Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

KHYATI PUROHIT

Colebee,NSW

Summary

With 20+ years of experience in management, WHSE, injury management, finances, problem solving, services sector, and consumer psychology, I bring extensive knowledge and expertise to the table. Tertiary qualifications in multiple disciplines have equipped with a diverse skill set that spans various industries. Throughout career, have worked in 11 different industries, including transport, banking, logistics, medical, training, warehouse, manufacturing, machinery, NDIS, ICARE, insurance, and high-risk driving. As a dynamic individual with hands-on experience and a talent for navigating challenges, known for strong problem-solving skills and a proactive approach to new tasks. Adaptability, creativity, and a results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals in any role undertaken.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Senior Advisor WHS Risk

Service NSW
06.2024 - Current
  • Lead change management initiatives to improve organizational effectiveness and support long-term growth objectives.
  • Lead the delivery of key work health and safety initiatives and programs across organisation of around 7000 employees all over the NSW, including improving the safety culture.
  • Delivering Work Health Safety strategy, systems, and projects and Wellbeing Policy.
  • Lead and influence work health and safety practices to assist the Service NSW to meet its legislative responsibilities and strategic priorities.
  • Collaborate with internal and external partners like Department of Customer Service (DCS), NSW Property and Development (NSWPD), Transport of NSW (TFNSW), Revenue NSW, Telco, ICare and Safework NSW.
  • Gap Review of current policies and safe work procedures for Driver Safety and Wellbeing in Disaster Preparedness and Recovery.
  • Audit Safe driving procedures and policies for employees who drive for work as part of their role and responsibilities in Business Bureau, Operations Centre, Mobile Service Units, Driver Testers, Physical Security team and Property and Facilities team.
  • Leading the Psychosocial risk assessment by identifying the risks and hazards through business area focus groups and reviewing the current controls and exploring the treatments and residual risk rating.
  • Conducting the Job family analysis and investigate the current work design to understand the Psychosocial risks and hazards due to the inherent requirements of the role and the Environmental, Organisational, Personal and other factors.
  • Manage the delivery of efficient services and programs to support the health, safety and wellbeing needs and meet project requirements and parameters.
  • Lead the Consultation project to formalise a structure with safety champions, HSRs and Safety Committee and establish clear lines of communication to address any WHS issue and have a WHS resolution policy.
  • Conduct Incident investigations into Psychological injuries and provide advice and consult with Injury management team and departmental leaders.
  • Analyse Training gaps to enhance the culture and capability within SNSW and consult with P&C.
  • Implemented risk mitigation measures through careful assessment of potential threats associated with various projects or initiatives, minimizing negative impacts on overall business performance.
  • Mentored junior advisors, fostering professional development and enhancing overall team performance.
  • Optimized resource allocation by analyzing data trends and adjusting budgets accordingly, maximizing profitability without compromising service quality or customer satisfaction.
  • Participated in industry conferences and networking events as a company representative, expanding brand recognition within the marketplace.

Injury Management Advisor

Catholic Schools of Parramatta Dioceses
03.2024 - 06.2024
  • There are 83 schools in the Parramatta Dioceses, and around 5500 teachers and school staff
  • Managing sensitive matters and supporting teachers and school staff to return to their pre-injury duties
  • Work within broad range case management, compensation, rehabilitation and people management
  • Develop, implement and monitor return to work strategies to facilitate an employee's early and safe return to work and ensure compliance with relevant work health and safety, workers compensation and injury management legislation and departmental policy and procedures, particularly those of a complex and/or psychological nature
  • Provide timely specialist advice and information to support employees, workplace managers and departmental officers on health and wellbeing matters to support the implementation of departmental programs and initiatives to ensure compliance with injury management responsibilities, departmental and legislative requirements
  • Build and maintain effective relationships with key internal and external stakeholders to facilitate service delivery and improve injury management outcomes, including collaborating with the P&C Departments to effectively manage return to work cases and participation in claims reviews with the Insurers
  • Monitoring and reporting on the performance of rehabilitation providers to ensure service delivery standards and meet return to work outcomes
  • Ability to express thoughts clearly and succinctly, both orally and in writing including effectively presenting information and writing and comprehending business and medical correspondence
  • Ability to remain objective and impartial, assertive balanced by strong emotional intelligence
  • Effectively and efficiently manage a caseload of injury management cases and report on performance against specified targets
  • Prepare accurate and timely reports, submissions and responses to relevant correspondence with regard to injury management and return to work
  • Manage injury management and return to work records in line with departmental policy and procedures
  • Managing competing demands by the various stakeholders and ensuring that high risk matters are assessed as a priority and in a timely manner to deliver a professional, consistent and reliable approach to customer service
  • Maintaining knowledge and understanding of all the current legislative developments pertaining to Work health and safety and worker's compensation.
  • Collaborating with the Health and Safety team to work towards prevention of trip/fall/slip injuries and incidents, which is the number one cause of claims.
  • Visiting schools and providing support to teachers and principals navigate the RTW suitable duties and management of Recover at Work program
  • Conducting Medical case conferences with the NTD and NTS, to understand the barriers and implement measures to support the IW further.

Safety and Facilities Manager

Officeworks
11.2022 - 03.2023
  • Officeworks has two warehouse and logistic sites in NSW
  • Lead CFC x 2 ( Customer Fulfilment Centre ) Safety and Facilities operations of two NSW sites of Supply Chain Division
  • Build positive Safety Culture based on the Switch On model adopted from Actura
  • Implement and monitor Officeworks safety requirements and compliance lead by the National Safety Team
  • Inspect control measures to monitor new variables and minimise hazards using Lean 6S
  • Facilitate training and refresher for Customer Fulfilment Centre Teams across two sites
  • Planning decisions for implementing controls that impact medium term to greater than annual impact
  • Advice and support CFC operations Team to achieve Quality Assurance Vs Quality Control
  • Contribute and Inspect the Supply Chain of Responsibility (CoR) strategy
  • Ensure compliance documents and WHS management System are in place as per the Safe Work Regulations
  • Create SWPs and surveys for all process paths and operations by identifying and assessing the risks
  • Create Audit Framework and policies and guidelines to maintain safety standards
  • Audit Safety processes and culture on a quarterly basis through consultation and collaboration with all reporting channels
  • Investigate all incidents and write reports and introduce control measures as per the Hierarchy
  • Conduct and review risk assessments using ICAM and assist the National Project Manager and Continuous Improvement Manager
  • Lead Injury and incident investigations and assist in injury management and Return to Work programs
  • Weekly wellbeing check ins with all team members and building on resilience by identifying areas with poor support
  • Provide support to the internal and external regulator audit programs with the National Safety Team
  • Understanding the Human factor in HSE and assessing the Psychosocial Hazards based on the evolving NeuroScience in workplace health and safety education
  • Professional development with continuous learning and adapting approach and creating meaningful partnerships to achieve Safety As Way Of Life.

NSW HSE Officer

Allied Pinnacle
04.2022 - 11.2022
  • Allied Pinnacle is a (FMCG) food manufacturing company and the NSW factory site consists of two Bakeries, three mills and one warehouse
  • Develop and implement continuous improvement safety strategies to ensure all processes are up to date
  • Manage and coordinate Return to Work requirements and Worker's Compensation claims
  • Consult and engage with employees to drive positive safety culture and drive safety processes
  • Ensure compliance with relevant WHS and Environment legislation and Allied Pinnacle safety policies
  • Facilitate regular HSE meetings and training
  • Perform safety audits and on-site investigations to correct any potential hazards and safety equipment
  • Develop, improve and deliver Internal Programs and Communication
  • E.g., HSEQ Inductions, Manual Handling, etc
  • Review risk assessments under consultation with staff regarding new equipment or methods of work
  • Manage incident processes and outcomes to ensure that the reported incidents are maintained, investigated and closed on a timely basis
  • Celebrate safety achievements
  • Assist relevant departments regarding development of SOPs with work instructions and visual aids
  • Review of Contractor documentation to ensure they meet requirements
  • Coordinate and liaise with internal & external suppliers including fire protection equipment, evacuation plans and first aiders
  • Participate in HSE Risk Management and Occupational Safety Risk Assessment
  • Provide necessary support to ensure that HSE plans, and procedures are developed and implemented throughout the 6 sites - Kingsgrove, Minto, Picton, Taren Point, Cowra and Tamworth
  • Manage and participate in new processes and procedures identify safety criticalities and environmental sensitive areas and design mitigation measures; according to EPA ( Environmental protection ) consents and DPE ( Department of Planning) guidelines and audits
  • Assist the Project engineering and management teams in the Risk Management process (i.e., HAZOP, HAZID, Hazard and Effect Management Process, Risk Assessment, etc.);

Case management Specialist

EML - Mutual Benefits
12.2021 - 03.2022
  • Manage portfolio of 65 Corporate worker's compensation claims for Woolies, mining company, Myers, Qantas, HCF
  • Service- orientated approach that is focused on early intervention and the interests of workers and employers with the claim exposure to align with estimation and premium calculations
  • Identify Claims major risks by assessing tools like leading indicators, estimate trends, ODG guidelines
  • Pro-actively and effectively manage claims, including disability management aspects of my portfolio of claims within the Worker's Compensation legislation or safe work NSW, SIRA policy and achieve compliance with the performance measures
  • Manage ICARE Workers Compensation and Personal Injury Claims Management within my Portfolio; help people get their lives back through ongoing support during their most vulnerable time of life and return to work journey following SIRA
  • Ensure that active and timely intervention occurs to improve recovery and return to work outcomes with focus on health and wellbeing
  • Provide workers compensation advice to stakeholders such as workers, employers, doctors, specialists, rehabilitation providers
  • Assist the worker and employer with the claim process and providing support in the completion of relevant documents to ensure timely access to required services to support return to work and injury recovery
  • Pro-actively proceed with appropriate case management to achieve the optimum outcome of early sustainable and affordable return to work for workers with reasonable claim costs
  • An empathetic, resilient, and motivational approach to provide customer centric support
  • A driven professional with highly developed complex written and verbal communication skills, outstanding organisational and coordination skills
  • Strong internal and external stakeholder engagement and management with a view to achieve mutual benefits.

Motor Claims Clients Manager

Hollard Insurance
07.2021 - 12.2021
  • Driving performance across Key metrics of the motor insurance claims, investigating, assessing and repair process
  • Demonstrating complex negotiation skills that results in maximum retention of company revenue
  • Investigating auto injury and loss claims for Fraud and ensuring data accuracy of sensitive materials and reporting potential fraudulent claims
  • Identifying ongoing improvement opportunities to better leverage the repairer network in tandem with the repairer advisory team
  • Ensuring desired outcomes/understanding business drivers etc
  • Are undertaken for underperforming suppliers, team members and other contributing teams
  • Working with Technical Assessing Coaches to ensure assessors compliance with assessing policies and procedures
  • Balancing issues of cost, quality, and timeliness with the customer at the centre of the decision making
  • Ensuring decision making and actions of the team contribute to achievement of cost targets where applicable
  • Recognize trends in financial performance through supplier behaviour.

Bus Driver

Transdev - Veolia
05.2021 - 07.2021
  • Routes championed M91, M92 and M90
  • Operate Transdev buses with strict safety compliance RTD policies, directives, procedures, and all traffic laws
  • Following the NHVR and CoR
  • Conduct an internal and external visual inspection of buses by pre-testing all equipment, safety devices and bus controls
  • Safely, courteously, and efficiently transport individuals on scheduled routes throughout the city by utilising defensive and assertive driving techniques
  • Provide outstanding customer service to all passengers embarking and disembarking the bus and answer all transit related questions
  • Boarding and deboarding passengers by operating passenger accessibility lifts and securing disabled passengers and passengers with prams and elderly passengers with shopping trolleys
  • Apply transportation - public transport skills and knowledge to keep passengers safe and help them make their journey
  • Operate buses in line with DOT regulations and logistics management
  • Acquiring DA and class B licence upgrade, keeping up to date with road and traffic laws and changing traffic conditions as per scheduled roadwork or rail work.

Warehouse Associate - Forklift high reach driver night shift

Amazon
07.2020 - 05.2021
  • Accountable for stowing a wide variety of products quickly and accurately to facilitate prompt picking and transportation from the warehouse to the satisfied customers
  • Ensuring safety and well-being of fellow LO drivers and working as a Team to ensure Quality and efficiency in everything we do
  • Commended for positive work attitude and best stow person following the Amazon guidelines - TOOLBARS and ASIN progression
  • Preserving the cleanliness and organisation of work areas in and around gigantic warehouses - BWU1 - Building B and A
  • Actively seek partnerships and increase my capabilities and knowledge through cross training at Receive, Problem Solving and WHS
  • Contributing to a safe and efficient work environment
  • Supporting new members by ensuring both individual and team success, consistently following all safety guidelines and resulting in zero OSHA infractions
  • Learning new skills as RF scanner and warehouse and logistics management and operations through excellent communications
  • Successfully acquired Forklift Licence (LF high reach 5 years) to increase compatibility to various warehouse roles and understand WHS requirements on the floor and VNA-PIT area and importance of adherence
  • Amazon WHS Committee secretary, responsible for documentation, creating awareness within associates, driving safety saves and collaborating with leadership.

Business Manager

M. K. Enterprise and Services
01.2009 - 01.2019
  • Forecast customer requirements and analyze taxi/wheelchair access taxi/driver configurations to maximize utility and revenue
  • Developed and implemented budget strategies.
  • Develop quotes and rates for new business opportunities based on operating margin, wages, fuel, distance, and customers
  • Standardize preventative Maintenance planning
  • Implemented dashboards for key service and safety statistics across various offices
  • Develop daily reporting tools for management and customers
  • Implement Standard Operating Procedures for staff to ensure high levels of safety and customer service
  • WHS management and audits
  • Maintaining NSW WHS standards and implementing safety programs.
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
  • Researched industry and marketplace trends to enhance sales techniques and meet customer needs.

Branch Manager

National Australia Bank
03.1998 - 04.2009
  • Experienced and resolute banker of expertise in banking and finance at NAB - Organisational, WHS and leadership skills to successfully oversee banking operations
  • Proficient in managing and monitoring workflow processes, coordinating interdepartmentally to facilitate cohesive actions, achieving targets, and forecasting trends
  • Customer service and customer complaint resolution
  • Interviewing, hiring, and training staff
  • Financial management and advanced mathematical expertise
  • Accurate transaction processing
  • Banking databases, software, and program
  • Staff management, performance, development, retention, and supervision
  • WHS/HSE quarterly audits, attending and implementing safety procedures
  • Working Knowledge of WHS and experience operational risk assessments
  • Budgeting and financial reporting
  • Revenue generation-Business operation management
  • Procedure development for increasing productivity
  • Focusing on adherence to banking policies and procedures - every customer transaction
  • Using My education in Medical Counselling and Initiating providing counselling services to all NAB call centre staff as part of Staff Wellbeing
  • Aware and adaptable to various demographics around Sydney as I have worked in about 36 different suburbs - north-shore, inner-city, eastern, and inner western suburbs
  • Excellent at teamwork, time management and achieving set goals
  • Achievements-Achieved 6 times Team of the month, Leader of the month and small business awards
  • Achieved customer compliments and appreciation
  • Lead the very first voice recognition pilot team of 30 members
  • Moved up consistently with passion and respect for every position I held with NAB
  • Got bonuses of shares and extra incentives at the end of the financial year based on outstanding performance appraisal.

Education

Certificate IV in Training and Assessment - Human Resources Training

HBA
11.2024

Diploma in Community Services (Case Management) - Family And Community Services

Upskilled
11.2024

Diploma in WHS - WHS

HBA
10.2024

CoR Certificate - Chain of responsibility - General Awareness, Site Teams and Leadership Teams -

CoRsafe
11.2022

Lead Auditor - integrated management systems- ISO 9001, 14001 and 45001 from PwC academy -

06.2022

Certificate IV in Workplace Health and Safety from MCI -

01.2022

Certificate III in Driving Operations from Intertrain -

05.2021

Diploma in Business Management from TAFE -

11.2019

Certificate IV in Training and Assessment from AIM -

01.2008

Diploma in Professional Counselling from University of Sydney -

10.2007

Lean Six Sigma trained and certified -

01.2007

Certificate IV in Financial Services from Swinburne University of Technology -

01.2004

Certificate IV in Extraordinary Supervision and Leadership -

01.2002

Skills

  • Organizational Development
  • Relationship building and management
  • Data Analytics
  • Policy analysis
  • Presentations and public speaking
  • Training and mentoring
  • Stakeholder Management
  • Research abilities
  • Compliance requirements
  • Data Interpretation
  • Strategic Planning
  • Process Analysis
  • Project Planning
  • Program Evaluation

Certification

  • First Aid Certificate, 01/01/24
  • Working with Children Check, 02/21/29
  • Driver Licence - class B MR
  • Forklift (LF high reach) licence, 2025
  • CoR - Chain of Responsibility certification
  • Women In Safety - WISH
  • AIHS - Australian Institute of Health and Safety

Accomplishments

  • Collaborated with team of internal and external partners within the NSW Gov in the development of Psychosocial Risks and Hazards RA.
  • Achieved project completion for establishing Consultation Structure through effective planning and resolution of complex problems.

Timeline

Senior Advisor WHS Risk

Service NSW
06.2024 - Current

Injury Management Advisor

Catholic Schools of Parramatta Dioceses
03.2024 - 06.2024

Safety and Facilities Manager

Officeworks
11.2022 - 03.2023

NSW HSE Officer

Allied Pinnacle
04.2022 - 11.2022

Case management Specialist

EML - Mutual Benefits
12.2021 - 03.2022

Motor Claims Clients Manager

Hollard Insurance
07.2021 - 12.2021

Bus Driver

Transdev - Veolia
05.2021 - 07.2021

Warehouse Associate - Forklift high reach driver night shift

Amazon
07.2020 - 05.2021

Business Manager

M. K. Enterprise and Services
01.2009 - 01.2019

Branch Manager

National Australia Bank
03.1998 - 04.2009

Certificate IV in Training and Assessment - Human Resources Training

HBA

Diploma in Community Services (Case Management) - Family And Community Services

Upskilled

Diploma in WHS - WHS

HBA

CoR Certificate - Chain of responsibility - General Awareness, Site Teams and Leadership Teams -

CoRsafe

Lead Auditor - integrated management systems- ISO 9001, 14001 and 45001 from PwC academy -

Certificate IV in Workplace Health and Safety from MCI -

Certificate III in Driving Operations from Intertrain -

Diploma in Business Management from TAFE -

Certificate IV in Training and Assessment from AIM -

Diploma in Professional Counselling from University of Sydney -

Lean Six Sigma trained and certified -

Certificate IV in Financial Services from Swinburne University of Technology -

Certificate IV in Extraordinary Supervision and Leadership -

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