KHUZAIMAH BINTI ABDULLAH
DANDENONG ,VIC
Summary
Adept at enhancing customer satisfaction and streamlining operations, I leveraged my excellent navigation and communication skills at Uber Australia Holding Pty Ltd to significantly boost repeat business. My proactive approach to vehicle maintenance and passenger safety ensured top-tier service, establishing strong customer relationships and maintaining a clean driving record.
Overview
29
29
years of professional experience
Work History
Uber Driver
Uber Australia Holding Pty Ltd
2024.05 - Current
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.
- Boosted earnings through efficient route planning and strategic scheduling of rides.
- Kept meticulous records of mileage, expenses, and maintenance tasks for accurate reporting purposes.
- Adhered to all safety regulations and traffic laws while driving.
- Handled emergency situations calmly and efficiently, contacting appropriate authorities when necessary.
- Managed time effectively, juggling multiple ride requests during peak hours for maximum efficiency.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Expanded knowledge of local attractions and points of interest to better assist passengers with recommendations or directions when requested.
Grab Driver Partner
GRAB DRIVER CENTRE AXIS
2018.08 - 2024.03
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
- Reduced fuel consumption through strategic route planning and efficient driving techniques.
- Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
- Drove safely in various weather and road conditions to avoid accidents.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Generated consistent referrals and repeat business by providing friendly and fast service.
Production Clerk / General Clerk
UNISEM (M) BERHAD
2009.09 - 2013.12
- Managed documentation for work orders, ensuring completeness and accuracy in record keeping.
- Supported quality control efforts by adhering to standard operating procedures and reporting deviations promptly.
- Coordinated with multiple departments for smooth production flow and faster product delivery.
- Provided valuable input during new product development phases, helping minimize production delays or setbacks.
- Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the company.
- Established strong relationships with key suppliers, fostering collaboration and open communication channels.
- Enhanced production efficiency by streamlining processes and implementing new systems.
- Contributed to increased output by identifying bottlenecks and suggesting process improvements.
- Maximized resource utilization by optimizing workflows, leading to a reduction in operational costs.
- Ensured compliance with safety regulations, promoting a safe working environment for all employees.
- Played a key role in enhancing overall equipment effectiveness through proactive maintenance planning and coordination.
- Assisted management with long-term capacity planning activities based on historical trends and future projections.
- Contributed to an increase in customer satisfaction scores through consistent adherence to product quality standards and specifications.
- Improved employee training programs, resulting in higher productivity levels among team members.
- Reduced waste by conducting regular audits to identify areas for improvement.
- Expedited issue resolution by effectively communicating with relevant stakeholders during periods of high demand or crisis situations.
- Assisted in maintaining accurate inventory records, ensuring timely procurement of materials.
- Facilitated on-time delivery of products through efficient scheduling and resource allocation.
- Leveraged data analysis skills to monitor performance metrics, driving informed decision-making processes within the organization.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Planned production schedules, taking employee production rates, company needs and seasonal changes into account.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Forecasted production schedules and adjusted plans to accommodate changes in demand.
- Collaborated with cross-functional teams to align production plans with customer requirements.
- Devised and implemented efficient processes for production tracking and inventory control.
- Prepared and maintained comprehensive production reports to highlight production developments for management review.
- Created and implemented tracking systems to monitor progress and meet deadlines.
- Developed and maintained automated tracking systems, hard copy files and records to enhance office workflows.
- Supported team members with various administrative tasks, contributing to a well-functioning office environment.
- Ensured confidentiality of sensitive information by adhering to company policies regarding document handling procedures and data protection protocols.
- Improved data accuracy by diligently maintaining records and updating information in databases.
- Increased efficiency by cross-training in various administrative roles for better coverage during absences or high-demand periods.
- Contributed to a positive work environment through excellent interpersonal skills and collaborative teamwork efforts.
- Boosted productivity with adept multitasking abilities while maintaining a high level of organization across all tasks performed simultaneously.
- Coordinated meetings and appointments for staff members, ensuring effective time management and communication within the team.
- Examined documents and materials, recorded changes in data and determined proper indexing or processing tasks to support office filing procedures.
- Typed letters, e-mails, memorandums and other documents and submitted work to originating staff member for review, changes and approval.
- Assisted staff with office supplies requests, verified receipts with orders and reconciled charges to facilitate supply inventory.
- Expedited document processing by skillfully utilizing office equipment such as scanners, copiers, and fax machines.
- Provided exceptional support during company audits by organizing necessary documentation and assisting auditors as needed.
- Decreased errors in documents through thorough proofreading prior to distribution or submission internally or externally.
- Completed and delivered requests for photocopying, printing, scanning or faxing and regularly maintained and serviced equipment to reduce workflow disruptions.
Astro Sales Advisor
ASTRO
2006.09 - 2008.07
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Coordinated effectively with other departments such as marketing and logistics to ensure seamless operations during busy periods.
- Created customized solutions for clients'' unique needs, resulting in enhanced customer loyalty.
- Developed long-lasting client relationships by providing exceptional customer service.
- Conducted regular follow-ups with clients, ensuring continued satisfaction and generating future business opportunities.
- Contributed to a positive work environment by mentoring junior staff members on best practices in salesmanship, fostering a culture of continuous improvement.
- Responded to in-person and telephone requests for information about company offerings.
- Participated actively in weekly sales meetings, sharing insights from personal experiences that contributed to team success.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Cultivated strong relationships with industry influencers, elevating brand reputation within the marketplace.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Set and achieved company defined sales goals.
- Presented professional image consistent with company's brand values.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Informed customers of promotions to increase sales productivity and volume.
- Built relationships with customers and community to promote long term business growth.
- Recorded accurate and efficient records in customer database.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Trained new employees on customer service, money handling and organizing strategies.
Receptionist
CLEARWATER GOLF CLUB
2004.03 - 2005.12
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Maintained visitor log for entering and leaving facility for security purposes.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Collected Type payments, processed transactions and updated relevant records.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
General Office Clerk
CSI CORPORATION SDN BHD
1999.12 - 2003.12
- Maintained confidentiality while handling sensitive information across various departments within the organization.
- Streamlined communication processes by managing correspondence, emails, and phone calls in a timely manner.
- Updated company databases regularly to ensure accurate employee contact information was readily available when needed.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Assisted in the preparation of reports and presentations, ensuring accuracy and professional presentation.
- Leveraged software applications such as Microsoft Office Suite to complete assigned tasks quickly.
- Facilitated smooth office functioning through effective inventory management of office supplies and equipment.
- Managed incoming mail, ensuring proper distribution to relevant departments or personnel.
- Spearheaded file archiving initiatives, digitizing paper records for easy retrieval and improved data security measures.
- Contributed to team collaboration by participating in staff meetings and assisting with various projects as needed.
- Supported daily operations with tasks such as data entry, photocopying, scanning, and faxing.
- Enhanced office efficiency by organizing and maintaining filing systems for essential documents.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Delivered clerical support by handling range of routine and special requirements.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Processed incoming and outgoing mail and packages according to established procedures.
- Edited and proofread documents for accuracy and completeness.
- Purchased and maintained office supplies.
- Compiled and analyzed data to produce reports.
General Clerk
TFP PRECISION SDN BHD
1996.01 - 1999.08
- Supported team members with various administrative tasks, contributing to a well-functioning office environment.
- Assisted with financial tasks including invoice processing, expense tracking, and budget preparation to maintain accurate financial records.
- Improved data accuracy by diligently maintaining records and updating information in databases.
- Ensured confidentiality of sensitive information by adhering to company policies regarding document handling procedures and data protection protocols.
- Maintained supplies inventory by regularly checking stock levels and placing orders when necessary to prevent shortages.
- Contributed to a positive work environment through excellent interpersonal skills and collaborative teamwork efforts.
- Coordinated meetings and appointments for staff members, ensuring effective time management and communication within the team.
- Examined documents and materials, recorded changes in data and determined proper indexing or processing tasks to support office filing procedures.
- Greeted visitors and answered incoming telephone calls and assisted or directed visitor or caller to appropriate individual or office to foster pleasant service experience.
- Processed incoming correspondence, assembled and distributed notices, letters and other materials and created and maintained files to promote efficient flow of communication.
- Typed letters, e-mails, memorandums and other documents and submitted work to originating staff member for review, changes and approval.
- Expedited document processing by skillfully utilizing office equipment such as scanners, copiers, and fax machines.
- Provided exceptional support during company audits by organizing necessary documentation and assisting auditors as needed.
- Completed and delivered requests for photocopying, printing, scanning or faxing and regularly maintained and serviced equipment to reduce workflow disruptions.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Facilitated smooth office operations by maintaining updated calendars for conference rooms bookings and events coordination.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Managed tax drawers, resolved variances and filed company receipts.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Input data into spreadsheets and databases.
- Assisted with onboarding of new employees.
- Created and maintained detailed records of all office activities.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Processed incoming and outgoing mail and packages according to established procedures.
- Coordinated and scheduled meetings and appointments.
- Purchased and maintained office supplies.
- Compiled and analyzed data to produce reports.
- Edited and proofread documents for accuracy and completeness.
- Monitored and tracked budgets and expenses.
Education
Diploma In Business And Management - Business Administration And Management
Ungku Omar Polytechnic
Ipoh, Perak,Malaysia 01.2012
SPM (Malaysian Certificate Of Education) -
SMK GUNUNG RAPAT IPOH
Gunung Rapat, Ipoh, Perak, Malaysia 11.1993
Skills
- Schedule Management
- Excellent navigation
- Customer Service
- Patience and understanding
- Passenger transportation
- Vehicle Maintenance
- Local knowledge
- Customer Engagement
- Safe Driving
- Route Planning
- Time Management
- Defensive Driving
- Passenger Safety
- Dependable and Trustworthy
- Dependable and reliable
- Effective communication skills
- Customer-Oriented
- Traffic Laws and Regulations
- Customer Relationships
- Safe Driving Practices
- Passenger Assistance
- Understands local routes
- Communication and Interpersonal Skills
- Attention to Detail
- Customer Support
- Licensing Requirements
- Special Needs Passengers
- Strong Working Relationships
- Fluent in English
- Mileage and Service Logs
- Document Management
- Valid Driver's License
- Clean Driving Record
- Efficiency and Time Management
- Log Book Maintenance
- Commercial driving
- Safety-focused
- Service Calls
- Hotel and Restaurant Recommendations
- Database Updating
- Transportation Coordination
- Commercial Driving Experience
Languages
Malay
Elementary
English
Limited Working
Timeline
Uber Driver
Uber Australia Holding Pty Ltd
2024.05 - Current
Grab Driver Partner
GRAB DRIVER CENTRE AXIS
2018.08 - 2024.03
Production Clerk / General Clerk
UNISEM (M) BERHAD
2009.09 - 2013.12
Astro Sales Advisor
ASTRO
2006.09 - 2008.07
Receptionist
CLEARWATER GOLF CLUB
2004.03 - 2005.12
General Office Clerk
CSI CORPORATION SDN BHD
1999.12 - 2003.12
General Clerk
TFP PRECISION SDN BHD
1996.01 - 1999.08
Diploma In Business And Management - Business Administration And Management
Ungku Omar Polytechnic
SPM (Malaysian Certificate Of Education) -
SMK GUNUNG RAPAT IPOH