Kia Miller
Mullumbimby,NSW
Summary
Creative Lead Visual Merchandiser with demonstrated leadership, planning and organizational abilities. Bringing understanding of sales, marketing, inventory control, fashion trends, customer service and business operations developed over 15 years of experience in field. I enjoy meeting new people and working in a team environment whilst also working well independently. I lead an active lifestyle and enjoy the outdoors and living in the beautiful Northern Rivers. I really resonate with Patagonia for not only it's quality clothing and products but it's commitment to sustainable and environmental practices.
Overview
19
19
years of professional experience
Work History
Office Manager's Assistant
Wall And Co Lawyers
05.2023 - Current
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Managed office operations while scheduling appointments for partners and solicitors.
- Created, maintained and updated filing systems for paper and electronic documents.
- Coordinated special projects and managed schedules.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Maintained computer and physical filing systems
Store Assistant/Visual Merchandiser
Arcade Vintage
03.2021 - 05.2023
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Interacted well with customers to build connections and nurture relationships.
- Managed store organization, maintenance, and purchasing functions.
Instore Sales/Customer Service Visual Merchandiser
KNAP Store
03.2017 - 11.2020
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Assisted in buying store products
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Built properly lit and well-maintained displays, creating inviting atmosphere in stores.
- Developed innovative approaches to store layout to optimize customer flow and optimize sales potential.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Evaluated store performance and made recommendations for changes to optimize sales.
- Researched current trends in visual merchandising to create modern and attractive displays.
- Created visual displays to highlight new and featured products.
- Organized store merchandise racks by size, style, and colour.
- Proposed new ideas and concepts to enhance merchandise displays.
- Investigated current trends and innovative techniques to create unique displays.
- Customer service
- Online social media content creator
- Working with team members and store manger to implement sales strategies and creative displays
Freelance Floral Stylist/Event Coordinator
Self-employeed
01.2014 - 02.2017
- Coordinated schedules and timelines for events.
- Brainstormed and implemented creative event concepts and themes.
- Managed event logistics and operations.
- Performed event coordination for larger parties and gatherings.
- Consulted with customers to determine objectives and requirements for events.
- Inspected event facilities to confirm conformance to customer requirements.
- Coordinated florists, photographers, and musicians for events.
- Created floral displays
- Fulfilled contractual obligations for rehearsal and day of event coordination.
- Attended conferences and events to stay up-to-date with industry trends and planning standards.
- Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
Visual Merchandiser
Seed Heritage
01.2013 - 01.2014
- Worked with store managers to implement new displays, promotions and store layout changes.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Built properly lit and well-maintained displays, creating inviting atmosphere in stores.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Monitored and replenished display inventory and restructured according to available stock.
- Developed innovative approaches to store layout to optimize customer flow and optimize sales potential.
- Coordinated with marketing and promotions teams to verify proper implementation of visual elements of display.
- Analyzed sales data and customer feedback to develop creative solutions to improve customer experience.
- Supervised and trained team of merchandising associates, verifying accuracy and efficiency in work processes.
- Researched current trends in visual merchandising to create modern and attractive displays.
- Managed installation of visual merchandising displays, urging team to with speed and accuracy.
- Evaluated store performance and made recommendations for changes to optimize sales.
- Established and maintained relationships with vendors for prompt delivery of materials for visual displays.
State Visual Merchandiser
Sportsgirl
08.2008 - 05.2011
- Worked with store managers to implement new displays, promotions and store layout changes.
- Monitored and replenished display inventory and restructured according to available stock.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Supervised and trained team of merchandising associates, verifying accuracy and efficiency in work processes.
- Built properly lit and well-maintained displays, creating inviting atmosphere in stores.
- Developed innovative approaches to store layout to optimize customer flow and optimize sales potential.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Managed installation of visual merchandising displays, urging team to with speed and accuracy.
- Evaluated store performance and made recommendations for changes to optimize sales.
- Researched current trends in visual merchandising to create modern and attractive displays.
- Coordinated with marketing and promotions teams to verify proper implementation of visual elements of display.
- Established and maintained relationships with vendors for prompt delivery of materials for visual displays.
- Collaborated with store managers to determine best placement for merchandise displays.
- Organized store merchandise racks by size, style, and color.
- Created visual displays to highlight new and featured products.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Arranged consistent shelves, bins, and racks at [Number] locations by following established planograms.
- Developed merchandising strategy to efficiently move overstock.
- Proposed new ideas and concepts to enhance merchandise displays.
- Developed visual merchandising plans and strategies to promote store offerings.
- Incorporated new design techniques to create innovative and eye-catching displays.
- Used props and lighting to enhance appearance and visibility of displays.
- Monitored store traffic and customer engagement to determine display effectiveness.
- Scheduled regular maintenance and repair of displays for longevity.
- Utilized paper, fabric and props to create displays.
- Developed themes, props and lighting for merchandise displays.
- Analyzed customer feedback and shopper trends to inform display designs.
- Investigated current trends and innovative techniques to create unique displays.
- Presented store update suggestions and layouts to management and stakeholders.
- Opening of New stores including Flagship store Pitt St.
Instore Visual Merchandiser
David Jones
03.2005 - 07.2008
- Worked with store managers to implement new displays, promotions and store layout changes.
- Monitored and replenished display inventory and restructured according to available stock.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Coordinated with marketing and promotions teams to verify proper implementation of visual elements of display.
- Managed installation of visual merchandising displays, urging team to with speed and accuracy.
- Collaborated with store managers to determine best placement for merchandise displays.
- Created visual displays to highlight new and featured products.
- Organized store merchandise racks by size, style, and color.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Developed merchandising strategy to efficiently move overstock.
- Developed visual merchandising plans and strategies to promote store offerings.
- Proposed new ideas and concepts to enhance merchandise displays.
- Used props and lighting to enhance appearance and visibility of displays.
- Incorporated new design techniques to create innovative and eye-catching displays.
- Monitored store traffic and customer engagement to determine display effectiveness.
- Utilized paper, fabric and props to create displays.
- Scheduled regular maintenance and repair of displays for longevity.
- Installation of The Famous Flower Show and Christmas windows
- Developed themes, props and lighting for merchandise displays.
- Worked tightly within a team to achieve Visual Merchandising Displays, props, fashion shows, creative window displays in busy Pitt St/ George St district, Sydney.
- Presented store update suggestions and layouts to management and stakeholders.
Education
Cert IV - Visual Merchanding
Ultimo Tafe
Ultimo, NSWCertificate III - Floristry Operations And Management
Pearsons School of Floristry
Paddington, NSWCertificate IV - Family And Community Services
Byron Community College
Mullumbimby, NSWSkills
- Team Bonding and training
- Customer Relations
- Product Knowledge
- Visual Supervision
- In-Store Event Promotion
- In-Store Event Display Management
- Interior and Exterior Displays
- Corporate Visual Standards
- Visual Design
- Visual Effects
- Stocking and Replenishing
- Cash Register Operations
- Window Displays
- Strategy Implementation
- Corporate Visual Objectives
- Campaign Planning
- Store Merchandising
- Fixture Layout
- Employee Coaching
- Design Changes
- Visual Merchandising
- Store Displays
- Product Placement
- Brand Image Alignment
- Customer Service
- Signage and Graphics
- Build Displays
- Laptop and Mobile Device Use
- Team Goals
- Customer Experience
- Visual Storytelling
- Maintaining Clean Work Areas
- Staff Leadership and Direction
- Installing Windows
- POS Transactions
- Computer Terminal Operations
- Effective Customer Communication
- Direct Supervision
- Social media content creator
- Understand company ethos
- Work independently
- Display Set-Up
- Onsite Visits
- Knowledge of new trends
Timeline
Office Manager's Assistant
Wall And Co Lawyers
05.2023 - Current
Store Assistant/Visual Merchandiser
Arcade Vintage
03.2021 - 05.2023
Instore Sales/Customer Service Visual Merchandiser
KNAP Store
03.2017 - 11.2020
Freelance Floral Stylist/Event Coordinator
Self-employeed
01.2014 - 02.2017
Visual Merchandiser
Seed Heritage
01.2013 - 01.2014
State Visual Merchandiser
Sportsgirl
08.2008 - 05.2011
Instore Visual Merchandiser
David Jones
03.2005 - 07.2008
Cert IV - Visual Merchanding
Ultimo Tafe
Certificate III - Floristry Operations And Management
Pearsons School of Floristry
Certificate IV - Family And Community Services
Byron Community College
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