Khushboo Kothari
165 Whitehorse road, Blackburn,VIC
Summary
A qualified and professional Digital Marketer with over three years of experience specialising in Social Media, SEO and SEM . Strong creative and analytical skills. Team player with an eye for detail.
Overview
7
7
years of professional experience
Work History
OPERATIONS REPRESETATIVE
Amazon Development Center
09.2017 - 10.2018
- Part of escalation investigation team
- Responded to approximately 30 incoming calls, emails and messages per day from customers
- Identified abusive customers and blocking or flagging their accounts
- Responded to customer's queries via emails and calls
- Posted in New Delhi, India to impart training to the new recruits
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
Client Servicing Executive
Wizcraft International Event Management
03.2017 - 08.2018
- Pitched event ideas to clients and modified it accordingly
- Effectively organized 10-15 events during tenure
- Provided budget estimates to clients
- Executed events for clients like Microsoft, Airtel and Amazon
- Identified client needs and communicated same to production team.
- Enhanced client satisfaction by providing exceptional customer service and addressing their needs promptly.
Crew Member
Mcdonalds
11.2018 - 07.2022
- Worked front counter, drive-thru and other areas on overnight shifts
- Took orders, prepared meals, and collected payments
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency
- Improved customer satisfaction by providing friendly and efficient service at register
CONTENT AND SOCIAL MARKETING COORDINATOR
Parable Productions
02.2021 - Current
- Supporting business growth through marketing of products and services on social media platforms including setting up, monitoring, and updating social media pages like Facebook, Instagram, and others and responding to customers' needs
- Contributed to marketing communications by putting up press releases on websites, create awareness about events, and developed product messages and marketing materials to attract customers
- Develops SEO and marketing strategies for digital media
- Conducts competitions on behalf of clients to create awareness about products and services
- Interprets and researches on latest market trends to develop digital marketing strategies
- Gather content for outbound newsletters
- Collecting and analyzing information/statistics to gauge effectiveness of campaign.
Education
Master of Arts - Communication Studies (Digital Media)
DEAKIN UNIVERSITY
Melbourne01.2020
Bachelor of Arts - Journalism And Communications
MANIPAL UNIVERSITY
India01.2017
Skills
- Ability to effectively communicate the intended message for the audience
- Strong written and oral communication skills
- MS OFFICE: Word, Excel, Powerpoint
- ADOBE SUITES: Photoshop, Premier Pro, Audition, Illustrator
- Social Media Marketing (SEMRUSH and Hootsuite)
- Content Writing
- Digital Marketer
- Friendly, Positive Attitude
- Customer Service
- Problem-Solving
- Teamwork and Collaboration
- Excellent Communication
References
AVAILABLE ON REQUEST
Timeline
CONTENT AND SOCIAL MARKETING COORDINATOR
Parable Productions
02.2021 - Current
Crew Member
Mcdonalds
11.2018 - 07.2022
OPERATIONS REPRESETATIVE
Amazon Development Center
09.2017 - 10.2018
Client Servicing Executive
Wizcraft International Event Management
03.2017 - 08.2018
Master of Arts - Communication Studies (Digital Media)
DEAKIN UNIVERSITY
Bachelor of Arts - Journalism And Communications
MANIPAL UNIVERSITY
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