KHUZAIMAH BINTI ABDULLAH
DANDENONG ,VIC
Summary
Adept at enhancing customer satisfaction and streamlining operations, I leveraged my excellent navigation and communication skills at Uber Australia Holding Pty Ltd to significantly boost repeat business. My proactive approach to vehicle maintenance and passenger safety ensured top-tier service, establishing strong customer relationships and maintaining a clean driving record.
Overview
29
29
years of professional experience
Work History
Uber Driver
Uber Australia Holding Pty Ltd
Melbourne, VIC
05.2024 - Current
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.
- Boosted earnings through efficient route planning and strategic scheduling of rides.
- Kept meticulous records of mileage, expenses, and maintenance tasks for accurate reporting purposes.
- Adhered to all safety regulations and traffic laws while driving.
- Handled emergency situations calmly and efficiently, contacting appropriate authorities when necessary.
- Managed time effectively, juggling multiple ride requests during peak hours for maximum efficiency.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Expanded knowledge of local attractions and points of interest to better assist passengers with recommendations or directions when requested.
Grab Driver Partner
GRAB DRIVER CENTRE AXIS
PETALING JAYA, SELANGOR, MALAYSIA
08.2018 - 03.2024
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
- Reduced fuel consumption through strategic route planning and efficient driving techniques.
- Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
- Drove safely in various weather and road conditions to avoid accidents.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Generated consistent referrals and repeat business by providing friendly and fast service.
Production Clerk / General Clerk
UNISEM (M) BERHAD
Simpang Pulai, Ipoh, Perak, Malaysia
09.2009 - 12.2013
- Managed documentation for work orders, ensuring completeness and accuracy in record keeping.
- Supported quality control efforts by adhering to standard operating procedures and reporting deviations promptly.
- Coordinated with multiple departments for smooth production flow and faster product delivery.
- Provided valuable input during new product development phases, helping minimize production delays or setbacks.
- Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the company.
- Established strong relationships with key suppliers, fostering collaboration and open communication channels.
- Enhanced production efficiency by streamlining processes and implementing new systems.
- Contributed to increased output by identifying bottlenecks and suggesting process improvements.
- Maximized resource utilization by optimizing workflows, leading to a reduction in operational costs.
- Ensured compliance with safety regulations, promoting a safe working environment for all employees.
- Played a key role in enhancing overall equipment effectiveness through proactive maintenance planning and coordination.
- Assisted management with long-term capacity planning activities based on historical trends and future projections.
- Contributed to an increase in customer satisfaction scores through consistent adherence to product quality standards and specifications.
- Improved employee training programs, resulting in higher productivity levels among team members.
- Reduced waste by conducting regular audits to identify areas for improvement.
- Expedited issue resolution by effectively communicating with relevant stakeholders during periods of high demand or crisis situations.
- Assisted in maintaining accurate inventory records, ensuring timely procurement of materials.
- Facilitated on-time delivery of products through efficient scheduling and resource allocation.
- Leveraged data analysis skills to monitor performance metrics, driving informed decision-making processes within the organization.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Planned production schedules, taking employee production rates, company needs and seasonal changes into account.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Forecasted production schedules and adjusted plans to accommodate changes in demand.
- Collaborated with cross-functional teams to align production plans with customer requirements.
- Devised and implemented efficient processes for production tracking and inventory control.
- Prepared and maintained comprehensive production reports to highlight production developments for management review.
- Created and implemented tracking systems to monitor progress and meet deadlines.
- Developed and maintained automated tracking systems, hard copy files and records to enhance office workflows.
- Supported team members with various administrative tasks, contributing to a well-functioning office environment.
- Ensured confidentiality of sensitive information by adhering to company policies regarding document handling procedures and data protection protocols.
- Improved data accuracy by diligently maintaining records and updating information in databases.
- Increased efficiency by cross-training in various administrative roles for better coverage during absences or high-demand periods.
- Contributed to a positive work environment through excellent interpersonal skills and collaborative teamwork efforts.
- Boosted productivity with adept multitasking abilities while maintaining a high level of organization across all tasks performed simultaneously.
- Coordinated meetings and appointments for staff members, ensuring effective time management and communication within the team.
- Examined documents and materials, recorded changes in data and determined proper indexing or processing tasks to support office filing procedures.
- Typed letters, e-mails, memorandums and other documents and submitted work to originating staff member for review, changes and approval.
- Assisted staff with office supplies requests, verified receipts with orders and reconciled charges to facilitate supply inventory.
- Expedited document processing by skillfully utilizing office equipment such as scanners, copiers, and fax machines.
- Provided exceptional support during company audits by organizing necessary documentation and assisting auditors as needed.
- Decreased errors in documents through thorough proofreading prior to distribution or submission internally or externally.
- Completed and delivered requests for photocopying, printing, scanning or faxing and regularly maintained and serviced equipment to reduce workflow disruptions.
Astro Sales Advisor
ASTRO
Ipoh, Perak, Malaysia
09.2006 - 07.2008
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Coordinated effectively with other departments such as marketing and logistics to ensure seamless operations during busy periods.
- Created customized solutions for clients'' unique needs, resulting in enhanced customer loyalty.
- Developed long-lasting client relationships by providing exceptional customer service.
- Conducted regular follow-ups with clients, ensuring continued satisfaction and generating future business opportunities.
- Contributed to a positive work environment by mentoring junior staff members on best practices in salesmanship, fostering a culture of continuous improvement.
- Responded to in-person and telephone requests for information about company offerings.
- Participated actively in weekly sales meetings, sharing insights from personal experiences that contributed to team success.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Cultivated strong relationships with industry influencers, elevating brand reputation within the marketplace.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Set and achieved company defined sales goals.
- Presented professional image consistent with company's brand values.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Informed customers of promotions to increase sales productivity and volume.
- Built relationships with customers and community to promote long term business growth.
- Recorded accurate and efficient records in customer database.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Trained new employees on customer service, money handling and organizing strategies.
Receptionist
CLEARWATER GOLF CLUB
Batu Gajah, Ipoh, Perak, Malaysia
03.2004 - 12.2005
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Maintained visitor log for entering and leaving facility for security purposes.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Collected Type payments, processed transactions and updated relevant records.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
General Office Clerk
CSI CORPORATION SDN BHD
Simpang Pulai, Ipoh, Perak, Malaysia
12.1999 - 12.2003
- Maintained confidentiality while handling sensitive information across various departments within the organization.
- Streamlined communication processes by managing correspondence, emails, and phone calls in a timely manner.
- Updated company databases regularly to ensure accurate employee contact information was readily available when needed.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Assisted in the preparation of reports and presentations, ensuring accuracy and professional presentation.
- Leveraged software applications such as Microsoft Office Suite to complete assigned tasks quickly.
- Facilitated smooth office functioning through effective inventory management of office supplies and equipment.
- Managed incoming mail, ensuring proper distribution to relevant departments or personnel.
- Spearheaded file archiving initiatives, digitizing paper records for easy retrieval and improved data security measures.
- Contributed to team collaboration by participating in staff meetings and assisting with various projects as needed.
- Supported daily operations with tasks such as data entry, photocopying, scanning, and faxing.
- Enhanced office efficiency by organizing and maintaining filing systems for essential documents.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Delivered clerical support by handling range of routine and special requirements.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Processed incoming and outgoing mail and packages according to established procedures.
- Edited and proofread documents for accuracy and completeness.
- Purchased and maintained office supplies.
- Compiled and analyzed data to produce reports.
General Clerk
TFP PRECISION SDN BHD
Gopeng, Perak, Malaysia
01.1996 - 08.1999
- Supported team members with various administrative tasks, contributing to a well-functioning office environment.
- Assisted with financial tasks including invoice processing, expense tracking, and budget preparation to maintain accurate financial records.
- Improved data accuracy by diligently maintaining records and updating information in databases.
- Ensured confidentiality of sensitive information by adhering to company policies regarding document handling procedures and data protection protocols.
- Maintained supplies inventory by regularly checking stock levels and placing orders when necessary to prevent shortages.
- Contributed to a positive work environment through excellent interpersonal skills and collaborative teamwork efforts.
- Coordinated meetings and appointments for staff members, ensuring effective time management and communication within the team.
- Examined documents and materials, recorded changes in data and determined proper indexing or processing tasks to support office filing procedures.
- Greeted visitors and answered incoming telephone calls and assisted or directed visitor or caller to appropriate individual or office to foster pleasant service experience.
- Processed incoming correspondence, assembled and distributed notices, letters and other materials and created and maintained files to promote efficient flow of communication.
- Typed letters, e-mails, memorandums and other documents and submitted work to originating staff member for review, changes and approval.
- Expedited document processing by skillfully utilizing office equipment such as scanners, copiers, and fax machines.
- Provided exceptional support during company audits by organizing necessary documentation and assisting auditors as needed.
- Completed and delivered requests for photocopying, printing, scanning or faxing and regularly maintained and serviced equipment to reduce workflow disruptions.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Facilitated smooth office operations by maintaining updated calendars for conference rooms bookings and events coordination.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Managed tax drawers, resolved variances and filed company receipts.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Input data into spreadsheets and databases.
- Assisted with onboarding of new employees.
- Created and maintained detailed records of all office activities.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Processed incoming and outgoing mail and packages according to established procedures.
- Coordinated and scheduled meetings and appointments.
- Purchased and maintained office supplies.
- Compiled and analyzed data to produce reports.
- Edited and proofread documents for accuracy and completeness.
- Monitored and tracked budgets and expenses.
Education
Diploma In Business And Management - Business Administration And Management
Ungku Omar Polytechnic
Ipoh, Perak,Malaysia 01.2012
SPM (Malaysian Certificate Of Education) -
SMK GUNUNG RAPAT IPOH
Gunung Rapat, Ipoh, Perak, Malaysia 11.1993
Skills
- Schedule Management
- Excellent navigation
- Customer Service
- Patience and understanding
- Passenger transportation
- Vehicle Maintenance
- Local knowledge
- Customer Engagement
- Safe Driving
- Route Planning
- Time Management
- Defensive Driving
- Passenger Safety
- Dependable and Trustworthy
- Dependable and reliable
- Effective communication skills
- Customer-Oriented
- Traffic Laws and Regulations
- Customer Relationships
- Safe Driving Practices
- Passenger Assistance
- Understands local routes
- Communication and Interpersonal Skills
- Attention to Detail
- Customer Support
- Licensing Requirements
- Special Needs Passengers
- Strong Working Relationships
- Fluent in English
- Mileage and Service Logs
- Document Management
- Valid Driver's License
- Clean Driving Record
- Efficiency and Time Management
- Log Book Maintenance
- Commercial driving
- Safety-focused
- Service Calls
- Hotel and Restaurant Recommendations
- Database Updating
- Transportation Coordination
- Commercial Driving Experience
Languages
Malay
Elementary
English
Limited Working
Timeline
Uber Driver
Uber Australia Holding Pty Ltd
05.2024 - Current
Grab Driver Partner
GRAB DRIVER CENTRE AXIS
08.2018 - 03.2024
Production Clerk / General Clerk
UNISEM (M) BERHAD
09.2009 - 12.2013
Astro Sales Advisor
ASTRO
09.2006 - 07.2008
Receptionist
CLEARWATER GOLF CLUB
03.2004 - 12.2005
General Office Clerk
CSI CORPORATION SDN BHD
12.1999 - 12.2003
General Clerk
TFP PRECISION SDN BHD
01.1996 - 08.1999
Diploma In Business And Management - Business Administration And Management
Ungku Omar Polytechnic
SPM (Malaysian Certificate Of Education) -
SMK GUNUNG RAPAT IPOH