Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Khryssbie Tolentino

Hillside,VIC

Summary

Dependable Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs. Seeking to maintain a full-time position that offers professional challenges utilising interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Crew Member/Crew Coach

Hungry Jack's
Wollert, VIC
01.2022 - 07.2023
  • Managed quality communication, customer support and product representation for each customer.
  • Adhered to health department regulations regarding food handling procedures.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Developed and implemented an effective training program for new crew members.
  • Provided feedback to team members on their performance, progress and areas of improvement.
  • Supervised a team of up to 10 crew members in daily activities such as cleaning, stocking, customer service and cash handling.
  • Conducted regular meetings with team members to discuss goals and objectives, provide updates on company policies and procedures, and address any issues or concerns.
  • Resolved customer complaints quickly and professionally while ensuring that all relevant information was documented accurately.

Kitchen Staff/All Rounder

Hungry Jack's
Balga, WA
04.2017 - 07.2020
  • Followed health and safety guidelines for food preparation and service.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Monitored inventory of supplies and communicated needs to supervisor.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Cleaned and sanitized work surfaces, equipment, utensils, dishes, or silverware.
  • Contributed to successful kitchen operations with smooth handling of daily checklists.
  • Adhered fully to kitchen standards involving required portion sizes, individual recipe instructions and safe food handling procedures.
  • Monitored inventory to keep adequate stock of food items and supplies.

Education

High School Diploma -

Clarkson Community High School
Clarkson, WA
10-2016

Skills

  • Customer Service
  • Order Management
  • Food Preparation
  • Safe Food Handling
  • Customer Engagement
  • Time Management
  • Workplace Efficiency
  • Beverage Preparation
  • Health Code Compliance
  • Drive-Thru Operations
  • Cash Handling
  • Attention to Detail
  • Performance Improvement
  • Initiative and Self-Motivation
  • Verbal and written communication
  • Company standards
  • Integrity and Honesty
  • Store Opening and Closing
  • Self-discipline
  • Adaptability and Flexibility

Certification

  • Certificate 1 in Financial Management
  • Certificate 2 in Business
  • Cert 4 in Accounting

Languages

English
Full Professional
Tagalog
Full Professional

References

  • Mitchell Newstead, Hungry Jack's Wollert Restaurant Manager, 03 9401 3047
  • David Caroll, Hungry Jack's Balga Assistant Manager, 04 5759 7048

Timeline

Crew Member/Crew Coach

Hungry Jack's
01.2022 - 07.2023

Kitchen Staff/All Rounder

Hungry Jack's
04.2017 - 07.2020

High School Diploma -

Clarkson Community High School

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Khryssbie Tolentino