Khondker Faiyaz Rafan
Summary
Proven team player with a track record of enhancing operational efficiency at Woolworths Group in two different stores, adept in stock management, fostering teamwork, and trolley collection. Demonstrated ability to maintain high standards of cleanliness and customer satisfaction, contributing significantly to a positive and productive work environment. Skilled in shelf stocking and customer assistance, consistently achieving results beyond expectations.
Overview
5
5
years of professional experience
Work History
Grocery Team Member
Woolworths Group
04.2024 - Current
- Collaborated with team members to complete daily tasks, ensuring smooth operation of the grocery store.
- Provided exceptional customer service, answering questions and helping customers locate items.
- Retrieved items for customers and verified prices.
- Maintained dairy department stock level, taking products from cooler to sales floor, opening cases and stocking on shelves in appropriate locations.
- Kept cases and shelves clean and well-stocked by front-facing, checking codes, rotating and removing out-of-date products to achieve fresh and appealing display.
- Maintained food safety standards by properly storing perishable items and monitoring expiration dates.
- Removed trash, swept, and mopped floors for professional appearance.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
Proactive Service Team Member
Woolworths Group
10.2022 - 04.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Trained new team members by relaying information on company procedures and safety requirements.
- Demonstrated flexibility in scheduling by working various shifts as needed, including weekends and holidays, exhibiting reliability as a team member.
Crew Member
McDonald's
01.2019 - 08.2019
- Demonstrated multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Prepared products following restaurant, health, and safety standards and procedures.
Education
Advanced Diploma - Civil Construction Design
Sydney Business & Development Institute
Sydney, NSW04.2024
Information Technology
Sydney Institute of Business & Technology
Sydney, NSW01.2020
Skills
- Store maintenance
- Stock management
- Cleanliness and hygiene
- Shelf Stocking
- Teamwork and Collaboration
- Safety standards
- Cleaning skills
- Assisting customers
- Maintaining displays
Timeline
Grocery Team Member
Woolworths Group
04.2024 - Current
Proactive Service Team Member
Woolworths Group
10.2022 - 04.2024
Crew Member
McDonald's
01.2019 - 08.2019
Advanced Diploma - Civil Construction Design
Sydney Business & Development Institute
Information Technology
Sydney Institute of Business & Technology
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