Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Khushdeep Kaur Sandhu

Schofields,Australia

Summary

A highly adaptable and customer-focused care worker with excellent communication skills, committed to delivering excellent patient care and promoting independence. Skilled in multitasking, time management, and problem-solving, demonstrated through establishing personal relationships with clients, coordinating medical appointments, and engaging clients through conversation and companionship. Experienced in community management and team collaboration, with fluency in [Language]. Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction. Highly organized and detail-oriented worker, with a drive to exceed expectations. Ability to analyze data, develop strategies, and provide solutions to complex problems. Seeking to leverage skills and knowledge to contribute to team success.

Overview

2
2
years of professional experience

Work History

ONLINE TEAM MEMBER AND FRESH SERVICE TEAM MEMBER

Woolworths
09.2023 - 06.2024
  • Stayed on top of customer needs, including tracking installations and organizing resources necessary for smooth execution
  • Kept team informed by maintaining [Software] tracking spreadsheets
  • Met customer needs consistently, quickly determining, defining and resolving issues
  • Set up customer accounts in system and updated details to reflect current information
  • Updated records with details of customer interactions and transactions
  • Gathered and verified required customer information for tracking purposes
  • Determined charges for services requested, collected deposits and payments, or arranged for billing
  • Used various tools and resources to identify trend behaviors to improve individual and team performance
  • Contacted customers to respond to inquiries or notify of claim investigation results or adjustments
  • Built trust with callers through empathy and skilled support

CARE WORKER

Uk caring service
05.2022 - 11.2023
  • Read and contributed to shift reports and care notes
  • Facilitated group activities designed to improve mental alertness among seniors living in an aged care facility
  • Responded to resident dining needs and assisted with feeding
  • Administered bedside and personal care, such as ambulation, and personal hygiene assistance
  • Entertained, conversed with, and read aloud to patients to keep mentally healthy and alert
  • Prepared and maintained records of client progress and performed services
  • Engaged clients through conversation and companionship, promoting independence and meeting social requirements
  • Cleaned and organized client's living quarters to make living conditions more hospitable
  • Developed strong relationships with clients through compassionate care and respect for their autonomy
  • Prepared and maintained records of client progress and services performed, reporting changes in client condition to manager and supervisor
  • Completed and submitted clinical documentation in accordance with agency guidelines
  • Assisted residents in activities of daily living to maintain health and dignity
  • Offered safety guidance protection to increase mobility for clients with impaired judgment
  • Helped patients move in and out of beds, baths and wheelchairs
  • Observed physical and mental condition, intake and output and exercise to monitor client condition
  • Coordinated medical appointments, errands, and social events
  • Massaged patients or applied preparations or treatments to body
  • Assisted residents in and out of bed and wheelchairs, using safe lifting and transferring techniques
  • Established personal relationships with clients to maintain patient comfort and care
  • Helped clients with daily tasks, such as laundry, housekeeping, and shopping
  • Responded quickly to meet customer needs and resolve problems
  • Worked with coworkers to complete tasks
  • Experienced with social media and communications platforms
  • Focused on learning new skills and staying updated with industry changes
  • Committed to delivering excellent customer service while working in a fast-paced environment

Education

CERT3 - individual support of ageing and disability

Cairns college of English and businesses
Cairns, Qld
07.2024

Skills

  • Community Management
  • Teamwork and Collaboration
  • Customer Service
  • Multitasking
  • Problem-Solving
  • Time Management
  • Problem-solving abilities
  • Excellent Communication
  • Adaptability and Flexibility
  • Strong Organizational Skills

LANGUAGES

Punjabi
Native

Timeline

ONLINE TEAM MEMBER AND FRESH SERVICE TEAM MEMBER

Woolworths
09.2023 - 06.2024

CARE WORKER

Uk caring service
05.2022 - 11.2023

CERT3 - individual support of ageing and disability

Cairns college of English and businesses
Khushdeep Kaur Sandhu