Lynette Murphy
Queens Park,NSW
Summary
I am a highly organised individual known for prioritizing the patient care experience and supporting individual needs on personal level. One of my strengths is empathetic liaison between physician and doctor with focus on balancing patient concern with physician caseload. I am a diplomatic communicator of broad-scale announcements to patients (for example fee changes) with confidence and sensitivity to unique impacts on community members. I have taken great pride in my jobs as a Medical Receptionist (and roles prior to this) and work productively with diverse personalities and am experienced in busy clinical settings.
I am knowledgeable in scheduling, records and front desk management. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. I am meticulous in completing assignments and always ready to help team members.
I am punctual, hardworking and reliable. I have an ability to manage multiple priorities and maintain a positive attitude
Overview
34
34
years of professional experience
Work History
Senior Medical Receptionist
Gpmaroubra
08.2011 - 02.2024
- Developed strong relationships with patients and families, fostering trust and enhancing overall experience at the clinic.
- Managed Billing and payment of consultations
- Processed claims through Medicare
- Batched Claims
- Finalised Banking
- Frequently double-checked patient demographic and current information while scheduling follow-ups and other appointments.
- Managed Reception Roster
- Trained Reception Staff
- Liaised with Principal Doctor and Practice Manager regarding reception processes and policies
- Liaised with contract doctors regarding referrals, tests etc that required follow up on behalf of patients
- Liaising with insurance companies regarding patient insurance claims and medical reports
- Highly experienced with Best Practice Medical Software, Deputy Roster System, and UHG/Medebridge Insurance Software
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Assisted with medical coding and billing tasks.
- Invoiced patients accurately in line with charging guidelines.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Helped patients complete necessary medical forms and documentation.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Managed multi-line phone system and pleasantly greeted patients.
- Managed front office operations effectively during peak hours, maintaining a professional environment for both staff and patients.
- Assisted physicians with administrative tasks such as prescription refills or test result notifications, allowing them to focus on providing optimal care.
- Completed clerical duties and tasks for clinic administration.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Boosted clinic efficiency by maintaining organized patient records and coordinating with the medical team for timely updates.
- Performed various administrative tasks by filing, copying and faxing documents.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution, and medical care.
- Received and routed laboratory results to correct clinical staff members.
- Implemented effective triaging techniques during busy periods, prioritizing urgent cases while maintaining excellent care standards for all patients.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Provided compassionate support to patients during difficult medical situations, ensuring their comfort throughout their visit.
- Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Learned and adapted quickly to new technology and software applications.
- Worked effectively in fast-paced environments.
Medical Receptionist
Bondi Road Doctors
01.2010 - 07.2011
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Helped patients complete necessary medical forms and documentation.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Maintained strict confidentiality of patient information, adhering to regulations and medical office policies.
- Received and routed laboratory results to correct clinical staff members.
- Facilitated effective communication between patients, medical staff, and work cover and insurance companies to ensure seamless coordination of care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Developed strong relationships with patients, fostering loyalty and trust in the practice's services.
- Managed high call volumes, directing calls to appropriate individuals while maintaining a polite and professional demeanor.
- Assisted in maintaining a safe environment for patients and staff by following infection control protocols and reporting potential hazards.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance/work cover providers.
- Developed and maintained courteous and effective working relationships.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Invoiced patients accurately in line with charging guidelines.
Real Estate Assistant
Paridis And Parners
03.2007 - 12.2009
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assisted coworkers and staff members with special tasks on daily basis.
- Maintained efficient office operations by handling errands and administrative functions.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Coordinated appointments to show marketed properties.
- Liaised between clients and vendors and maintained effective lines of communication.
- Applied effective time management techniques to meet tight deadlines.
- Skilled at working independently and collaboratively in a team environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Cultivated interpersonal skills by building positive relationships with others.
- Managed time efficiently in order to complete all tasks within deadlines.
Hair Salon Manager
Intershape
06.1990 - 02.2007
- Enhanced client satisfaction by providing exceptional customer service and addressing concerns promptly.
- Conducted performance evaluations for staff members, offering constructive feedback and setting goals for improvement.
- Organized promotions to boost sales, achieving growth in revenues.
- Cross-sold and up-sold new haircare products, increasing earnings per month.
Education
Health
Various Registered Training Bodies
Sydney, NSWSkills
- Proficient in Best Practice, Pracsoft and Deputy Rostering Software
- Mail Management
- Medical office administration and management
- Insurance and Work Cover Claims
- Collaboration and Teamwork facilitating workflow optimisation
- Employee Roster Scheduling
- Appointment management
- Account Management
- Pharmacy Correspondence
- Reminder calls
- Sterilizing Procedures
- Problem-Solving
- Organization and Time Management
- Supply Ordering
- Patient confidentiality
- Cash Handling
- Telephone Etiquette
- Patient Relations
- Relationship Building
Timeline
Senior Medical Receptionist
Gpmaroubra
08.2011 - 02.2024
Medical Receptionist
Bondi Road Doctors
01.2010 - 07.2011
Real Estate Assistant
Paridis And Parners
03.2007 - 12.2009
Hair Salon Manager
Intershape
06.1990 - 02.2007
Health
Various Registered Training Bodies
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