Khushi Laddi
Melbourne/Burwood,VIC
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Toy Shop
Melbourn, VIC
08.2023 - 12.2023
- Collected deposits or payments and arranged for billing.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Customer Service Representative
Shoes Shop
India, Punjab
01.2023 - 06.2023
- Improved customer service wait times to mitigate complaints.
- Collected deposits or payments and arranged for billing.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Customer Service Cashier
Retail Shop
India, Punjab
08.2022 - 12.2022
- Processed credit card transactions accurately and efficiently.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
Real Estate Agent
Real Estate office
India, Punjab
02.2022 - 07.2022
- Created professional sales presentations to effectively communicate product quality and market comparisons.
- Provided guidance to clients throughout the entire buying or selling process.
- Responded promptly to client inquiries via phone or email.
Education
Bachelors - Software Engineering (Honors)
Deakin University
Burwood, VIC06-2025
Skills
- Complaint Resolution
- Data Entry
- Product Knowledge
- Call Management
- High-Energy Attitude
- Problem Resolution
- Team Development
- Payment Processing
- Customer Relations
Languages
English
Professional
Hindi
Professional
Punjabi
Professional
Timeline
Customer Service Representative
Toy Shop
08.2023 - 12.2023
Customer Service Representative
Shoes Shop
01.2023 - 06.2023
Customer Service Cashier
Retail Shop
08.2022 - 12.2022
Real Estate Agent
Real Estate office
02.2022 - 07.2022
Bachelors - Software Engineering (Honors)
Deakin University
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