Khushboo Bhatt
Franklin
Summary
Experienced in overseeing complex operational functions and implementing process enhancements. Strong track record of utilizing leadership skills to drive team collaboration and meet organizational benchmarks. Deep understanding of strategic planning and successful event implementation, including formal, gala, ball, wedding ceremonies, and receptions. Overall, experienced with operational management, ensuring smooth day-to-day operations and enhanced productivity.
Overview
4
4
years of professional experience
1
1
Certification
Work History
HOSPITALITY OPERATIONS SUPERVISOR
Compass Group
08.2021 - Current
- Company Overview: NGA, OPH, ANU.
- Controlled food costs and managed inventory
- Worked with qualified chef to diversify menu with new offerings
- Directed activities of team of skilled kitchen workers preparing and serving meals
- Set and oversaw weekly and special event menu plans
- Monitored food preparation, production and plating for quality control
- Maintained energy and enthusiasm in fast-paced environment
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste
- Planned operations to effectively cover needs while controlling costs and maximizing service
- Worked with qualified chef to diversify menu with new offerings
- Trained new employees on company policies, procedures and work ethics
- Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards
- Delegated tasks to team members according to individual strengths
- Worked closely with upper management to develop strategies for improving operational efficiency within the department
- Oversaw the training of new employees on job responsibilities and expectations
- Ensured that safety protocols were followed at all times by all staff members
- Communicated employee, customer and workplace needs to managers
- Taught company procedures to new employees and increased progress by identifying areas of weakness
- Conducted employee evaluations and documented overall progress
- Organized workflow tasks to prevent downtime and production gaps
- Provided technical support to team members in order to assist them in completing tasks more efficiently
- Organized weekly meetings with subordinates to discuss current projects, deadlines, and any other pertinent information
- Streamlined workflow processes to reduce costs and improve productivity
FOOD AND BEVERAGE SERVER
Compass Group
08.2021 - Current
- Company Overview: ANU, Burgmann college, Canberra girls grammar school, canberra hospital, aged care.
- Checked on guests throughout meal to attend to needs and provide great service
- Followed workplace safety procedures to reduce accidents and hazards
- Checked customers' identification to meet minimum age requirements for consumption of alcoholic beverages
- Greeted guests warmly to foster welcoming environment
- Offered specialty drinks, desserts and other premium items to maximize revenue
- Cleaned and set up tables to promptly seat guests and reduce wait times
- Maintained up-to-date knowledge of menu options, specialties and menu deviations to accurately relay information to guests
- Explained menu, food and beverage preparation and ingredients to safeguard against allergies
- Answered customers' questions, recommended items and recorded order information
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
- Greeted customers warmly upon arrival and provided them with menus that highlighted daily specials
- Assisted with food preparation and packaging
- Performed tasks such as setting tables, stocking supplies, cleaning dining areas, refilling condiments, and provided friendly service quickly and efficiently
- Followed operational policies and procedures to maintain safety.
Education
DIPLOMA OF HOSPITALITY MANAGEMENT - HOSPITALITY
Sydney College of Business & Management
Sydney, NSWMBA & MPA - ACCOUNTING
Holmes Institute of Sydney
11.2022
Skills
- Effective Portion Management
- Inventory Control
- Team Oversight
- Menu Planning
- Equipment Maintenance
- High-volume dining
- Food plating and presentation
- Sanitizing understanding
- Attention to Detail
- Flexible and Adaptable
- Training and mentoring
- Operations management
- Performance monitoring
- Task delegation
Certification
- RSA
- Barista
Timeline
HOSPITALITY OPERATIONS SUPERVISOR
Compass Group
08.2021 - Current
FOOD AND BEVERAGE SERVER
Compass Group
08.2021 - Current
DIPLOMA OF HOSPITALITY MANAGEMENT - HOSPITALITY
Sydney College of Business & Management
MBA & MPA - ACCOUNTING
Holmes Institute of Sydney
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