Kiah Bentley-Clough
Geelong,VIC
Summary
Proven leader at KFC Enterprise, who is a highly motivated and devoted hospitality employee with over 3 years of experience providing high-level customer service and 1 year of experience working in a management team. Proficient in handling money and tills, assemble orders and stock, providing phenomenal customer service, as well as creating and supporting a devoted team. Possess exceptional communication and interpersonal skills with a proven ability to work independently and as part of a team.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
KFC Enterprise
01.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Increased sales performance through effective upselling techniques and staff training initiatives.
FOH Team Member
KFC Enterprise
08.2021 - 12.2023
- Maintained a clean and organized work area
- Enhanced customer experience by providing friendly and efficient service at the front counter and drive-thru.
- Greeted customers warmly upon arrival, setting a welcoming tone for their dining experience.
- Contributed to a positive team environment by assisting coworkers with tasks when needed.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Successfully managed multiple priorities simultaneously during high-volume periods, maintaining a strong focus on customer satisfaction.
- Prepared food orders efficiently while adhering to strict food safety guidelines, delivering high-quality products consistently.
Education
Some College (No Degree) -
Belmont High School
Belmont VIC 01.2017 - 7 2022
Skills
- Employee Training
- Workplace Safety
- Customer-Oriented
- Training and mentoring
- Cash handling expertise
- Staff Development
- Safety understanding
- Policy Enforcement
- Strategic Planning
hobbies
- Classical literature/reading
- Politics, religious study, art history
- Photography and cinema
- Fashion
- Knitting and other textile mediums
- Cats
Additional Information
Reference
Lilie Jones
ARM Grovedale
0490215502
Timeline
Shift Supervisor
KFC Enterprise
01.2024 - Current
FOH Team Member
KFC Enterprise
08.2021 - 12.2023
Some College (No Degree) -
Belmont High School
01.2017 - 7 2022
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