Khusbu Halai
Darch ,Australia
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
6
6
years of professional experience
Work History
People Services Coordinator
MercyCare
07.2023 - 02.2024
- Data Management and support for HR services team across employee lifecycle including onboarding, payroll and compliance.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Participated in sourcing, shortlisting, screening, coordinating interviews and background clearances.
- Conducting monthly reporting in accurate and timely manner.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Handled employee inquiries and complaints regarding policy and benefits issues.
- Assisted with writing job postings and job descriptions.
HR Service Officer
Activ Foundation
01.2023 - 04.2023
- Completed and submitted reports in accurate manner
- Updated HR database with new employee information, changes in benefits and other details.
- Coordinate processing of end to end contracting, payroll and compliance processes in accurate and timely manner.
- Prepared HR correspondences as required.
- Addressed employee queries with appropriate urgency, following all corporate procedures.
- Improved customer service rankings by quickly resolving issues to improve overall satisfaction.
Junior People & Culture Administrator
IKEA Pty
06.2022 - 01.2023
- Ensuring that all Human Resource files and records are maintained in accordance with legal requirements and company policies and procedures
- Assisting with new employee orientation
- Providing first line HR support to departmental managers and supervisors and observing performance management processes
- Completing monthly and yearly reports i.e., Turnover KPI, choose to stay dashboard, Absentees Dashboard, Annual & Personal leave dashboard and new hires KPI reports
- Sending out new employee offers on HR Onboard system
- Administrator benefits, compensation, and insurance plans for over 500 employees
- Organizing events within and outside the store for staff entertainment
- Keeping records of the entire departmental budget
Customer Relations Co-worker
IKEA Pty
01.2022 - 06.2022
- Maintaining all departments under customer relation i.e Smaland, Exchange and Returns, Checkout service and Cash office
- Customer service at checkouts
- Processing HSBC finance applications
- Making sure all cash transactions balance at the end of the day
- Preparing sales orders
- Giving out floats to co-workers.
Retail Sales Assistant
Joondalup Lottery Centre
03.2018 - 01.2022
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions
- Issued receipts and processed refunds, credits or exchanges
- Mentored new team members on POS system operation, customer service strategies and sales goals
- Worked closely with shift manager to solve problems and handle customer concerns
- Issued receipts and processed refunds, credits or exchanges
- Resolved problems, improved operations and provided exceptional service
- Submitted reports to senior management to aid in business decision-making and planning
- Opened and closed store independently and prepared nightly bank drop for manager.
Education
Bachelor of Commerce - Human Resources Management And Business Mangement
Edith Cowan University
Perth, WA06-2021
Diploma of Commerce -
Edith Cowan College
Perth, WA02-2019
High School Diploma -
Nairobi International School
Nairobi, Kenya06-2017
Timeline
People Services Coordinator
MercyCare
07.2023 - 02.2024
HR Service Officer
Activ Foundation
01.2023 - 04.2023
Junior People & Culture Administrator
IKEA Pty
06.2022 - 01.2023
Customer Relations Co-worker
IKEA Pty
01.2022 - 06.2022
Retail Sales Assistant
Joondalup Lottery Centre
03.2018 - 01.2022
Bachelor of Commerce - Human Resources Management And Business Mangement
Edith Cowan University
Diploma of Commerce -
Edith Cowan College
High School Diploma -
Nairobi International School
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