Kiala Gordon
Perth,WA
Summary
Driven professional with expertise in customer engagement and complaint resolution. Proven skills in effective communication and relationship building, enhancing customer satisfaction in fast-paced environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Bartender
Bullseye Birdies
Geraldton, WA
08.2025 - 09.2025
- Prepared and served diverse beverages promptly to enhance customer satisfaction.
- Maintained cleanliness and organization of bar area throughout shifts.
- Engaged with customers to provide tailored recommendations and improve dining experiences.
- Mixed cocktails precisely according to established recipes and standards.
- Collaborated with kitchen staff to ensure timely synchronization of food and drink orders.
- Handled cash transactions securely while processing payments accurately.
- Checked identification cards to verify age before serving alcoholic beverages.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Customer Service Representative
Water Corporation
Perth, WA
06.2023 - 02.2025
- Assisted customers with inquiries regarding water services and billing.
- Resolved customer complaints efficiently and professionally.
- Maintained accurate records of customer interactions and transactions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Education
Girrawheen Senior Highschool
Girrawheen WAEvent Management -
The Careers Academy
Skills
- Customer engagement
- Complaint resolution
- Attention to detail
- Effective communication
- Team collaboration
- Patience and tolerance
- Time management
- Relationship building
- Multi-line phone systems
Certification
RSA
References
References available upon request.
Timeline
Bartender
Bullseye Birdies
08.2025 - 09.2025
Customer Service Representative
Water Corporation
06.2023 - 02.2025
Girrawheen Senior Highschool
Event Management -
The Careers Academy