Khushi Patel
Robertson
Summary
Detail-oriented Information Technology professional with hands-on experience in software development, data analysis, and project management. Proficient in programming, database management, and data visualization, complemented by ongoing pursuit of a Bachelor of Information Technology and industry-recognized certifications. Strong relationship-building skills drive sales growth through effective communication and persuasive techniques, consistently exceeding sales targets.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Representative (Part-Time)
Virgin Experience
01.2024 - Current
- Enhanced customer satisfaction by delivering personalized service and product recommendations.
- Streamlined customer bookings and queries through effective use of 3CX and Dynamics 365.
- Resolved issues efficiently, ensuring a positive customer experience throughout.
- Maintained detailed documentation of customer interactions for effective follow-up.
- Boosted sales targets through strong communication and relationship-building techniques.
Software Developer & Data Analyst (Internship)
Catalyst IT Australia
02.2025 - 11.2025
- Identified trends and inefficiencies by processing Moodle data effectively.
- Shared performance reports with senior developers to enhance system functionality.
- Improved reporting accuracy by cleaning and verifying datasets diligently.
- Resolved data inconsistencies and plugin issues through effective troubleshooting.
- Streamlined internal workflows by pinpointing and addressing inefficiencies.
QUT Connect Tent Member
Queensland University of Technology
01.2025 - 03.2025
- Enhanced student experience by welcoming and supporting newcomers during Orientation Week.
- Facilitated campus navigation and provided essential resource information to students.
- Ensured efficient daily operations by collaborating effectively with a volunteer team.
Software Engineer
Raj InfoTech
10.2022 - 11.2023
- Enhanced software systems through consistent maintenance and timely updates.
- Resolved technical queries and delivered effective training sessions to users.
- Developed comprehensive user documentation while collaborating with development teams for improvements.
Administrative Assistant
Sankalchand Patel University
08.2020 - 10.2021
- Entered and maintained data in university databases.
- Standardized raw data for consistency.
- Managed both digital and physical records.
Education
Bachelor of Information Technology -
Queensland University of Technology
Brisbane01.2025
Diploma - Computer Engineering
Gujarat Technological University
India01.2022
Higher Secondary Education - undefined
Gujarat State Education Board
India01.2019
Skills
- Programming Languages: PHP, Java, Python, JavaScript
- Web Development: HTML, CSS, Reactjs, C#, NET (ASPNET Core, Blazor, NET Framework) (basic)
- Database & Data Analysis: SQL, Excel, Power BI (basic)
- Version Control & Collaboration: Git, GitHub, Jira, Confluence, Trello
- Cloud Platforms: AWS (EC2, S3, IAM basics), Google Cloud (basic), Microsoft Azure (basic)
- Data Processing & Cleaning: Data wrangling, data validation, ETL (Extract, Transform, Load)
- Development Tools: Docker, VS Code
- Operating Systems: Linux (Ubuntu), Windows
- CRM Platforms: Salesforce, Zoho CRM
- Testing & QA: Unit testing (PHPUnit), Postman API testing, UAT (User Acceptance Testing)
- Soft Skills: Fast learner, Problem-solving, Team collaboration, Stakeholder communication
- Customer relationship building
- Interpersonal communication skills
Certification
- Amazon Web Services (AWS) Certified Cloud Practitioner- In Progress
- React Development Bootcamp - Shapeai
- Python, Data Analysis & Cybersecurity- Shapeai
Timeline
Software Developer & Data Analyst (Internship)
Catalyst IT Australia
02.2025 - 11.2025
QUT Connect Tent Member
Queensland University of Technology
01.2025 - 03.2025
Sales Representative (Part-Time)
Virgin Experience
01.2024 - Current
Software Engineer
Raj InfoTech
10.2022 - 11.2023
Administrative Assistant
Sankalchand Patel University
08.2020 - 10.2021
Diploma - Computer Engineering
Gujarat Technological University
Higher Secondary Education - undefined
Gujarat State Education Board
Bachelor of Information Technology -
Queensland University of Technology