KHUSHBUBEN PATEL
pallara
Summary
Dynamic and results-oriented professional with extensive experience at Services Australia, skilled in enhancing customer satisfaction and streamlining service delivery. Demonstrates exceptional communication and relationship-building abilities, coupled with proficiency in computer literacy. Proven track record of identifying improvement opportunities, leading to increased efficiency and customer retention.
Service professional with solid track record in customer service and operational management. Adept at leveraging experience to drive process improvements and optimize customer experiences. Known for team collaboration, adaptability, and achieving results through effective communication and problem-solving skills.
Professional service expert with solid background in delivering exceptional customer support and fostering positive client relationships. Skilled in problem-solving, process improvement, and ensuring compliance with policies and regulations. Strong focus on teamwork and achieving results, with flexible approach to adapt to changing needs. Reliable, dependable, and equipped with excellent communication and organizational skills.
Overview
6
6
years of professional experience
Work History
Service Officer
Services Australia (Centrelink and Medicare)
08.2021 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Completed data entry to record call notes, suggestions and questions.
- Assisted call-in customers with questions and orders.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
- Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
- Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
- Managed escalated cases with diplomacy, skillfully negotiating resolutions that satisfied both the customer and company interests.
- Reduced response time by managing high call volumes while maintaining a professional demeanour under pressure.
- Provided constructive feedback to peers and management on potential process improvements, aiding continuous enhancement of service quality.
- Assisted in training new hires, sharing best practices for delivering outstanding customer experiences consistently.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Services
Rockmans
10.2019 - 02.2022
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.
- Participated in staff training sessions to enhance product knowledge and improve overall sales skills.
- Improved store appearance with effective merchandising and creative displays.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
- Increased sales by offering advice on purchases and promoting additional products.
- Increased sales by providing exceptional customer service and product knowledge.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Supported promotional events by setting up displays, creating signage, and engaging customers with enthusiasm about promotions.
- Collaborated with team members to achieve monthly sales targets and objectives.
- Enhanced customer satisfaction by promptly addressing inquiries and handling returns professionally.
- Developed strong rapport with customers and created positive impression of business.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
Childcare Educator
Clayfield Early Learning Centre
09.2018 - 01.2019
- Coordinated with other staff members effectively in order to provide a cohesive childcare program promoting teamwork and collaboration.
- Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
- Collaborated with parents to address individual child needs and discuss progress reports regularly.
- Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.
- Developed strong relationships with families, maintaining open communication channels for optimal support of each child''s growth and wellbeing.
- Communicated with parents and other staff about student progress.
- Maintained safety and cleanliness by sterilizing toys and surfaces.
- Established a safe, secure, and inclusive classroom setting where all children felt welcomed and valued.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Communicated with children's guardians about daily activities, behaviours and related issues.
- Applied play-based strategies to provide diverse approaches to learning.
- Supported the emotional well-being of each child by providing compassionate care during moments of distress or anxiety.
- Enhanced children''s cognitive and social development by implementing age-appropriate activities and games.
- Streamlined daily routines, resulting in increased efficiency and smoother classroom operations.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Continuously updated knowledge on best practices through professional development workshops and training sessions for consistent improvement in teaching methodologies.
- Prepared children for a seamless transition to the next level of education by focusing on key foundational skills in literacy, numeracy, and social-emotional development.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Maintained accurate records of attendance, meal counts, emergency contact information, ensuring compliance with state regulations.
- Managed behaviour issues effectively using appropriate techniques such as redirection or time-out methods when necessary.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Documented behaviour, development and learning of children to enable tracking history and maintain accurate records.
- Monitored classroom to verify safe and secure environment.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Assessed student progress and provided feedback on educational development.
Education
Diploma of Education -
Rise Institute
Brisbane, QLDSkills
Excellent communication and relationship-building skills
Ability to remain calm and professional in high-pressure situations
Flexibility with scheduling and short-notice availability
Strong physical stamina; capable of lifting and working in a fast-paced environment
CPR and Emergency First Aid certified
Dedicated to workplace safety and security
Team-oriented and proficient in general cleaning duties
provide customer service support at initial point of contact, including meeting, greeting and
streaming customers to the appropriate service channel, completing simple first contact
resolution enquiries, identifying and prioritising customers who are potentially vulnerable, in distress or who have accessibility issues, and escalating potential issues to the leadership groups
identify opportunities for business and process improvement, offer solutions to the local leadership team and support change
demonstrate relevant computer literacy skills
Languages
Gujarati
Full Professional
Hindi
Full Professional
Timeline
Service Officer
Services Australia (Centrelink and Medicare)
08.2021 - Current
Customer Services
Rockmans
10.2019 - 02.2022
Childcare Educator
Clayfield Early Learning Centre
09.2018 - 01.2019
Diploma of Education -
Rise Institute
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