Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

KHOA VAN

Summary

Extremely personable and motivated professional who is both ready for a career change / advancement and is eager to contribute my skills and experience to a new challenge.

Overview

14
14
years of professional experience

Work History

Sweeper Operator

City of Port Philip Council
10.2023 - Current
    • Street sweeping of beach front through operation of Macdonald Johnson 200 and 400 footpath sweepers
    • Report to the Team Leader any defects or faults related to the City's infrastructure.
    • Driving and operating Garbage Compactor to service beach front litter bins and waste collection

Cleansing Acting Team Leader , Plant Operator/Trainer

City of Sydney Council
11.2015 - 10.2023
  • Delegating work loads to appropriate staff in order for completion in a safe and efficient manner
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Ensure all Service Plans are met on a daily basis
  • Carry out safety audits on Staff member
  • Accident and incident reporting to Council database
  • Actioning and completing customer complaint requests
  • Input of staff leave - sick , annual ,long service
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Providing quality street cleansing and waste removal services to the City.
  • Providing effective and efficient delivery of required cleansing outcomes on a daily basis Contributing effectively to a team-based approach to the continuous improvement of cleansing services.
  • Update and maintain accurate services run schedules, office records and reporting in line with the City's records management policies and procedures.
  • Work within time constraints and respond to tight time frames to meet event requirements.
  • Report to the Team Leader any defects or faults related to the City's infrastructure. Street sweeping of the City's streets, laneways, malls and plazas.
  • Servicing of street litter bins and waste collection.
  • Maintain allocated runs to the City's high cleansing standards.
  • Cleaning gully tops, removing of dumps and general refuse, and needles within allocated areas.
  • Operate street cleansing equipment, two-way radios and other equipment as required. Driving and operation of cleansing equipment, including footway and roadway sweepers, garbage compactors, tipper trucks, steam plant, footway scrubbers, link

bin trucks and other plant requiring an HR licence.

Provide information, advice, and consult with colleagues and the Team Leader to ensure the successful completion of work.

  • Effective Stakeholder management: Dealing with external customers in a polite and courteous manner and reporting appropriately.

Car Park Supervisor

Point Parking
11.2014 - 11.2015
  • Management of Top Ryde City Car Park
  • Ensuring all objectives of Centre Management are adhered to
  • Managing Small Team
  • Roster management Training
  • Complaint resolutions Project Management
  • Reporting and Auditing requirements CCTV Monitoring GSview
  • Customer Service Cash Handling/EFTPOS
  • Data Entry
  • Electrical Repairs
  • Fault Finding & Troubleshooting
  • Repairs of Pay Stations & entry/exit gates
  • Trained new employees on equipment, closely monitoring use for safety and adherence to company protocols.

Lead Field Service Technician

APARC
06.2011 - 11.2014
  • Work allocation
  • training and supervision of Technicians
  • Installation & Ongoing Maintenance of Parking Meters Electrical Repairs
  • Fault Finding & Troubleshooting Data Entry
  • Loading & Unloading Meters and parts
  • General adhoc warehouse management
  • Inventory control

Car Park Attendant

Waverley Council
09.2009 - 06.2011
  • Customer Service Cash Handling/EFTPOS
  • Data Entry
  • CCTV Monitoring
  • Electrical Repairs of Pay stations and Entry/Exit gates

Education

Certificate IV Leadership And Management

TAFE NSW
09.2022

Skills

  • Demonstrated team management and leadership experience
  • Proficient resource management
  • Providing exceptional customer service & resolution management to all stakeholders, both internal and external
  • Working towards stringent project and performance delivery timelines to ensure that all deadlines and business objectives are achieved
  • Excellent communication skills, both written and verbal
  • Outstanding organizational skills
  • Strong interpersonal skills
  • Ability to build working relationships
  • Ability to work within strict deadlines/time frames
  • Ability to multi-task
  • Working knowledge of word processing, desktop publishing, database management and spreadsheet applications

References

  • Alex Spathis ,Team Leader City Of Sydney Council 0415853738
  • Jason Tune, Business Coordinator City of Sydney Council 0412 364 725
  • Andrew Huynh, Regional Manager Point Parking 0432 473 406

Timeline

Sweeper Operator

City of Port Philip Council
10.2023 - Current

Cleansing Acting Team Leader , Plant Operator/Trainer

City of Sydney Council
11.2015 - 10.2023

Car Park Supervisor

Point Parking
11.2014 - 11.2015

Lead Field Service Technician

APARC
06.2011 - 11.2014

Car Park Attendant

Waverley Council
09.2009 - 06.2011

Certificate IV Leadership And Management

TAFE NSW
KHOA VAN