Khusbu Regmi

Adept in fostering positive environments and achieving targets, my tenure at TAFE NSW - Ultimo honed my expertise in time management and excellent communication. Demonstrating a blend of dependable responsibility and flexible adaptability, I excel in roles requiring teamwork and customer service, significantly enhancing operational efficiency without compromising quality. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Personal Attributes:

• Always represent myself and my organization in an honest and ethical way in line with departmental
  values while encourage others to do the same
• Works well with others to set and achieve goals
• I am able to offer flexibility and adapt to respond to changing situations
• I am confident in offering my own opinion and raising challenging issues
• I am able to respond reasonably and appropriately when my ideas are challenged and work through any
  challenges
• I am capable of staying calm in stressful and challenging situations

Relationships:

• I strive to ensure the quality of my customer service to deliver a positive experience to customers
• Making the customers experience positive allows me to support a customer focus culture within my
  organisation
• I have developed a through understanding of the services provided by the organisation to be able to
  deliver this knowledge to our customers
• I can respond quickly to customer needs
• am capable of determining customer needs and developing solutions to meet their requirements
  even if these needs are complex
• I believe in working well with my colleagues to improve the outcomes for our clients, this is achieved
  by my being a cooperative team member who shares information with others and shows them appreciation
• Respond to other people and their needs to the best of my abilities
• Communicating with my team and supervisor about my work tasks when necessary
• I am confident in my use of technology to share information and collaborate with other including appropriate
  use of email and the Microsoft Teams platform

Results:

• I am capable of finding and checking information needed that is relevant to complete my tasks. I am
  able to ask questions and find information to understand the issues and problems pertaining to my role
• I am comfortable communicating to my supervisor any issues I identify that may impact the
  completion of my tasks and can escalate more complex issues and problems identified to ensure tasks are
  achievable
• I work with my team to share ideas to improve tasks and solve problems
  I consider the needs of the user when contributing to solutions and improvements

Business Enablers:

• I am capable of demonstrating my sound understanding of technology relevant to this role and can
  identify, select and use technology related to this role
• I am able to use technology to improve my performance and effectiveness
• I am capable of using records, information and knowledge management functions and systems and
  have experience in this
• I support the implementation of systems improvement initiatives and can adapt to new technologies

References

Available upon request