Khulan Tseveensambuu
Sydney,NSW
Overview
9
9
years of professional experience
Work History
Retail Manager and Cafe Manager
Ms cafe
Wentworth Point , NSW
07.2024 - Current
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored staff performance and addressed issues.
- Recruited and hired qualified candidates to fill open positions.
- Monitored inventory levels of supplies and restocked when necessary.
- Placed orders with suppliers for delivery of products required for daily operations.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
Retail Manager and Accountant
Mongol Shop Pty Ltd
Arncliffe, NSW
06.2022 - 07.2024
- Managed accounts receivable and payable, reconciled bank statements, and prepared financial reports.
- Monitored cash flows and prepared weekly cash projections.
- Reconciled intercompany balances and eliminated differences in a timely manner.
- Conducted regular stock takes to ensure accurate inventory records.
- Maintained high standards of customer service throughout the store.
- Managed daily operations including opening and closing procedures, cash handling and banking activities.
- Analyzed sales data to identify trends in consumer behavior.
- Negotiated supplier contracts for goods at favorable prices.
- Scheduled staff shifts according to business needs.
- Tracked stock levels on a regular basis to avoid out-of-stock situations.
- Supervised daily operations by establishing procedures and monitoring team performance.
- Improved cost control and staff efficiency to maximize profitability.
Head Barista
Auvers Ingens Group Pty Ltd
CBD, NSW
04.2022 - 06.2022
- Prepared and served specialty coffees, teas, and other beverages in accordance with customer specifications.
- Ordered supplies when necessary to ensure adequate inventory levels.
- Resolved customer complaints in a professional manner while following company policies and procedures.
- Performed cash handling duties including counting money at the start and end of shift and balancing receipts with cash drawer totals at end of shift.
- Verified that all equipment was functioning properly before opening the café for business each day.
- Followed health code regulations regarding food safety standards in order to maintain a sanitary work environment.
- Maintained knowledge of current menu items, ingredients, preparations methods, prices, promotions.
- Supported highest standards of conduct and service to support company reputation.
Barista / All Rounder
Wecafe Sydney Pty Ltd
CBD, NSW
02.2021 - 06.2021
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
- Prepared specialty coffee drinks
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Placed orders with suppliers for delivery of products required for daily operations.
- Adhered to health department regulations concerning sanitation standards.
- Maintained calm demeanor during high-volume periods and special events.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Assistant Manager
Le sands Restaurants
Brighton Le Sands, NSW
01.2020 - 01.2021
- Developed and implemented event plans, including budgets, venues, catering, décor, entertainment and special guests.
- Created detailed timelines for the execution of each event.
- Provided support to attendees before, during, and after the event as needed.
- Resolved any issues that arose during the course of an event in a timely manner.
- Organized venues, budgets, guest lists, catering and event timelines.
- Ensured compliance with health, safety, and legal regulations, minimizing risk and liability for all events.
- Monitored event trends and competitor activities, adapting strategies to maintain competitive edge.
- Coordinated and allocated equipment, supplies and staff for events.
Section Waitress
Le sands Restaurant
Brighton Le Sands, NSW
12.2018 - 01.2021
- Welcomed guests warmly upon arrival
- Checked back with customers throughout meal service to ensure satisfaction.
- Prepared checks accurately and processed payments promptly.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Served alcoholic beverages responsibly in accordance with state laws.
- Demonstrated knowledge of wine selection, pairings, vintages.
- Developed positive relationships with regular customers through friendly conversation.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Barista
Lucky Pickle Pty Ltd
Surry Hills , NSW
08.2020 - 11.2020
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Monitored inventory levels of supplies and restocked when necessary.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Barista All Rounder
Iris Group Management Pty Ltd
CBD, NSW
11.2017 - 02.2019
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks
- Operated cash registers to process customer payments.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Adhered to health department regulations concerning sanitation standards.
Kitchen Hand
Bertoni Pranchising
CBD, NSW
07.2016 - 11.2016
- Assisted cooks in preparing meals by washing vegetables and fruits, cutting meats and other tasks as needed.
- Received deliveries of food items and stored them properly.
- Checked temperatures of freezers, refrigerators and hot holding units regularly to ensure food safety standards were met.
- Operated dishwashers to sanitize dishes and silverware.
- Maintained a neat work station throughout shift hours.
- Maintained inventory of kitchen supplies and equipment needs.
Education
MBA - Business And Project Management
APIC
Sydney, NSW11-2019
Advanced Level of English - English Language
Elsis College
Sydney, NSW11-2017
BBA - Accounting
Mongolian State University of Agriculture
Mongolia04-2013
Skills
- Operations Management
- Workforce Management
- Performance Management
- Product Management
- Cross-Functional Teamwork
- Staff Training and Development
- Team Leadership
- Inventory Management
- Coffee expertise
- Hospitality service expertise
- Safe Food Handling
Timeline
Retail Manager and Cafe Manager
Ms cafe
07.2024 - Current
Retail Manager and Accountant
Mongol Shop Pty Ltd
06.2022 - 07.2024
Head Barista
Auvers Ingens Group Pty Ltd
04.2022 - 06.2022
Barista / All Rounder
Wecafe Sydney Pty Ltd
02.2021 - 06.2021
Barista
Lucky Pickle Pty Ltd
08.2020 - 11.2020
Assistant Manager
Le sands Restaurants
01.2020 - 01.2021
Section Waitress
Le sands Restaurant
12.2018 - 01.2021
Barista All Rounder
Iris Group Management Pty Ltd
11.2017 - 02.2019
Kitchen Hand
Bertoni Pranchising
07.2016 - 11.2016
MBA - Business And Project Management
APIC
Advanced Level of English - English Language
Elsis College
BBA - Accounting
Mongolian State University of Agriculture