Kiah Carrette
Nambour,Australia
Summary
Motivated and detail-oriented professional seeking the opportunity to contribute as a Hospital Administration Officer. With a solid foundation in business administration and customer service, I am eager to apply my strong organizational, communication, and problem-solving skills to support hospital operations. Committed to learning and growing within a healthcare administration role, I aim to contribute to improving patient care, streamlining administrative processes, and ensuring the hospital’s operational efficiency and compliance with industry regulations.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
6
6
years of professional experience
Work History
Manager
Elenbi Hair Designs
01.2023 - 01.2024
- Staff management: Recruiting, hiring, training apprentices, and supervising staff
- Administration: Receptionist- Primary point of contact for all guests incoming and outgoing communication, Entering data, client details, Stock reports, End of day procedures using various computer programs
- Phone communication, Email communications
- Client satisfaction: Ensuring clients received high end service, including resolving complaints
- Profitability: Setting prices, assisting with budgeting and financial tracking, marketing, and managing inventory to ensure the salon is profitable
- Stock ordering and maintaining stock levels
- Salon environment: Ensuring the salon is clean and hygienic, and meets legal standards
- Salon services: Scheduling and providing treatments for clients, and performing salon services as needed
- Communication: Communicating with staff, customers, sales representatives, industry experts, and technology professionals
- Effectively communicating with customers and understanding, empathy, patience and a positive focus serving
Business Owner & Head Stylist
Hair By Kiah Ellie
03.2019 - 01.2022
- In 2019 I moved to Far North Queensland and started my own hairdressing salon in Mission Beach
- I was the owner and had stylist
- Hair By Kiah Ellie was a very successful and busy salon where I continued to use a range of professional products including L’Oréal and Kerastase
- Achievements: Starting my own business (2019 in a remote area – Mission Beach)
- Building a clientele and networking
- Educating clients on professional products and colours
- Managing stock levels and ordering of products
Veterinary Nurse
Greencross Vet Clinic
01.2018 - 01.2019
- Completed Certificate 4 in Veterinary nursing
- Responsibilities: Administration roles; Entering data from medical records, All reception duties and telecommunications, managing appointments, financial management, reception responsibilities
- Operational management: Revenue and finance
- Patient care
- Record management
- Administering drugs, anesthetics and injections
- Preparing patients for surgery
- Maintaining, sterilizing and laying out surgical equipment
- Undertaking diagnostic tests
- Preparing and sending off laboratory samples
- Taking x-rays
- Caring for, exercising and grooming animal ‘in-patients'
- Offering advice to owners about caring for and breeding animals
Education
Certificate 4 - Veterinary nursing
Queensland TAFE Queensland
Certificate 3 - Hairdressing
Queensland TAFE of Queensland
Certificate 2 - Animal studies
Queensland TAFE of Queensland
Skills
- Daily Operations Management
- Healthcare Compliance & Regulator Standards
- Financial Management and Budgeting
- Staff Coordination & Training
- Patient Care Optimization
- Data Analysis & Reporting
- Problem Solving & Decision Making
- Strong Communication & Interpersonal Skills
- Knowledge of Electronic Health Records (EHR) Systems
- Time Management & Multitasking
- Customer service
- Time management
- Team leadership
Timeline
Manager
Elenbi Hair Designs
01.2023 - 01.2024
Business Owner & Head Stylist
Hair By Kiah Ellie
03.2019 - 01.2022
Veterinary Nurse
Greencross Vet Clinic
01.2018 - 01.2019
Certificate 3 - Hairdressing
Queensland TAFE of Queensland
Certificate 2 - Animal studies
Queensland TAFE of Queensland
Certificate 4 - Veterinary nursing
Queensland TAFE Queensland
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