and Safety.
- Supervised team of 5 staff members.
- Achieved beyond target by completing calls with accuracy and efficiency.
Certification
- Licensed First Aid - TAFE
- Crowd Management and Crisis Management License - Carnival Cruise Line.
- CMAA - Certified Medical Administrative Assistant
Languages
English
Full Professional
Burmese
Native or Bilingual
Timeline
Medical Receptionist
THE FOOT HUB
04.2025 - Current
Warehouse Assistant
Coles Supermarket
01.2025 - 06.2025
Crew Team Member
Carnival Cruise Lines
07.2016 - 10.2024
Civil Engineer
Self-employeed
03.2011 - 02.2016
English Teacher
Self-employeed
01.2010 - 03.2015
Health And Wellness
TAFE NSW
First Aid
TAFE NSW
Crowd Management And Crisis Management
Carnival Cruise Line
Bachelor of Science - Civil Engineering
West Yangon Technology University
High School Diploma -
BEHS 4
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