Khushi Joshi
Crace,ACT
Summary
Creative and enthusiastic social worker passionate about building trust and rapport with at-risk youth through non-judgmental approach, patient demeanor and compassionate interpersonal skills. Skillful in needs evaluation, treatment planning and facilitating group or individual counseling sessions.
Overview
2
2
years of professional experience
Work History
Childcare Educator
Expect A Star
Canberra, ACT
02.2023 - Current
- Enhanced children''s cognitive and social development by implementing age-appropriate activities and games.
- Promoted positive reinforcement techniques, fostering a nurturing learning environment for all children.
- Streamlined daily routines, resulting in increased efficiency and smoother classroom operations.
- Collaborated with parents to address individual child needs and discuss progress reports regularly.
Customer Service Supervisor
Woolworths
04.2022 - Current
- Lead and manage a team of customer service representatives
- Ensure exceptional service delivery and resolution of customer inquiries
- Collaborate with cross-functional departments to streamline processes and enhance the overall customer experience
- Conduct performance evaluations, provide feedback, and implement training programs
- Maintain accurate records, analyze customer feedback, and implement improvements
- Handle escalations, resolve complex issues, and foster positive customer relationships
- Uphold company policies and standards, ensuring compliance with regulations
- Identify areas for operational enhancement and contribute to strategic initiatives
- Aim to improve service quality and customer satisfaction
Youth Services Volunteer
YMCA Youth And Teen Development Center
Canberra, ACT
05.2023 - 08.2023
- Enhanced youth development by implementing engaging and interactive activities.
- Boosted community involvement through organizing volunteer events for local organizations.
- Mentored at-risk youth, providing guidance, support, and resources to help them reach their full potential.
- Implemented conflict resolution techniques maintaining a harmonious atmosphere within the program setting.
- Inspired a sense of belonging fostering a strong community spirit among participants and their families.
Education
bachelors in Social Work -
Australian Catholic University
01.2024
Certificate III in Child Care CHC30113 -
New Direction Training
KB DAV Senior Secondary School
Skills
- Trauma-Informed Care
- Conflict Resolution
- Community Outreach
- Child Welfare Services/Case Management System (CWS/CMS)
- Crisis Intervention
- Behaviour Management
- Supervision
- Risk Management
- Youth Justice
- Trauma-Informed
- Peer Relationship Building
- Education Engagement
- Family Support
- Peer Relationship Building
Timeline
Youth Services Volunteer
YMCA Youth And Teen Development Center
05.2023 - 08.2023
Childcare Educator
Expect A Star
02.2023 - Current
Customer Service Supervisor
Woolworths
04.2022 - Current
bachelors in Social Work -
Australian Catholic University
Certificate III in Child Care CHC30113 -
New Direction Training
KB DAV Senior Secondary School