Kiah Sheridan
Canberra,ACT
Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Overview
10
10
years of professional experience
Work History
Member Engagement Coordinator
Engineers Australia
Barton, ACT
08.2019 - Current
- Assist with Division events with regards to hosting, administration, processing and checking registrations and coordinating logistics such as ordering catering, printing name badges and promotional materials as well as arranging couriers.
- ·Manage delivery of engagement programs with key stakeholders in the Tertiary and Careers portfolio e.g. Volunteer student Ambassador program, including engagement with institutions, staff and students.
- Managed member relationships by resolving problems.
- Support Engineers Australia's Groups and Technical Societies to deliver their CPD programs by scheduling meetings, creating and coordinating events
- Provide high level of administrative services for the benefit of the Division and be the first main contact.
Member Service Representative
Engineers Australia
Barton, ACT
01.2019 - 02.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
6CPA Customer Support Officer
Pharmacy Guild Of Australia
Barton, ACT
10.2017 - 12.2018
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Trained incoming temps in new and existing programs
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Office Administrator & Database Management
Sheridan & Associates
Canberra City , ACT
01.2014 - 10.2017
- Interacted with customers by phone, email or in-person to provide information.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Digitized up 200 client files
Education
Certificate IV - Photography
Canberra Institute of Tech
Canberra, ACT12.2013
High School Diploma -
Radford College
Bruce, ACT12.2011
Skills
- Planning and Prioritization
- Coordination of members in committees
- Event and Meeting Scheduling
- Liaising with stakeholder and internal departments
- Administrative Support
- Records and Database Management
- Ability to learn on the job
Hobbies
PIlates
Cooking
A good book
Morning Walks
Referees
Caitlin Buttress
General Manager, ACT Division
Engineers Australia
M: 0422 893 131
E: cbuttress@engineersaustralia.org.au
Brodie McNeil
Manager Customer Engagement, Customer Engagement and Assessment
Engineers Australia
M: (02) 6270 6169
E: bmcneill@engineersaustralia.org.au
Timeline
Member Engagement Coordinator
Engineers Australia
08.2019 - Current
Member Service Representative
Engineers Australia
01.2019 - 02.2020
6CPA Customer Support Officer
Pharmacy Guild Of Australia
10.2017 - 12.2018
Office Administrator & Database Management
Sheridan & Associates
01.2014 - 10.2017
Certificate IV - Photography
Canberra Institute of Tech
High School Diploma -
Radford College
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