Khushi Srivastava
Sunbury
Summary
Experienced and results-driven professional with1.5 years in the food service industry, including a year of experience as a manager. Skilled in leading teams, optimizing operations, and delivering exceptional customer service. Proficient in staff training, compliance with safety standards, and driving performance in fast-paced environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Manager
McDonald's
01.2024 - Current
- Supervised daily operations, ensuring smooth workflows during high-traffic periods
- Trained and mentored team members to enhance performance and uphold company standards
- Ensured compliance with food safety and hygiene protocols to maintain health standards
- Managed customer relations, handling complaints and ensuring satisfaction
- Delegated tasks effectively and supported team morale, fostering a positive work environment
Crew Member
McDonald's
02.2023 - 01.2024
- Delivered high-quality food preparation and mastered grill operations
- Maintained cleanliness and organization of the kitchen and food prep areas
- Collaborated with team members to ensure timely and accurate order delivery
Education
Swinburne University of Technology
Melbourne, VICSkills
- Team Leadership & Training
- Food Safety & Hygiene Management
- Customer Service Excellence
- Grill Operations & Kitchen Management
- Conflict Resolution & Problem Solving
- Time Management & Workflow Optimization
Certification
- Barista Training : Proficient in beverage preparation and coffee-making.
- Leadership Transition Training : Successfully transitioned to a managerial role.
- Fire Safety Training : Certified in fire prevention and emergency handling.
- First Aid Training : Skilled in providing basic first aid in workplace scenarios.
- Grill Master Recognition : Awarded a badge during the annual inspection for running great restaurant vision(RGRV)
Timeline
Shift Manager
McDonald's
01.2024 - Current
Crew Member
McDonald's
02.2023 - 01.2024
Swinburne University of Technology
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