Kian Saus
Wanneroo,WA
Summary
Dynamic leader with proven expertise in customer service management and revenue generation, gained at Supplement Mart. Excelled in staff management, including effective shift scheduling and employee training, leading to enhanced team productivity and performance. Skilled in retail inventory management and POS systems, consistently maximizing sales while minimizing shrinkage. Demonstrates exceptional ability to build customer relationships and manage inventory, ensuring operational excellence.
Overview
3
3
years of professional experience
Work History
Store Manager
Supplement Mart
10.2022 - 07.2024
- Managed inventory control, cash control, and store opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
Junior Sales Representative/Delivery Driver
Optima Press
11.2021 - 08.2022
- Managed customer expectations and helped navigate sales processes.
- Helped sales professionals maintain customer relationships by making follow up calls to recent buyers.
- Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.
- Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue.
- Analyzed customer feedback and identified areas for improvement.
- Participated in sales meetings and presentations to gain knowledge and insight.
- Liaised with potential customers and clients professionally to build rapport and expand industry network.
- Met existing customers to review current services and expand sales opportunities.
- Fostered positive working relationships with regular customers.
Delivery Driver/Kitchen Hand
Foo Hua Chinese Restaurant
09.2021 - 02.2022
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Managed customer inquiries and complaints in polite and professional manner.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Education
Bachelor of Science - Cyber Crime, Security And Intelligence
Edith Cowan University
Perth, WA2027
Highschool Graduate -
Carine Senior High School
Carine, WA2021
Certificate II - Business
Carine Senior High School
Carine, WA2021
Skills
- Customer Service Management
- Revenue Generation
- Employee Training
- Retail Inventory Management
- POS Systems
- Store Merchandising
- Shift Scheduling
- Staff Management
Timeline
Store Manager
Supplement Mart
10.2022 - 07.2024
Junior Sales Representative/Delivery Driver
Optima Press
11.2021 - 08.2022
Delivery Driver/Kitchen Hand
Foo Hua Chinese Restaurant
09.2021 - 02.2022
Bachelor of Science - Cyber Crime, Security And Intelligence
Edith Cowan University
Highschool Graduate -
Carine Senior High School
Certificate II - Business
Carine Senior High School
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