Khushi Arora
Tarneit
Summary
Proven Customer Service Representative with a track record of enhancing customer satisfaction through expert resolution of conflicts, issues, and concerns. At Haveli, significantly improved loyalty and repeat business by mastering product knowledge and active listening. Skilled in data entry and call management, adept at maintaining professionalism under pressure.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Ludhiana Junction
11.2024 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Trained new personnel regarding company operations, policies and services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Receptionist
Bentleigh Day Spa
06.2024 - 11.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Customer Service Representative
Haveli
01.2024 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Advanced Diploma Of Information Technology - IT
Melbourne College of Business And Technology
Melbourne, VICSkills
- Active listening
- Customer service
- Data entry
- Computer proficiency
- Scheduling
- Call management
- Product knowledge
Languages
Punjabi
Professional Working
French
Limited Working
Timeline
Customer Service Representative
Ludhiana Junction
11.2024 - Current
Receptionist
Bentleigh Day Spa
06.2024 - 11.2024
Customer Service Representative
Haveli
01.2024 - 07.2024
Advanced Diploma Of Information Technology - IT
Melbourne College of Business And Technology
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