Khushbu Gajjar
Melbourne,VIC
Summary
Dynamic and results-oriented pharmacist with a robust background at Chemist Warehouse, blending expertise in medication dispensing and customer service excellence. Spearheaded quality improvement programs, reducing medication errors significantly. Mentored pharmacy staff, enhancing team proficiency. Renowned for outstanding patient education and fostering strong healthcare relationships.
Overview
12
12
years of professional experience
Work History
Experienced Pharmacist
Chemist Warehouse
12.2021 - Current
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
- Educated patients about possible drug interactions and gave special administration instructions.
- Have experience in resolving conflicts between customers and staff, and handling complaints from customers/patients successfully.
- Have worked as preceptor for one of our interns and helped her qualifying her internship journey successfully.
- Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
- Mentored and trained new pharmacists and pharmacy technicians, fostering a supportive work environment focused on professional growth.
- Served as liaison between the pharmacy department and other healthcare professionals, facilitating communication regarding patient care plans.
- Provided DAA services to required patients to assist improving medical adherence and better health.
- Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
Pharmacist
Chemist Warehouse
07.2020 - 12.2021
- Maintained up-to-date knowledge on emerging pharmaceutical trends by attending web-conferences and completing continuing education courses.
- Reduced medication errors within the pharmacy by developing and implementing a continuous quality improvement program.
- Streamlined prescription filling process, maximizing accuracy and minimizing wait times for patients.
- Improved patient outcomes by providing comprehensive medication therapy management and counseling.
- Conducted regular audits of the pharmacy''s controlled substances inventory, ensuring accurate record-keeping and preventing diversion or theft.
- Enhanced patient safety by accurately dispensing and reviewing over thousands of prescriptions, ensuring adherence to legal and ethical guidelines.
- Conducted regular reviews of pharmacy operations, identifying and addressing areas for improvement in workflow and patient service.
- Liased with healthcare professionals and families to assist patient's well being by introducing pharmacy services like DAA and staged supply.
- Delivered customised products by compounding medicines according to patient needs. Have gained experience to deliver various forms of product such as cream, ointment, paste, paint, ear drops and many more.
Pharmacy Intern
Chemist Warehouse
04.2019 - 07.2020
- Expanded knowledge of various medication classes through continuous learning from experienced pharmacists and attending relevant training sessions.
- Provided friendly customer service at drop-off and pick-up counters.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Developed strong relationships with healthcare providers by effectively communicating about prescription-related matters and collaborating on patient care plans when necessary.
- Contributed to pharmacy team cohesiveness by offering support and guidance to fellow interns, creating a positive work environment for all staff members.
- Successfully completed required assessments and evaluations throughout the internship period, demonstrating growth in professional skills and knowledge related to the field of pharmacy.
- Improved patient understanding by providing thorough medication counseling and answering questions in a clear manner.
- Counseled patients on new medications and OTC products.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Pharmacist
Aces Medicals
12.2015 - 04.2016
- Enhanced patient safety by accurately dispensing and reviewing over thousands of prescriptions, ensuring adherence to legal and ethical guidelines.
- Led quality assurance efforts, maintaining pharmacy accreditation and compliance with health regulations.
- Improved pharmacy efficiency with implementation of innovative inventory management system, reducing waste and ensuring medication availability.
- Enhanced pharmacy efficiency by implementing new workflow processes and inventory management systems.
Lecturer
Gujarat Technological University
01.2015 - 11.2015
- Developed strong relationships with colleagues, collaborating on curriculum development and sharing best practices in teaching strategies.
- Evaluated student progress through regular assessments, providing detailed feedback for improvement and growth.
- Selected and designed lesson plans and curriculum to meet academic objectives.
- Cultivated critical thinking skills through challenging assignments that required analysis, synthesis, and evaluation of information from various sources.
- Collaborated with faculty and staff to create meaningful learning experiences.
Lecturer
Gujarat Technological University
07.2012 - 01.2015
- Participated in conferences and professional development opportunities to stay up-to-date with latest trends in field.
- Mentored and advised students to explore career pathways based and amplify knowledge, skills and strengths.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Arranged syllabus, developed schedule, and determined reading list for varied courses simultaneously, giving students appropriate time to complete assignments and absorb information.
Education
M.Pharm - Pharmacology
Gujarat Technological University
Gujarat, India06.2012
Bachelor Of Pharmacy - Pharmacy
Gujarat University
Gujarat, India06.2010
Skills
- Customer service and communication skills
- Prescription verification
- Drug inventory management
- Medication dispensing
- Sales skills
- Resolving complaints
- Compounding experience
- OTC recommendations
- Staff training
- Regulatory compliance
Additional Information
- I have also completed immunisation training in 2020 and highly interested to utilise my skill and help community to be safe through updating my knowledge and practice.
- I did qualify KAPS exam successfully in 2018 and received general registration in 2020.
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Punjabi
Limited Working
Marathi
Limited Working
Sanskrit
Elementary
Timeline
Experienced Pharmacist
Chemist Warehouse
12.2021 - Current
Pharmacist
Chemist Warehouse
07.2020 - 12.2021
Pharmacy Intern
Chemist Warehouse
04.2019 - 07.2020
Pharmacist
Aces Medicals
12.2015 - 04.2016
Lecturer
Gujarat Technological University
01.2015 - 11.2015
Lecturer
Gujarat Technological University
07.2012 - 01.2015
M.Pharm - Pharmacology
Gujarat Technological University
Bachelor Of Pharmacy - Pharmacy
Gujarat University
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