KHUSHBOO SEETAMONEE
Melbourne,Australia
Summary
Dedicated and customer-oriented retail professional with a strong background in sales, customer service, and store operations. Adept at building positive customer relationships, handling transactions efficiently, and maintaining an organized and visually appealing store environment. Skilled in working in fast-paced settings, collaborating with teams, and ensuring a seamless shopping experience. Passionate about delivering exceptional service and contributing to business growth. Seeking a retail position where I can utilize my skills to enhance customer satisfaction and drive sales.
Overview
15
15
years of professional experience
Work History
Cleaner
Sharper Facility Services
01.2024 - Current
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
IT SUPPORT OFFICER
Onix Co. Ltd
06.2023 - 12.2023
- Provide first and mid-level IT support
- Assessing issues and prioritizing accordingly
- Understood and followed oral and written directions
- Prioritized and organized tasks to efficiently accomplish service goals
- Assist in project tasks
- Ability to achieve outcomes within agreed timeframes and under time pressures
- Assist in the creation of forms and other online processes
- Provide IT training and Project support
- Coordination of meetings, agendas, minutes, communications and basic business analyst skills
EXAM BOOKING ADMINISTRATION OFFICER
Global Software Testing Board (GASQ)
01.2023 - 06.2023
- Plan exam days by booking rooms and invigilators; applying for, checking approval of and implementing access arrangements; planning exam seating and creating exam registers; resolving exam clashes; liaising with Site Services on the arrangement of exam rooms; informing students of exam timetables and regulations; giving notice to IT Support
- Manage exam and test sessions, ensure compliance with exam regulations by candidates and invigilators, prepare for and assist with inspections, report exam room incidents including malpractice, assess special consideration cases and monitor applications
- Supervise online tests and maintain knowledge of and proficiency in online exams software packages
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner
- Developed strong working relationships with colleagues, contributing to a positive work environment
ADMINISTRATIVE CLERK/ SECRETARY
Onix Co. Ltd
03.2022 - 01.2023
- Utilized productivity tools to complete tasks and improve performance
- Created a welcoming environment for customers by greeting and assisting, as well as quickly responding to customers' inquiries
- Answered multi-line phone systems and transferred callers to the appropriate department
- Drafted, documented, and delivered project proposals, contracts and work orders
- Ordered and purchased all office supplies and maintained their inventory levels
- Schedule meetings on the appropriate dates with the head of the company
- Attending meetings, writing reports and giving presentations to managers' head clients
- Ensuring team effectiveness and managing workforce plan & operational plan
ADMINISTRATIVE ASSISTANT/ACCOUNTING CLERK
Prince Industries Ltd
05.2019 - 12.2021
- Recording transactions, payments and processing invoices
- Performing clerical work and interoffice support including receiving and processing mail
- Operating data terminals calculators and other standard office equipment
- Providing assistance and support to company personnel
- Providing accounting and clerical assistance to the accounting department
WINE PACKAGE HANDLER (KOTE VINS)
Phoenix Beverages Limited Head Office
09.2018 - 05.2019
- Labeled parcels accurately according to company guidelines
- Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use
- Protected company inventory by maintaining and organizing storage areas
- Sorted packages to appropriate slide, line or belt for final distribution
- Maintained a clean work environment by removing debris on-site
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
RECEPTIONIST/ RESERVATION OFFICER
Gold Crest Hotel
01.2017 - 10.2018
- Organized, maintained and updated information in computer databases
- Resolved customer problems and complaints
- Confirmed appointments, communicated with clients and updated client records
- Making reservations for customers based on their various requirements and budgetary allowances
- Helping plan travel itineraries by suggesting local tourist attractions and places of interest
- Checking the availability of accommodations on the customers' desired travel dates
- Answering any questions customers might have about the reservation process
- Cleaning Duties: Clean and sanitize tables, chairs, and countertops
- Detailing, Dusting
- Vacuum, sweep, or mop floors as appropriate
- Empty trash and recycling bins
- Clean and sanitize toilets, sinks, and mirrors
- Restock supplies (e.g, napkins)
- Empty trash cans and replace liners
- Refill soap dispensers, paper towels, and toilet paper
- Clean windows and mirrors
- Deep clean and sanitize furniture
- Dust and clean light fixtures and vents
Cashier Assistant
Winners
02.2014 - 12.2016
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
Retail Sales Assistant
Sinequanone
11.2009 - 01.2014
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Participated in staff training sessions to enhance product knowledge and improve overall sales skills.
- Improved store appearance with effective merchandising and creative displays.
Education
Advanced Diploma - Telecommunications Network Engineering
Milcom Institute
Melbourne, VIC01-2026
Diploma - Management
Curtin Mauritius
Mauritius08-2016
Diploma - Information Technology
Mauritius Institute of Training And Development
Mauritius07-2014
Skills
- Verbal and Written Communication
- Teamwork and Collaboration
- Goal-Driven
- Flexible and Adaptable
- Attention to Detail
- Microsoft Office 365
- Customer Service
- Conflict Resolution
- Self-motivated and Goal-oriented
- Organization and Time Management
Languages
English
Native or Bilingual
French
Native or Bilingual
Hindi
Professional Working
Timeline
Cleaner
Sharper Facility Services
01.2024 - Current
IT SUPPORT OFFICER
Onix Co. Ltd
06.2023 - 12.2023
EXAM BOOKING ADMINISTRATION OFFICER
Global Software Testing Board (GASQ)
01.2023 - 06.2023
ADMINISTRATIVE CLERK/ SECRETARY
Onix Co. Ltd
03.2022 - 01.2023
ADMINISTRATIVE ASSISTANT/ACCOUNTING CLERK
Prince Industries Ltd
05.2019 - 12.2021
WINE PACKAGE HANDLER (KOTE VINS)
Phoenix Beverages Limited Head Office
09.2018 - 05.2019
RECEPTIONIST/ RESERVATION OFFICER
Gold Crest Hotel
01.2017 - 10.2018
Cashier Assistant
Winners
02.2014 - 12.2016
Retail Sales Assistant
Sinequanone
11.2009 - 01.2014
Advanced Diploma - Telecommunications Network Engineering
Milcom Institute
Diploma - Management
Curtin Mauritius
Diploma - Information Technology
Mauritius Institute of Training And Development
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