Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Khloe Tonga

Townsville

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 7 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.

Overview

8
8
years of professional experience

Work History

Housekeeping Room Attendant/Kitchen Hand

Aboriginal Hostels Ltd.
02.2018 - 01.2019
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Responded to requests from patrons for linens and toiletries.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
  • Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
  • Oversaw calendar to manage organized cleaning schedule and complete tasks on time.
  • Aided manager in developing and executing of new cleaning procedures and protocols to improve cleaning process.
  • Changed bed linens and collected soiled linens for cleaning.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Handled requests for extra linens, toiletries and other supplies.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Sorted, laundered and put away various laundry items.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Returned emptied garbage receptacles to proper locations.
  • Polished fixtures to achieve professional shine and appearance.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
  • Hang, cleaned and rehung draperies to maintain freshness.
  • Ran special errands, including retrieving dry cleaning and making requested purchases.

Administrative Assistant

Bindal Sharks Sports And Rec Ab Corp
01.2015 - 05.2018
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Assisted development and implementation of new administrative procedures.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Developed strategies to streamline and improve office procedures.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Drafted correspondence and other documents for CEO and department heads in company's voice.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
  • Managed department budgets and generated financial reports for management review.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Established administrative work procedures to track staff's daily tasks.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Performed research to collect and record industry data.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Transcribed and organized information to assist in preparing speeches and presentations.

Supervisor Trainee/Administrative Assistant to the Director

ADF/ DEEWR/ Bindal Sharks Ltd
02.2011 - 08.2015
  • Assisted in leading each shift by delegating duties and assigning specific tasks to [Number] employees.
  • Built highly productive teams through team building, clear communication and ongoing coaching.
  • Partnered with management to coach, discipline and manage employees.
  • Directed and supervised staff members to engage in sales, inventory management, cash receipt reconciliation and customer service requirements.
  • Identified and communicated local insight and competitive activity to influence sales plans and tactics.
  • Drove process improvement strategies through lean processes and methodologies.
  • Completed sales operational requirements by scheduling and assigning employees and maintaining detailed records of employee work schedules and time cards.
  • Created sales reports for management staff, using data from reports to create sales forecasts.
  • Assisted in establishing sales objectives by forecasting and developing annual sales quotas for regions and territories, and projecting expected sales volumes and profits for existing and new products.
  • Developed and implemented safety initiatives to continually improve, achieve and maintain stated safety performance and objectives.
  • Established team priorities, maintained schedules and monitored performance.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Launched quality assurance practices for each phase of development
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Defined clear targets and objectives and communicated to other team members.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Developed detailed plans based on broad guidance and direction.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Managed senior-level personnel working in marketing and sales capacities.

Education

No Degree - Year 10

Sarina State High School
Sarina, QLD
05.2000

Skills

  • Team Development
  • Minute Taking
  • Records Preparation
  • Adobe Systems Adobe Flash
  • Microsoft Windows
  • YouTube
  • Program File Distribution
  • Time Management
  • Customer Service
  • Administrative Procedures
  • Mail Management
  • Detailed Meeting Minutes
  • Meeting Minutes
  • Report Analysis
  • Facebook
  • Writing
  • Microsoft Access
  • Microsoft Outlook
  • Microsoft Dynamics
  • Adobe Systems Adobe Acrobat
  • Adobe Systems Adobe Photoshop
  • Google Docs
  • Data Entry Documentation
  • Employee Communications
  • Excel Spreadsheets
  • Cash Deposit Preparation
  • Data Management
  • Records Management Systems
  • Microsoft Word
  • Administrative Duties
  • Document Retrieval
  • Coordination
  • Phone Call Answering
  • Speaking
  • Document Control
  • COVID-19 Safety Procedures
  • Commercial Cleaning
  • Linens and Toiletries
  • Kitchen Cleaning and Dishwashing
  • Supply Room Organization
  • Housekeeping Understanding
  • Service Quality

References

Jenny Pryor

CEO

Bindal Sharks Sports and Recreation Aboriginal Corporation Ltd

M: 0406 658 486


Chloe Palframan 

Police Liason Officer Co-ordinator 

Kirwan Police Station 

M: 0431 114 224



Timeline

Housekeeping Room Attendant/Kitchen Hand

Aboriginal Hostels Ltd.
02.2018 - 01.2019

Administrative Assistant

Bindal Sharks Sports And Rec Ab Corp
01.2015 - 05.2018

Supervisor Trainee/Administrative Assistant to the Director

ADF/ DEEWR/ Bindal Sharks Ltd
02.2011 - 08.2015

No Degree - Year 10

Sarina State High School

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Khloe Tonga