Kian Fonua
Brisbane,QLD
Summary
Dynamic leader with a proven track record at Fitness First and within the property styling industry. Enhancing team productivity and customer satisfaction through expert problem-solving and staff training. Excelled in sales with top 10 recognition, demonstrating exceptional teamwork and cold-calling skills. Specializes in implementing daily workflow improvements and achieving significant results through strategic goal setting and collaboration.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Team Leader
Brisbane Makeover Co.
Brisbane
01.2024 - Current
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Team Leader / Warehouse Manager
Mink Property Styling
Brisbane
01.2022 - 01.2024
- Team leader for all installs/pickups
- Managing the daily tasks/schedule for team both Removalists and Stylists.
- Engaging and building strong relationships with clients and real estate agents
- Improving in the quality of work on a daily and weekly basis implementing training/adjustments where needed.
- Helping either team where necessary with an all hands on deck approach, ie styling beds, hanging art, placing furniture.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Worked with team to identify areas of improvement and devised solutions based on findings.
Head Coordinator
Brisk Transport
Brisbane, QLD
01.2020 - 01.2022
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
- Managed team workload to reach targets for specific tasks.
- Built strong relationships with customers through positive attitude and attentive response.
- Managed all payments and daily finances.
- Coordinator of all routes for daily pickups and drop offs
- Sales call drive to cold leads.
- Dealing with daily Customer service issues/complaints.
- Managed multiple projects simultaneously, prioritizing tasks for optimal resource allocation and workflow efficiency.
Client Manager
Superannuation Advice Australia
Gold Coast, QLD
01.2019 - 01.2020
- Delivered exceptional customer service by proactively anticipating client needs and providing tailored solutions.
- Established trust with clients through consistent follow-up and a commitment to understanding their unique business needs.
- Worked in call centre with over 200 employees including Admin, Super Researcher's team, Client managers, Real estate sales team and Financial Advisory division.
- Use of multiple page script whilst staying completely engaged with Client needs.
- Proven ability to convert leads into sales (clients) in highly competitive sales environment using cold call leads.
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
Sales Manager
Fitness First
Mermaid Waters
01.2014 - 01.2019
- Specialised in qualifying leads/cold calls in call centre
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Top 10 in sales of all time within company. Traveled to Sydney for award recognition with GM of Fitness lifestyle group and GM of FF.
Education
Diploma - Sports Development
Australian College of Sport
Melbourne11.2015
Skills
- Experienced in sales/cold calls
- Appointment setting
- Daily/weekly/monthly strategies
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- Staff Training
Certification
Diploma of Sports development
Cert III IV in fitness
Languages
English
Native or Bilingual
Chinese (Cantonese)
Limited Working
Spanish
Limited Working
Tonga
Limited Working
Serbian
Limited Working
Timeline
Team Leader
Brisbane Makeover Co.
01.2024 - Current
Team Leader / Warehouse Manager
Mink Property Styling
01.2022 - 01.2024
Head Coordinator
Brisk Transport
01.2020 - 01.2022
Client Manager
Superannuation Advice Australia
01.2019 - 01.2020
Sales Manager
Fitness First
01.2014 - 01.2019
Diploma - Sports Development
Australian College of Sport