Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Khyati Trivedi

Harris Park,NSW

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience

Work History

Administrative Assistant

TTI
Eastern Creek, Nsw
08.2021 - Current
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Inventoried and ordered supplies for office.
  • Tracked and submitted employee timesheets to prepare for payroll processing.
  • Scheduled staff and monitored resource allocation to provide optimal coverage and service.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Processed invoices for payment using accounting software applications.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Responded to customer issues to provide immediate resolution and improve retention.

Customer Service Representative

Resmed
Bella Vista, NSW
02.2020 - 07.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Responded to customer calls and emails to answer questions about products and services.
  • Detailed payment options and explained price, receipt and billing details to customers.
  • Developed and updated databases to handle customer data.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Education

Master of Science - Masers in Public Health

Western Sydney University
Sydney, NSW
04.2023

Bachelor of Science - Bsc Nursing

Gujarat University
Gujarat India
07.2016

Skills

  • Appointment Scheduling
  • Office Administration
  • Report Writing
  • Memo Preparation
  • Insurance Verification
  • Records Management
  • Telephone Etiquette
  • Payment Collection
  • Inventory Oversight
  • Records Maintenance
  • Account Management
  • Shipping procedures understanding
  • Report preparation
  • POS systems expert
  • Warehousing functions
  • Administrative support
  • Stocking and replenishing
  • Receiving support
  • Billing and Invoicing
  • Database administration

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Administrative Assistant

TTI
08.2021 - Current

Customer Service Representative

Resmed
02.2020 - 07.2021

Master of Science - Masers in Public Health

Western Sydney University

Bachelor of Science - Bsc Nursing

Gujarat University

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Khyati Trivedi