Khushpreet Kaur
Runcorn/ Brisbane
Summary
Dynamic Customer Service Representative with a proven track record at United Petroleum and BP Fuel Station, enhancing customer satisfaction and streamlining service processes. Skilled in complaint resolution and Microsoft Excel, adept at improving team productivity and client relations. Achieved significant improvements in customer service ratings through effective coordination and positive professional interactions.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
United Petroleum
01.2025 - Current
- Responded to customer requests for products, services, and company information.
- Sought ways to improve processes and services provided.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Delivered prompt service to prioritize customer needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Customer Service Representative
BP Fuel Station
07.2024 - 01.2025
- Responded to customer requests for products, services, and company information.
- Sought ways to improve processes and services provided.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
Education
Certificate III - Painting And Decoration
Peach Institute
Mater Hill, QLD04-2026
Skills
- Scheduling
- Complaint resolution
- Account updating
- Call escalation
- Customer service
- Tracking complaints
- Coordination
- Client relations
- Microsoft Excel
- Time management
- Computer proficiency
- Positive and professional
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
United Petroleum
01.2025 - Current
Customer Service Representative
BP Fuel Station
07.2024 - 01.2025
Certificate III - Painting And Decoration
Peach Institute
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