Summary
Overview
Work History
Education
Skills
Languages
Timeline
Visa Status
Generic

KHUSHBU PATEL

Pendle hill,Australia

Summary

Experienced and reliable customer service officer with 5+ years’ experience providing assistance in a busy call centre setting. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers. Fully committed to following company procedures and winning loyal customers.

Overview

12
12
years of professional experience

Work History

Assembler

Adaptas Solutions PTy Ltd
02.2023 - Current
  • Increased production efficiency by assembling components quickly and accurately.
  • Enhanced workplace safety by maintaining a clean and organized work area at all times.
  • Maintained high-quality standards with thorough inspections of assembled parts.
  • Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
  • Collaborated effectively with team members to meet production targets consistently.
  • Demonstrated flexibility in adapting to various types of assemblies, allowing for seamless transition between different projects as needed.
  • Reduced assembly errors by following detailed instructions and blueprints for each project.
  • Collaborated with team members to improve production processes and maintain quality standards.
  • Followed outlined specifications to implement assembly plans.
  • Consistently met or exceeded daily production quotas while maintaining exceptional quality standards in all completed assemblies.
  • Contributed to a positive work environment by offering assistance when needed and maintaining open communication with colleagues.
  • Established strong relationships with supervisors and managers through consistent communication regarding progress updates, concerns, or areas for potential improvement.
  • Tested finished products to perform quality assurance and identify discrepancies.
  • Streamlined assembly processes, leading to increased productivity.
  • Supported environmental initiatives by efficiently recycling scrap materials.
  • Contributed to company's reputation for reliability by consistently meeting production deadlines.
  • Reduced material waste, carefully following assembly instructions and protocols.

Call Center Team Lead

Vodafone Call Centre
01.2022 - 07.2023
  • Responded to team support questions quickly to maintain call center efficiency.
  • Handled advanced issues with calm, knowledgeable and professional approach.
  • Ensured high-quality service by monitoring calls, providing feedback, and coaching team members on areas for improvement.
  • Participated in the recruitment process to identify top talent for call center positions, ensuring a strong foundation for continued success.
  • Implemented new technology solutions that streamlined processes and improved overall efficiency within the call center environment.
  • Increased customer satisfaction by implementing effective call center strategies and providing timely solutions to customer concerns.
  • Promoted a culture of continuous learning within the team by sharing resources on industry updates and best practices.
  • Utilized data-driven insights to make informed decisions regarding staffing levels, shift schedules, and performance management strategies.
  • Enhanced team performance by conducting regular training sessions and motivating agents to achieve their targets.
  • Reduced call wait times through efficient workforce management and proper scheduling of team members'' shifts.
  • Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
  • Trained team members on performance metrics and consumer behavior identification.
  • Executed Monthly Performance Plans with representatives to to identify production gaps.
  • Trained new personnel regarding company operations, policies and services.

Customer Service Representative

Vodafone Call Centre
03.2013 - 10.2018
  • NHATManaged high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated MORE calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.

Education

Bachelor Of Computer Applications - Information Technology

Chimanbhai Patel Institute of Computer Application
Ahmedabad, India
01.2011

HSC -

Sharda Vidhya Mandir
Ahmedabad. India
01.2008

Skills

  • Capable of handling a variety of disputes and facilitating quick and efficient resolutions over the phone
  • Proven ability to multitask and use multiple phones and other technical devices while providing exceptional customer service
  • Proficient understanding of Microsoft Word, Excel and Access
  • Knowledgeable of common office electronics and tech support
  • Passionate about promoting lasting customer satisfaction
  • Can utilize upselling prowess to sell additional products to customers or clients after providing assistance
  • Able to enter large quantities of data into a computer and retrieve important information in a brief period of time
  • Capable of entering data while remaining online with customers at once
  • Strong verbal communication skills allow for the fostering of strong bonds with customers during all interactions
  • Able to thrive and meet company standards in a busy call centre environment both alone and in a team setting
  • Successful at satisfying different types of customers with creative and knowledgeable solutions

Languages

English
Professional Working
Hindi
Professional Working
Gujarati
Native or Bilingual

Timeline

Assembler

Adaptas Solutions PTy Ltd
02.2023 - Current

Call Center Team Lead

Vodafone Call Centre
01.2022 - 07.2023

Customer Service Representative

Vodafone Call Centre
03.2013 - 10.2018

Bachelor Of Computer Applications - Information Technology

Chimanbhai Patel Institute of Computer Application

HSC -

Sharda Vidhya Mandir

Visa Status

Permeant Residence


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