Khushdeep Singh
Dunlop,ACT
Summary
Dynamic manager with a proven track record at Aerial Capital Group, excelling in team leadership and customer service. Enhanced customer satisfaction through effective dispute resolution and strategic planning. Skilled in time management and organizational excellence, successfully implementing systems that exceed expectations and drive revenue growth.
Overview
11
11
years of professional experience
Work History
Manager
Aerial Capital Group
Fyshwick, ACT
03.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Managed senior-level personnel working in marketing and sales capacities.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Store Manager
Dominos Pizza
Dickson
07.2014 - 02.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Education
Advanced Diploma - Business Management
QIBA
Parramatta, NSW04.2016
Diploma - Business Management
ZBA
Sydney, NSW03.2015
Certificate IV - Business Management
ZBA
Sydney, NSW03.2014
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Scheduling and coordinating
- Customer relationship management
- Hiring and training
- Work Planning and Prioritization
- Organizational skills
Timeline
Manager
Aerial Capital Group
03.2022 - Current
Store Manager
Dominos Pizza
07.2014 - 02.2022
Advanced Diploma - Business Management
QIBA
Diploma - Business Management
ZBA
Certificate IV - Business Management
ZBA